About Us:
We are
RCP , a family-run car parking operator of choice within the UK. We have a family-driven culture that starts from the top down. We are a great place to work in the UK employer of choice, voted top small business in the transportation category for 2024 based on our people, culture, and benefits. We are on a growth journey to expand in the UK car parking industry as the national friendly and professional car park operator, delivering a better experience to our clients and customers, having a growing portfolio of car park locations throughout the UK. This varied administration role is to work as part of the customer service, permit, and enforcement department. Responsibilities: Permit Parking
Adding and editing customer accounts Dealing with customer account queries Adding/editing sites and tariffs Invoicing/crediting customers Helping customers with tariff queries Audit
Entering income spreadsheets Checking pay machine activity, faults, etc. Occasionally visiting car parks for audit purposes Resolving and reporting income discrepancies Administrating secure cash collections Enforcement/Parking Charge Notices (PCNs)
Processing new PCNs and dealing with appeals Assisting colleagues and customers with PCN problems Dealing with debt recovery queries General Customer Service
Administering customer emails and managing customer enquiries through our Freshdesk portal What We Are Looking For: Working Pattern:
Monday-Friday, 37.5 hours per week, on a team rota between the core hours of 8:00am-5:30pm. Experience:
Similar experience in an administration or customer service role desirable, but full training will be given to the successful candidate. Customer-Centric Approach:
Commitment to delivering exceptional service. Communication:
Excellent interpersonal and communication skills for interacting with customers and colleagues alike. Accuracy:
Ability to data input accurately and multi-task between systems. IT Literacy:
Able to use IT systems and software packages such as Microsoft 365, Word, Outlook, and Teams. What We Offer: Location:
Head Office, Norwich, NR6 6AW Competitive Salary:
Starting from £25,000 per annum depending on experience, discussed at interview stage. Comprehensive Benefits:
Including 33 days holiday (inclusive of bank holidays) plus an extra day off for your birthday each year. Career Development:
Continuous opportunities for learning and growth in a supportive environment. Additional Perks:
Free parking at any RCP car park in the UK, access to our top tier Perkbox rewards platform, life cover package of £25k, employee assistance programme, and a commitment to your wellbeing through our employee salary sacrifice private healthcare scheme with vitality. Ready for a change? If you're ready to take on a new challenge and be a part of our customer journey and company success, we'd love to hear from you! How to Apply: Contact our friendly HR team on 01603 598786 for more information, or apply below. Equal Opportunities: We are committed to fair and equal opportunities throughout the recruitment process, valuing diversity and inclusion in our workplace. Job Types:
Full-time, Permanent Pay:
£25,000.00-£26,000.00 per year Benefits: Additional leave Company events Company pension Cycle to work scheme Employee discount Free parking Life insurance On-site gym On-site parking Schedule: Day shift Monday to Friday Experience: Administrative/ Customer Service: 2 years (required) Licence/Certification: Full UK Driving Licence (required) Work authorisation: United Kingdom (required) Work Location:
In person Reference ID:
RCP221124GA
#J-18808-Ljbffr
RCP , a family-run car parking operator of choice within the UK. We have a family-driven culture that starts from the top down. We are a great place to work in the UK employer of choice, voted top small business in the transportation category for 2024 based on our people, culture, and benefits. We are on a growth journey to expand in the UK car parking industry as the national friendly and professional car park operator, delivering a better experience to our clients and customers, having a growing portfolio of car park locations throughout the UK. This varied administration role is to work as part of the customer service, permit, and enforcement department. Responsibilities: Permit Parking
Adding and editing customer accounts Dealing with customer account queries Adding/editing sites and tariffs Invoicing/crediting customers Helping customers with tariff queries Audit
Entering income spreadsheets Checking pay machine activity, faults, etc. Occasionally visiting car parks for audit purposes Resolving and reporting income discrepancies Administrating secure cash collections Enforcement/Parking Charge Notices (PCNs)
Processing new PCNs and dealing with appeals Assisting colleagues and customers with PCN problems Dealing with debt recovery queries General Customer Service
Administering customer emails and managing customer enquiries through our Freshdesk portal What We Are Looking For: Working Pattern:
Monday-Friday, 37.5 hours per week, on a team rota between the core hours of 8:00am-5:30pm. Experience:
Similar experience in an administration or customer service role desirable, but full training will be given to the successful candidate. Customer-Centric Approach:
Commitment to delivering exceptional service. Communication:
Excellent interpersonal and communication skills for interacting with customers and colleagues alike. Accuracy:
Ability to data input accurately and multi-task between systems. IT Literacy:
Able to use IT systems and software packages such as Microsoft 365, Word, Outlook, and Teams. What We Offer: Location:
Head Office, Norwich, NR6 6AW Competitive Salary:
Starting from £25,000 per annum depending on experience, discussed at interview stage. Comprehensive Benefits:
Including 33 days holiday (inclusive of bank holidays) plus an extra day off for your birthday each year. Career Development:
Continuous opportunities for learning and growth in a supportive environment. Additional Perks:
Free parking at any RCP car park in the UK, access to our top tier Perkbox rewards platform, life cover package of £25k, employee assistance programme, and a commitment to your wellbeing through our employee salary sacrifice private healthcare scheme with vitality. Ready for a change? If you're ready to take on a new challenge and be a part of our customer journey and company success, we'd love to hear from you! How to Apply: Contact our friendly HR team on 01603 598786 for more information, or apply below. Equal Opportunities: We are committed to fair and equal opportunities throughout the recruitment process, valuing diversity and inclusion in our workplace. Job Types:
Full-time, Permanent Pay:
£25,000.00-£26,000.00 per year Benefits: Additional leave Company events Company pension Cycle to work scheme Employee discount Free parking Life insurance On-site gym On-site parking Schedule: Day shift Monday to Friday Experience: Administrative/ Customer Service: 2 years (required) Licence/Certification: Full UK Driving Licence (required) Work authorisation: United Kingdom (required) Work Location:
In person Reference ID:
RCP221124GA
#J-18808-Ljbffr
