General Manager – Redlibbets Golf & Country Club

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Full time
Location: London
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Job offered by: Get Golfing
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About Get Golfing

Get Golfing CIO, a charity with a mission to make golf more accessible for all, is seeking an experienced General Manager to join our team at Redlibbets Golf & Country Club.

This is an exciting opportunity to work for a thriving and dynamic organisation which manages and operates 13 sites with 7,000 members and over 160,000 visitors each year.

The successful candidate will be part of a £20m revenue company of 600 people which reinvests profits from its operations into its venues, courses, the development of its people, and importantly, community-oriented charitable initiatives local to its sites.

Our model is to maximise revenue through memberships, golf days, events, functions, and F&B. We say that "our courses are for golfers while our clubhouses are for everyone".

Please see:

Get Golfing Website

Role Purpose

Redlibbets Golf and Country Club is a picturesque venue located near Sevenoaks in Kent with a unique 18-hole course and recently renovated functions and events suite.

As General Manager, you will be responsible for leading and overseeing the site's daily operations and managing all aspects of the P&L. Reporting to Get Golfing's CEO, you will lead a dedicated venue and golf management team and work closely with colleagues to drive revenues, deliver an exceptional guest experience, and make a significant charitable impact.

This is an exciting opportunity to work with a great sense of cause and purpose.

Performance bonus scheme dependent on personal and financial KPI's achieved.

Requirements

Management and guardianship of the Member and Guest experience

Lead and motivate the Redlibbets team including clubhouse, catering and front of house, golf operations, golf sales and venue sales to ensure a high-quality product

Lead and motivate the senior on-site team to deliver outstanding success

Ensuring the site and surrounds are presented within Set-To-Sell guidelines

Oversee all sales, operational and financial aspects of the venue to meet targets

Ownership and accountability for the site P&L and achieving set budgets

Presentation of monthly trading position including variance analysis to CEO/CFO

Ensuring the site is compliant with all relevant legislation including H&S and licensing

Build relationships with customers and suppliers to drive loyalty and repeat business

Implement marketing strategies to attract new members, golf days and venue bookings

Train, develop (and recruit) the senior management team to achieve and perform well

Deliver great events that are appropriately costed and meet the required margins

Work closely with the course management team to maintain and improve course conditions to deliver an exceptional golfing experience

Manage relationships and projects with third parties including suppliers & contractors

Embody Get Golfing's ethos and approach of inclusivity, sustainability, and community

Knowledge

Proven experience as a General Manager in the golf, leisure, or hospitality industry

Proven experience in revenue generation, event sales and achieving secondary sales

Strong awareness and understanding for golf and ideally, golf course management

A passion for hospitality, the guest experience and growing a business

Skills

Strong leadership with a track record of successfully managing and motivating sales and operations teams to deliver quality standards and achieve ambitious budgets

Strong business acumen and financial management skills, particularly P&Ls

Competence to influence site performance through effective P&L management

Excellent negotiation and interpersonal skills

An acute eye for detail with strong communication and organisational skills

Ability to support, train and motivate colleagues, and drive accountability

Proficiency in Microsoft Office and CRM software and reports/reporting

Strong evidence-based decision-making ability to manage team and grow revenues

Approach

Proactive and results-oriented, with the ability to think strategically and act decisively

Ability to work independently and make effective decisions

Flexible schedule, ability to work evenings, weekends and bank holidays as needed

A passion for sales, people, and the ability to build and maintain relationships

A strong work ethic and understanding of the demands of venue management

The ability to manage time effectively and to prioritise actions

Strong ability to convey important messages, often through effective story telling

Benefits

Pension Plans

Training & Development

Free Golf

50% discount on food and beverage

Staff referral bonus

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