FTTP Service Delivery Team Manager

·
Full time
Location: Loughborough
· ·
Position:

FTTP Service Delivery Team Manager Location:

Nottingham / Derby / Leicester (Ideally Loughborough based) About the Role Our client is focused on the design, build and maintenance of telecom infrastructure for key clients in the fixed telecom market. Working collaboratively with their clients, our client brings commitment, innovation, teamwork and accountability to deliver long- term partnerships. We are part of the Telecom Division of their group. They deliver a range of essential infrastructure services to the utilities, transport, data and telecom sectors across the UK and Ireland. We are currently looking to recruit a Service Delivery Team Manager for Nottingham / Derby / Leicester areas. You will offer technical advice whilst onsite and be responsible for helping to ensure that organisational targets such and quality and productivity are met, whilst promising safety is paramount. As well as driving down poor quality and customer complaints through effective coaching, mentoring and monitoring of progress. For the successful candidate, previous experience of managing operational teams on the Openreach network is essential for this role. The role & responsibilities: You will: Ensure that all engineers are fully trained and accredited for the tasks at hand, delivering onsite training and coaching where necessary. Arrange offsite training as required. Ensure our engineers are wearing the correct PPE (in good condition) including safety boots and hi-viz. Ensure all of our engineers are utilised where and when necessary. Complete regular van checks ensuring that the vehicle is clean, tidy and in a presentable condition at all times. Complete tooling checks for every engineer, ensuring all kit, tools, guards and ladders are checked and signed off every 4-6 months and that they are safe to use. Regularly visit and support our engineers to robustly audit and coach where necessary, ensuring safety processes are followed at all times. Correct any behaviours which are negatively impacting individual or our teams performance. Review non-compliance issues with engineers as required. Complete regular post-completion audits of work to check that standards are being met. Assist with customer complaints and investigations. Assist with daily jeopardy management of the work stack as required. Provide site cover for engineer absences and ad-hoc jobs to ensure customer commitments are met. Provide cover for the Regional Manager in terms of annual leave and sickness cover. What we need from you: Excellent level of attention to detail High performance and results Strong communication and training skills. The ability to work under pressure, meeting internal and external deadlines Ability to build rapport with the team quickly Strong computer skills (specifically Excel) Ability to liaise with senior management, to present continual issues and provide solutions Expert knowledge of the Openreach FTTP Network is essential About the Company We promise development and reward opportunities for those who have the passion, enthusiasm, and work ethic to harness them. Our clients benefits include: 25 days annual leave Access to our client staff discount portal Enrolment into our pension plan Annual bonus Group life assurance

#J-18808-Ljbffr

Recent Jobs

London (On site) · Full time

Are you a smart, driven professional who takes pride in making a difference in local communities? Turner & Townsend’s Real Estate division is experiencing significant growth and we’re looking for an experienced industry professional with health project experience to join our high-performing and collaborative Project Management team. Why Join Us? Impactful Work: Contribute to social [...]Read More... from Assistant Project Manager – Healthcare See details

Chasetown (On site) · Full time

My client, Autosmart International are a manufacturing success story! Site Operations Manager – leading fast-paced manufacturing and warehousing About Our Client Autosmart International is a manufacturing success story, leading the field in vehicle cleaning products. We are the No.1 choice of automotive trade customers across the UK. We have doubled in size in the last [...]Read More... from Site Operations Manager See details

London (On site) · Full time

CSS are looking for an experienced duty officer to join our client’s team who are a local council responsible for all areas within the Tendering district. Working hours: All shifts are 8 hours long with various start times available: Monday to Friday – start times between 6AM – 3PM Saturday & Sunday – 6AM – [...]Read More... from Duty Officer See details