General Manager - Wimbledon
Management of year-round business for the venue Salary:
£67000-£75000 per annum DOE
Who We Are:
Levy UK & Ireland is the vibrant and exciting sector of Compass Group, the world's largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality. In the UK, we are proud to have a wealth of long-standing partnerships with venues across sport, entertainment, and events, including Wimbledon, Twickenham, Edgbaston, Tottenham Hotspur, Chelsea, Principality Stadium, Scottish Event Campus (SEC) and ExCel London. We are culinary champions - it's what we do and it's what we are passionate about. At the core of our work is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating legendary experiences. Focused on 'doing the right thing' for our people and the planet, sustainability, wellbeing, diversity, and inclusion are at the heart of what we do. We are official partners of the British Paralympic Association and are proud to pay all our team members at least the Real Living Wage or London Living Wage.
More about the role:
Job Overview:
We are seeking an experienced and strategic General Manager to lead the food and drink operations across a range of services, including a private members' club, meetings and events, staff dining, off-site community sports venue café, and public café. The successful candidate will be responsible for driving innovation, ensuring financial accountability, overseeing food safety, and maintaining health and safety standards. The General Manager will also play a key role in managing client relationships, overseeing the dining room operations, and liaising with members during high-profile events such as the Championships. Key Responsibilities:
General Management:
Lead and oversee all food and beverage operations, ensuring high service standards across the private members' club, public café, staff dining, meetings and events, and off-site community sports venues. Lead and inspire the management team for the day-to-day operations of the private members' club, including the club room, private dining room, and overall dining service. Develop and implement operational strategies for each business segment.
Client Liaison & Relationship Management:
Act as the primary liaison between the food and drink business and members during the Championships. Conduct monthly meetings with clients to review and discuss the P&L, statistics, and performance of the dining room operation. Build and maintain strong relationships with key clients, event organizers, and members.
Innovation & Service Development:
Drive innovation within the food and beverage offerings. Work closely with chefs, beverage specialists, and vendors to develop new concepts. Enhance the drink service by introducing new cocktails and improving service standards.
Financial Accountability & Reporting:
Oversee financial management for all food and beverage operations. Review monthly P&L statements and key statistics. Monitor revenue streams and implement strategies to drive growth.
Food Safety & Health and Safety:
Ensure compliance with all food safety regulations. Develop and implement staff training programs focused on food safety. Regularly audit and inspect facilities to ensure adherence to health and safety standards.
Event & Meeting Operations:
Lead the food and beverage operations for a variety of year-round events. Manage catering for off-site venues. Ensure that the dining experience for staff, members, and guests at events is seamless.
Staff Management & Development:
Recruit, train, and manage a diverse team of food and beverage professionals. Develop and maintain staff schedules. Foster a positive work environment.
Marketing & Promotions:
Collaborate with the marketing team to promote food and beverage offerings. Implement promotional campaigns and themed events.
Quality Control & Customer Satisfaction:
Ensure high levels of customer satisfaction. Regularly gather and evaluate customer feedback. Lead the implementation of improvements based on customer insights.
Qualifications & Skills:
Proven experience in food and beverage management. Strong financial acumen with experience managing P&L, budgets, and cost control. Extensive knowledge of food safety regulations and best practices. Strong communication and interpersonal skills. Exceptional leadership abilities. Ability to think creatively and implement innovative solutions. Excellent organizational skills. Flexibility to work evenings, weekends, and holidays. Desirable:
Experience in managing operations within a private members' club. Knowledge of catering for sports events. Previous experience managing food and beverage services for large events. About you:
At Levy UK & Ireland, we take pride in fostering a workplace culture that celebrates diversity and promotes inclusion. We believe that our differences are our greatest strengths, and we are committed to creating an environment where every individual is valued, respected, and empowered. Join us in our journey towards a more diverse and inclusive world, where every person has the chance to thrive and contribute their unique talents. Job Reference: com/0711/68687005/52693008/SU Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers.
