Contract Type:
Permanent Working Hours:
37 hours Worker Type:
Hybrid Worker Salary:
Starting Salary is £25,992 (Level one) rising to £26,835 per annum Location:
Eastcroft Depot, London Road, Nottingham, NG2 3AH We've got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you've been looking for? Read on to find out more. Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement, and access to a generous pension scheme, we strive to create an innovative, inclusive, and progressive work culture where everyone is supported to do and be their very best. In return, we are looking for people like you - innovative, driven individuals committed to serving and improving Nottingham. If you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you. About the Role We are looking for someone to serve as the first point of contact for residents and visitors regarding the council's garden waste subscription service during the garden waste season, whilst offering customer engagement support to the wider waste and cleansing service. The role includes addressing enquiries, handling complaints, and providing customer support through various channels, including phone, email, and in-person events across the city to assist residents in accessing waste services. The post holder will be part of the council's Waste and Cleansing Service, dedicated to ensuring efficient and customer-friendly waste management across the city. The service focuses on sustainability, community engagement, and improving public satisfaction with waste-related services, mainly garden waste collections. The post holder will also actively promote and support the council's services while contributing to the development and implementation of service improvements. This is a newly created role, established to enhance customer engagement and support the growing demands of the garden waste subscription service, reflecting the council's commitment to providing accessible and efficient waste management solutions for all residents. About You The ideal candidate will have: The ability to problem solve and implement solutions in a focused and positive way. The ability and willingness to make outbound calls to support investigating issues and updating residents. Experience of interrogating multiple systems to fact-find and enable appropriate resolutions to be implemented. The ability to be creative, identifying problems and working to create solutions. Evidence of working successfully in partnership across different sectors, building and maintaining good working relationships. Experience of taking ownership of complex escalated customer enquiries and complaints, managing them calmly and effectively. At Nottingham City Council, we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the
additional information
for applicants page. Closing Date:
Friday 14th February 2025. Interviews will be held:
Thursday 27th February 2025. Please note there may be occasions where we close the advert before the closing date, and we encourage you to apply as soon as possible. If you have any technical issues when completing your application, please contact our Employee Service Centre:
Employee Service Centre . By applying to this job, you agree to our Terms & Conditions.
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Permanent Working Hours:
37 hours Worker Type:
Hybrid Worker Salary:
Starting Salary is £25,992 (Level one) rising to £26,835 per annum Location:
Eastcroft Depot, London Road, Nottingham, NG2 3AH We've got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you've been looking for? Read on to find out more. Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement, and access to a generous pension scheme, we strive to create an innovative, inclusive, and progressive work culture where everyone is supported to do and be their very best. In return, we are looking for people like you - innovative, driven individuals committed to serving and improving Nottingham. If you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you. About the Role We are looking for someone to serve as the first point of contact for residents and visitors regarding the council's garden waste subscription service during the garden waste season, whilst offering customer engagement support to the wider waste and cleansing service. The role includes addressing enquiries, handling complaints, and providing customer support through various channels, including phone, email, and in-person events across the city to assist residents in accessing waste services. The post holder will be part of the council's Waste and Cleansing Service, dedicated to ensuring efficient and customer-friendly waste management across the city. The service focuses on sustainability, community engagement, and improving public satisfaction with waste-related services, mainly garden waste collections. The post holder will also actively promote and support the council's services while contributing to the development and implementation of service improvements. This is a newly created role, established to enhance customer engagement and support the growing demands of the garden waste subscription service, reflecting the council's commitment to providing accessible and efficient waste management solutions for all residents. About You The ideal candidate will have: The ability to problem solve and implement solutions in a focused and positive way. The ability and willingness to make outbound calls to support investigating issues and updating residents. Experience of interrogating multiple systems to fact-find and enable appropriate resolutions to be implemented. The ability to be creative, identifying problems and working to create solutions. Evidence of working successfully in partnership across different sectors, building and maintaining good working relationships. Experience of taking ownership of complex escalated customer enquiries and complaints, managing them calmly and effectively. At Nottingham City Council, we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the
additional information
for applicants page. Closing Date:
Friday 14th February 2025. Interviews will be held:
Thursday 27th February 2025. Please note there may be occasions where we close the advert before the closing date, and we encourage you to apply as soon as possible. If you have any technical issues when completing your application, please contact our Employee Service Centre:
Employee Service Centre . By applying to this job, you agree to our Terms & Conditions.
#J-18808-Ljbffr
