In addition to supporting the delivery of the Care Group's strategy, the General Manager will take operational responsibility for the Diagnostic and Clinical Support services; this will include leading the senior team and ensuring services are delivered effectively and safely. The Diagnostics and Clinical Support Care Group includes Imaging Services, Physiotherapy, Occupational Therapy, Speech and Language Therapy, and Bed Management Team.
The post holder will have the requisite management experience to allow them to effectively oversee the performance of teams and will possess the personal qualities and skills to deal competently with operational issues.
The General Manager will implement patient-centred clinical operational strategy and plans, advising the Care Group Leadership team and ensuring that systems and processes are in place and adhered to.
The General Manager will lead plans and strategies for the Care Group, including accountability for the delivery of clinical and clinical technical services within their area.
Main Duties and Responsibilities
Provide leadership and direction to the Diagnostic and Clinical Support Care Group, ensuring policies and procedures are developed and implemented to deliver clinical standards safely and effectively, ensuring performance targets are achieved within the allocated financial resources.
Accountable for the Care Group, working closely with the Clinical and Service Managers to ensure the service objectives are achieved.
Represent the Care Group at regional and partnership forums ensuring services are routinely benchmarked with the network.
Develop Care Group plans that ensure the service is delivered in line with the Trust's and Divisional Strategy and supports the Trust's strategy for
High Performing Services .
Communicate and receive highly complex, sensitive, and sometimes contentious information, ensuring where there are barriers to understanding, information is provided in a format that supports understanding, is empathetic whilst maintaining the intention and context of the message.
Develop strategic operational plans for the Care Group in collaboration with the Service Managers, Clinical Director, Specialty Directors, Heads of Service, and Clinical Service Managers.
Lead the annual planning round for the Care Group, overseeing the development of service plans and business cases that may be required, alongside the Service Managers, Clinical Director, Specialty Directors, Heads of Service, and Clinical Service Managers.
Ensure the Care Group has robust governance systems in place, with supporting programmes established within the team to monitor and deliver clinically effective high-quality services.
Responsible for Care Group budget, ensuring cost-effective use of resources, identifying budget pressures as they arise and developing actions to address them which results in the delivery of a balanced budget.
Provide effective leadership and management within the Care Group, ensuring that departmental objectives and targets are achieved.
Person Specification Qualifications, Experience and Knowledge
Education to degree level or equivalent.
Knowledge and understanding of a range of issues across the NHS and NHS patient agenda.
Higher professional or management degree (Masters Level) or equivalent knowledge acquired by experience.
Extensive experience working at a senior management level in a large complex organisation preferably within the NHS.
Proven experience of effectively managing policy implementation and demonstrable service development work.
Demonstrable experience at a senior management level, with clear evidence of responsibility for supporting operational delivery including clinical quality, people management, budget responsibility, and successful delivery of performance targets within strict financial controls.
Skills
Coaching & values-led leadership style, encouraging engagement and empowerment amongst staff and stakeholders.
A high level of communication skills, including mediation, negotiation, consultation, facilitation, presentation, training, and coaching skills.
Analyse detailed data and information, including preparing responses to issues, weighing risks, and forming judgements often within tight timescales.
Implement agreed policy on behalf of the Care Group and ensure successful implementation.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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