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Management of year-round business for the venue Salary:
£67000-£75000 per annum DOE
Who We Are:
Levy UK & Ireland is the vibrant and exciting sector of Compass Group, the world's largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality. In the UK, we are proud to have a wealth of long-standing partnerships with venues across sport, entertainment, and events, including Wimbledon, Twickenham, Edgbaston, Tottenham Hotspur, Chelsea, Principality Stadium, Scottish Event Campus (SEC) and ExCel London. We are culinary champions - it's what we do and it's what we are passionate about. At the core of our work is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating legendary experiences. Focused on 'doing the right thing' for our people and the planet, sustainability, wellbeing, diversity, and inclusion are at the heart of what we do. We are official partners of the British Paralympic Association and are proud to pay all our team members at least the Real Living Wage or London Living Wage.
More about the role:
Job Overview:
We are seeking an experienced and strategic General Manager to lead the food and drink operations across a range of services, including a private members' club, meetings and events, staff dining, off-site community sports venue café, and public café. The successful candidate will be responsible for driving innovation, ensuring financial accountability, overseeing food safety, and maintaining health and safety standards. The General Manager will also play a key role in managing client relationships, overseeing the dining room operations, and liaising with members during high-profile events such as the Championships. Key Responsibilities:
General Management:
Lead and oversee all food and beverage operations, ensuring high service standards across the private members' club, public café, staff dining, meetings and events, and off-site community sports venues. Lead and inspire the management team for the day-to-day operations of the private members' club, including the club room, private dining room, and overall dining service. Develop and implement operational strategies for each business segment.
Client Liaison & Relationship Management:
Act as the primary liaison between the food and drink business and members during the Championships. Conduct monthly meetings with clients to review and discuss the P&L, statistics, and performance of the dining room operation. Build and maintain strong relationships with key clients, event organizers, and members.
Innovation & Service Development:
Drive innovation within the food and beverage offerings. Work closely with chefs, beverage specialists, and vendors to develop new concepts. Enhance the drink service by introducing new cocktails and improving service standards.
Financial Accountability & Reporting:
Oversee financial management for all food and beverage operations. Review monthly P&L statements and key statistics. Monitor revenue streams and implement strategies to drive growth.
Food Safety & Health and Safety:
Ensure compliance with all food safety regulations. Develop and implement staff training programs focused on food safety. Regularly audit and inspect facilities to ensure adherence to health and safety standards.
Event & Meeting Operations:
Lead the food and beverage operations for a variety of year-round events. Manage catering for off-site venues. Ensure that the dining experience for staff, members, and guests at events is seamless.
Staff Management & Development:
Recruit, train, and manage a diverse team of food and beverage professionals. Develop and maintain staff schedules. Foster a positive work environment.
Marketing & Promotions:
Collaborate with the marketing team to promote food and beverage offerings. Implement promotional campaigns and themed events.
Quality Control & Customer Satisfaction:
Ensure high levels of customer satisfaction. Regularly gather and evaluate customer feedback. Lead the implementation of improvements based on customer insights.
Qualifications & Skills:
Proven experience in food and beverage management. Strong financial acumen with experience managing P&L, budgets, and cost control. Extensive knowledge of food safety regulations and best practices. Strong communication and interpersonal skills. Exceptional leadership abilities. Ability to think creatively and implement innovative solutions. Excellent organizational skills. Flexibility to work evenings, weekends, and holidays. Desirable:
Experience in managing operations within a private members' club. Knowledge of catering for sports events. Previous experience managing food and beverage services for large events. About you:
At Levy UK & Ireland, we take pride in fostering a workplace culture that celebrates diversity and promotes inclusion. We believe that our differences are our greatest strengths, and we are committed to creating an environment where every individual is valued, respected, and empowered. Join us in our journey towards a more diverse and inclusive world, where every person has the chance to thrive and contribute their unique talents. Job Reference: com/0711/68687005/52693008/SU Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers.
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