THE BAMFORD COLLECTION IS A GROUP OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING AND NURTURING PEOPLE AND PLANET.
Position: General Manager & Senior Stylist
Salary: Negotiable, Based on Experience and Skills
About the role
The General Manager oversees the daily operations of the hair salon, ensuring high standards of service, profitability, and customer satisfaction. This is a hands on role and the General Manager will be expected to also provide hairdressing services for customers as needed whilst managing a team of stylists, beauticians, and support staff while driving sales, maintaining budgets, and ensuring a positive, professional atmosphere in the salon.
Key Responsibilities
1. Team Management
- Supervise and support hair salon staff: Lead a team and provide exceptional customer service.
- Performing salon services for customers as needed
- Recruitment and onboarding: Hire, train, and onboard new employees, ensuring they understand salon standards, service protocols, and health & safety practices.
- Schedule management: Create and manage staff schedules to meet customer demand while controlling labour costs.
- Performance reviews: Conduct regular performance evaluations, provide constructive feedback, and foster professional development for team members.
2. Customer Service
- Customer satisfaction: Resolve any client complaints or issues in a timely and professional manner, ensuring customer loyalty and satisfaction.
- Service quality: Monitor and maintain high service quality standards, making sure all staff members follow salon protocols.
- Upselling services: Train team members on product knowledge and upselling techniques to enhance client experience and increase revenue.
3. Financial Management
- Sales targets: Set and achieve monthly, quarterly, and annual revenue targets through team incentives and promotions.
- Inventory management: Oversee ordering and restocking of salon supplies, manage inventory levels to reduce waste and costs.
- Budgeting and cost control: Monitor budgets, control expenses, and maximise profitability without compromising quality.
4. Salon Operations and Maintenance
- Health and safety compliance: Ensure that the salon adheres to all health and safety regulations, including proper sterilisation, cleanliness, and sanitation procedures.
- Equipment maintenance: Schedule regular maintenance of salon tools and equipment to ensure they remain in safe and working condition.
- Salon appearance: Maintain a clean, welcoming, and professional environment that reflects the salon's brand.
5. Marketing and Promotions
- Promotional campaigns: Coordinate marketing efforts, including special promotions, seasonal discounts, and events to attract and retain clients.
- Social media management: Oversee social media presence and online reputation by creating content, sharing updates, and engaging with clients.
- Community engagement: Build relationships with local businesses and communities to drive traffic and enhance the salon's visibility.
Qualifications and Skills
- Experience: Previous experience in salon management or a related leadership role in the beauty industry.
- Technical Skills: Familiarity with salon management software and proficiency in Microsoft Office.
- Customer Service: Strong focus on client satisfaction and problem-solving.
- Communication Skills: Excellent verbal and written communication skills to effectively interact with staff, clients, and stakeholders.
- Leadership Abilities: Proven ability to motivate, inspire, and lead a team to meet performance targets.
- Financial Acumen: Knowledge of budgeting, inventory control, and cost management.
- Creativity: Ability to conceptualise and implement marketing campaigns and promotions that align with the brand.
Working Conditions
- Hours: Full-time, Tuesday up to and including Saturday, may include evenings.
Performance Indicators
- Customer Satisfaction: Positive client feedback and low complaint rates.
- Financial Metrics: Meeting or exceeding monthly and annual revenue targets.
- Employee Retention and Satisfaction: Low turnover and positive employee feedback.
- Operational Efficiency: Cleanliness, organisation, and inventory control within budget.
This job description serves as an overview of responsibilities and qualifications and may evolve based on the needs of the salon.
Perks & Benefits:
- Discounts: We offer a range of discounts on our products, treatments, and dining
experiences from day 1.
Volunteering Days: Employees are offered one paid day per year to volunteer with a
charity of their choice.
Private Medical: We offer subsidised private medical insurance through Bupa.
Pension Scheme: Pay up to 9% of your salary into your pension each month; we
contribute up to 4.5%.
Life Assurance: We offer life assurance cover, the equivalent of up to a year of your annual salary.
Mental Health Support: Our Employee Assistance Programme provides 24-hour support, seven days a week.
