Salary NJC Scale 2 - £28,050 to £28,427 per annum
Interviews will take place on 12 February 2025.
About the role
The role will assist in providing a quality service to clients through face-to-face, telephone, and digital gateway assessment by supplying accurate, personalised, relevant information and guidance. You must have: Recent experience of undertaking the role of Gateway Assessor or of providing information, advice, and guidance to the public either through face-to-face, telephone, and emails including experience of exploring clients’ problems and identifying appropriate next steps. An understanding of the main enquiry issues involved in assessing clients' problems. Experience of using interpersonal skills, including sensitive listening and questioning skills to understand the needs of others, especially in the context of telephony. To understand, empathise with, and be committed to the Service’s aims, principles, and equal opportunities policies.
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The role will assist in providing a quality service to clients through face-to-face, telephone, and digital gateway assessment by supplying accurate, personalised, relevant information and guidance. You must have: Recent experience of undertaking the role of Gateway Assessor or of providing information, advice, and guidance to the public either through face-to-face, telephone, and emails including experience of exploring clients’ problems and identifying appropriate next steps. An understanding of the main enquiry issues involved in assessing clients' problems. Experience of using interpersonal skills, including sensitive listening and questioning skills to understand the needs of others, especially in the context of telephony. To understand, empathise with, and be committed to the Service’s aims, principles, and equal opportunities policies.
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