General Manager

You'll be responsible for the overall strategic and operational leadership of North Norfolk Coast and Broads portfolio, with dispersed countryside and coastal sites across 100 miles of the north Norfolk coast and Broads. You’ll lead a team including rangers, harbour masters, visitor welcome staff, facilities manager and volunteers who support the work of the portfolio. What it's like to work here Reporting to the Assistant Director of Operations, you’ll be the leader of the National Trust’s activities across the North Norfolk Coast and Broads, holding key partner relationships on behalf of the organisation. There are significant opportunities for restoring nature on this portfolio, and challenges brought about by our changing climate. To realise these opportunities and meet the challenges you’ll need to work at scale and in partnership with others. The coast is a complex environment, and you’ll need to be skilled at working across organisational boundaries and building excellent relations with local communities. What you'll be doing You’ll lead the development of our new coastal approach, develop new ways to engage our supporters in the work we’re doing on the coast, deliver great experiences, meet our conservation requirements and ensure that the portfolio remains financially well managed and sustainable. You’ll support your team to develop the right priorities, balancing access, and conservation. You'll lead your team operating across multiple visitor sites, with exciting plans to deliver more for nature and climate. You’ll be an experienced leader, able to inspire and empower your team. You'll ensure that all our operations are safe and managed to the highest standards and you’ll understand, anticipate, and manage issues that could affect the Trust’s reputation, finances, or assets. Some weekend working as well as occasional evenings will be required. Who we're looking for We'd love to hear from you if you’re: highly visible to both your staff and volunteers and able to share your vision in a clear and compelling way. adept at managing operational risk, understand the need for compliance and know what it means to hold others to account. a natural motivator and coach with an ability to lead through others and help your team achieve their full potential. adept at building partnerships and working with local communities. able to focus energy and resources not just on where we can improve the most, but on how we ensure all our supporters feel valued. clear on what makes a great visitor experience and will be keen to make sure your high standards are evident across the whole portfolio. a skilled communicator, who can build strong relationships within diverse teams, both internally and externally. a leader for inclusion who finds ways to create an inclusive culture. The package The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places

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