THE BAMFORD COLLECTION IS A GROUP
OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING
AND NURTURING PEOPLE AND PLANET. Position:
General Manager & Senior Stylist Salary:
Negotiable, Based on Experience and Skills
About the role The General Manager oversees the daily operations of the hair salon, ensuring high standards of service, profitability, and customer satisfaction. This is a hands-on role, and the General Manager will be expected to also provide hairdressing services for customers as needed while managing a team of stylists, beauticians, and support staff, driving sales, maintaining budgets, and ensuring a positive, professional atmosphere in the salon. Key Responsibilities Team Management
Supervise and support hair salon staff:
Lead a team and provide exceptional customer service. Perform salon services
for customers as needed. Recruitment and onboarding:
Hire, train, and onboard new employees, ensuring they understand salon standards, service protocols, and health & safety practices. Schedule management:
Create and manage staff schedules to meet customer demand while controlling labour costs. Performance reviews:
Conduct regular performance evaluations, provide constructive feedback, and foster professional development for team members.
Customer Service
Customer satisfaction:
Resolve any client complaints or issues in a timely and professional manner, ensuring customer loyalty and satisfaction. Service quality:
Monitor and maintain high service quality standards, making sure all staff members follow salon protocols. Upselling services:
Train team members on product knowledge and upselling techniques to enhance client experience and increase revenue.
Financial Management
Sales targets:
Set and achieve monthly, quarterly, and annual revenue targets through team incentives and promotions. Inventory management:
Oversee ordering and restocking of salon supplies, manage inventory levels to reduce waste and costs. Budgeting and cost control:
Monitor budgets, control expenses, and maximise profitability without compromising quality.
Salon Operations and Maintenance
Health and safety compliance:
Ensure that the salon adheres to all health and safety regulations, including proper sterilisation, cleanliness, and sanitation procedures. Equipment maintenance:
Schedule regular maintenance of salon tools and equipment to ensure they remain in safe and working condition. Salon appearance:
Maintain a clean, welcoming, and professional environment that reflects the salon’s brand.
Marketing and Promotions
Promotional campaigns:
Coordinate marketing efforts, including special promotions, seasonal discounts, and events to attract and retain clients. Social media management:
Oversee social media presence and online reputation by creating content, sharing updates, and engaging with clients. Community engagement:
Build relationships with local businesses and communities to drive traffic and enhance the salon’s visibility.
Qualifications and Skills Experience:
Previous experience in salon management or a related leadership role in the beauty industry. Technical Skills:
Familiarity with salon management software and proficiency in Microsoft Office. Customer Service:
Strong focus on client satisfaction and problem-solving. Communication Skills:
Excellent verbal and written communication skills to effectively interact with staff, clients, and stakeholders. Leadership Abilities:
Proven ability to motivate, inspire, and lead a team to meet performance targets. Financial Acumen:
Knowledge of budgeting, inventory control, and cost management. Creativity:
Ability to conceptualise and implement marketing campaigns and promotions that align with the brand. Working Conditions Hours:
Full-time, Tuesday up to and including Saturday, may include evenings. Performance Indicators Customer Satisfaction:
Positive client feedback and low complaint rates. Financial Metrics:
Meeting or exceeding monthly and annual revenue targets. Employee Retention and Satisfaction:
Low turnover and positive employee feedback. Operational Efficiency:
Cleanliness, organisation, and inventory control within budget. This job description serves as an overview of responsibilities and qualifications and may evolve based on the needs of the salon.
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OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING
AND NURTURING PEOPLE AND PLANET. Position:
General Manager & Senior Stylist Salary:
Negotiable, Based on Experience and Skills
About the role The General Manager oversees the daily operations of the hair salon, ensuring high standards of service, profitability, and customer satisfaction. This is a hands-on role, and the General Manager will be expected to also provide hairdressing services for customers as needed while managing a team of stylists, beauticians, and support staff, driving sales, maintaining budgets, and ensuring a positive, professional atmosphere in the salon. Key Responsibilities Team Management
Supervise and support hair salon staff:
Lead a team and provide exceptional customer service. Perform salon services
for customers as needed. Recruitment and onboarding:
Hire, train, and onboard new employees, ensuring they understand salon standards, service protocols, and health & safety practices. Schedule management:
Create and manage staff schedules to meet customer demand while controlling labour costs. Performance reviews:
Conduct regular performance evaluations, provide constructive feedback, and foster professional development for team members.
Customer Service
Customer satisfaction:
Resolve any client complaints or issues in a timely and professional manner, ensuring customer loyalty and satisfaction. Service quality:
Monitor and maintain high service quality standards, making sure all staff members follow salon protocols. Upselling services:
Train team members on product knowledge and upselling techniques to enhance client experience and increase revenue.
Financial Management
Sales targets:
Set and achieve monthly, quarterly, and annual revenue targets through team incentives and promotions. Inventory management:
Oversee ordering and restocking of salon supplies, manage inventory levels to reduce waste and costs. Budgeting and cost control:
Monitor budgets, control expenses, and maximise profitability without compromising quality.
Salon Operations and Maintenance
Health and safety compliance:
Ensure that the salon adheres to all health and safety regulations, including proper sterilisation, cleanliness, and sanitation procedures. Equipment maintenance:
Schedule regular maintenance of salon tools and equipment to ensure they remain in safe and working condition. Salon appearance:
Maintain a clean, welcoming, and professional environment that reflects the salon’s brand.
Marketing and Promotions
Promotional campaigns:
Coordinate marketing efforts, including special promotions, seasonal discounts, and events to attract and retain clients. Social media management:
Oversee social media presence and online reputation by creating content, sharing updates, and engaging with clients. Community engagement:
Build relationships with local businesses and communities to drive traffic and enhance the salon’s visibility.
Qualifications and Skills Experience:
Previous experience in salon management or a related leadership role in the beauty industry. Technical Skills:
Familiarity with salon management software and proficiency in Microsoft Office. Customer Service:
Strong focus on client satisfaction and problem-solving. Communication Skills:
Excellent verbal and written communication skills to effectively interact with staff, clients, and stakeholders. Leadership Abilities:
Proven ability to motivate, inspire, and lead a team to meet performance targets. Financial Acumen:
Knowledge of budgeting, inventory control, and cost management. Creativity:
Ability to conceptualise and implement marketing campaigns and promotions that align with the brand. Working Conditions Hours:
Full-time, Tuesday up to and including Saturday, may include evenings. Performance Indicators Customer Satisfaction:
Positive client feedback and low complaint rates. Financial Metrics:
Meeting or exceeding monthly and annual revenue targets. Employee Retention and Satisfaction:
Low turnover and positive employee feedback. Operational Efficiency:
Cleanliness, organisation, and inventory control within budget. This job description serves as an overview of responsibilities and qualifications and may evolve based on the needs of the salon.
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