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Why choose us?
Choosing to work for SMS means choosing to make a difference.
We are changing how businesses and consumers use energy for the better, helping achieve a greener, sustainable, and more affordable energy system for everyone. Through our range of innovative energy solutions, we are delivering the future of smart energy - working closely with private and public sector partners we are playing a critical role in transforming and decarbonising the UK economy by 2050.
What's in it for you?
25 personal holiday days per year (with additional 8 public holidays) increasing to 30 personal days after 5 years of service (includes options to buy and sell). Hybrid working options. Enhanced Maternity leave. Paternity and Adoption leave. 24/7 free and confidential employee assistance service. Medicash health plan offers a wide variety of benefits from cashback on everyday healthcare treatments like optical, dental and physio treatments. Discounted gym memberships and free 24/7 online GP. Life Insurance (4 x annual salary). Pension matching scheme (up to 5% of salary). Developing our people is important to us - we support and encourage development by offering internal and external accredited courses, secondments and study support. What's the role?
The successful candidate will lead a team of data analysts to manage Gas Data services in delivering data to customers/suppliers in line with the industry SLA's.
The role entails managing the collection and distribution of Gas data, analysing and reporting performance and coordinating with other SMS departments and 3rd parties to ensure SMS maintains high levels of customer service. Data delivery SLA's must be monitored and maintained in line with SMS's Customers contract SLA's.
Key Responsibilities:
To ensure accuracy and volume of data flowed to our customers meet their specific SLA's the SMS Data team members must be managed so that tasks such as planning revisits, analysing daily reports for devices in error and the completion of customer raised queries are all completed to a high standard and in a timely manner. The SMS Data Team Manager must also look to offer support and guidance to the team whilst also continuing their development and progression so that the foundations of the department remain strong. In addition to managing data delivery and the Gas Data team the role also encompasses the responsibility to drive both the development of automation solutions as well as internal systems in accordance with customer and technical requirements and changes to industry legislation. Ensure systems are updated with relevant information to ensure correct setup and distribution of data for deployed devices. Manage and control departmental P&L in line with targets. There is also a responsibility to oversee the stock handling and manufacturing of logger devices in line with SMS operational targets and ensuring product reuse in the field to minimise logger stock shortages. To be considered for this role, we would love you to have/be:
Degree educated. Previous experience leading a team successfully. Good management skills and be able to ensure SMS continues to deliver excellent customer service across Data. A good communicator and willing to take on interesting and varied tasks. An interest in technology and IT systems innovation. Interested in or have experience with mobile devices, telecommunications, electronics design and manufacturing. Highly IT literate, with good PC skills, and possibly previous experience in automated file flows or information transfer. A good problem solver and communicator. A highly motivated self-starter with the ability to work on one's own initiative. Excellent attention to detail. All of our roles are based on 40 hours per week, with a 30 minute unpaid break for lunch.
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Why choose us?
Choosing to work for SMS means choosing to make a difference.
We are changing how businesses and consumers use energy for the better, helping achieve a greener, sustainable, and more affordable energy system for everyone. Through our range of innovative energy solutions, we are delivering the future of smart energy - working closely with private and public sector partners we are playing a critical role in transforming and decarbonising the UK economy by 2050.
What's in it for you?
25 personal holiday days per year (with additional 8 public holidays) increasing to 30 personal days after 5 years of service (includes options to buy and sell). Hybrid working options. Enhanced Maternity leave. Paternity and Adoption leave. 24/7 free and confidential employee assistance service. Medicash health plan offers a wide variety of benefits from cashback on everyday healthcare treatments like optical, dental and physio treatments. Discounted gym memberships and free 24/7 online GP. Life Insurance (4 x annual salary). Pension matching scheme (up to 5% of salary). Developing our people is important to us - we support and encourage development by offering internal and external accredited courses, secondments and study support. What's the role?
The successful candidate will lead a team of data analysts to manage Gas Data services in delivering data to customers/suppliers in line with the industry SLA's.
The role entails managing the collection and distribution of Gas data, analysing and reporting performance and coordinating with other SMS departments and 3rd parties to ensure SMS maintains high levels of customer service. Data delivery SLA's must be monitored and maintained in line with SMS's Customers contract SLA's.
Key Responsibilities:
To ensure accuracy and volume of data flowed to our customers meet their specific SLA's the SMS Data team members must be managed so that tasks such as planning revisits, analysing daily reports for devices in error and the completion of customer raised queries are all completed to a high standard and in a timely manner. The SMS Data Team Manager must also look to offer support and guidance to the team whilst also continuing their development and progression so that the foundations of the department remain strong. In addition to managing data delivery and the Gas Data team the role also encompasses the responsibility to drive both the development of automation solutions as well as internal systems in accordance with customer and technical requirements and changes to industry legislation. Ensure systems are updated with relevant information to ensure correct setup and distribution of data for deployed devices. Manage and control departmental P&L in line with targets. There is also a responsibility to oversee the stock handling and manufacturing of logger devices in line with SMS operational targets and ensuring product reuse in the field to minimise logger stock shortages. To be considered for this role, we would love you to have/be:
Degree educated. Previous experience leading a team successfully. Good management skills and be able to ensure SMS continues to deliver excellent customer service across Data. A good communicator and willing to take on interesting and varied tasks. An interest in technology and IT systems innovation. Interested in or have experience with mobile devices, telecommunications, electronics design and manufacturing. Highly IT literate, with good PC skills, and possibly previous experience in automated file flows or information transfer. A good problem solver and communicator. A highly motivated self-starter with the ability to work on one's own initiative. Excellent attention to detail. All of our roles are based on 40 hours per week, with a 30 minute unpaid break for lunch.
#LI-Hybrid
#J-18808-Ljbffr
