As General Manager, you will be responsible for a diverse team, serving the highest standard of food and drinks seven days per week. Providing exceptional guest service and hospitality is our passion; our guests are at the heart of everything we do.
Your day to day;
Leading our team to deliver warm hospitality in a fantastic environment
Create and then carry out an agreed business plan that meets sales and profit targets
Managing payroll budgets and rotas in line with agreed targets
Maintain and report on all business records as required
Taking responsibility for all of the business operations when you are on shift and ensuring the team in place can operate in your absence
You will constantly focus on improving the performance of your team and yourself, consistently achieving targets and delivering results
When needed, being hands on with F&B service, looking after guests and managing room bookings and enquiries
Who are we looking for?
You will need to be proactive and a good communicator, ensuring the continued smooth running of the business. As General Manager, you will be comfortable collaborating with other senior leaders in our group, sharing best practices on operations, recruitment, retention, and developing talented individuals.
Business acumen and experience with preparing P&Ls is essential. With the support of your team, you will need to set and deliver an ambitious budget that will ensure profit is maximised by managing costs and driving revenue.
Someone who can set measurable, challenging goals for all team members, finding ways to improve staff knowledge and their approach, coaching and mentoring all managers. Experience of delivering technical training and development content would be beneficial. You will be expected to build Individual Development Plans for your team using our in-house academies and training programmes as the main route for development.
From your experience, you will be able to identify ways that business strategy, customer profile, culture, and constraints influence the development of a creative, profitable, and competitive product. You will be able to foresee market and business scenarios that present risks and opportunities to the business.
Our business is open all day every day, so you will need to be flexible with the times you can work.
In return, we are offering a rewarding role with scope for career progression along with;
A competitive salary, negotiable dependent on experience
Wagestream - the ability to access up to 40% of your wages as you earn them each week
28 days annual leave (rising to 33 after 5 years’ service)
Health cash plan
Generous employee discounts
Employee Assistance Programme
Enhanced maternity and paternity pay
Apprenticeships available
Life assurance
Bespoke training programmes accessible to all
An engaging & supportive work environment
Thwaites was established in 1807 and to this day remains a family-run business. We have Hotels, Inns, Pubs, and a Brewery and are focused on providing superb hospitality in outstanding properties in great locations.
What are you Thwaiting for?
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