** Position is not eligible for Visa Sponsorship **
*Please note this advert may be closed earlier than the advertised closing date*
Are you excited by working in a busy, fast-paced service? Being the first point of contact for patients, staff, and visitors, you will demonstrate excellent customer service skills, an ability to prioritise your workload, and strong attention to detail.
We are seeking an enthusiastic, motivated individual who is flexible in their approach and willing to learn.
This is a fixed-term 18 months contract, working 37.5 hours per week Monday to Friday from 08.30am to 16.30pm.
Interview Date & Venue TBC.
For more information please contact:
Steve Backhouse General Offices Manager Trustwide via email: steven.backhouse@nhs.net
Main duties of the job
To carry out administration duties in a manner that supports departmental targets and ensures compliance with standard operating procedures. To provide support and cover as required to the General Offices at Dewsbury, Pinderfields, and Pontefract Hospitals. About us
We are an acute trust caring for over half a million people in Wakefield and Kirklees. Our 10,000 staff work in patients' homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield). We prioritise our people and values so we can deliver the best possible care to patients. Our team is friendly, passionate, and innovative, always seeking better ways to work. We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces to share ideas and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion. We welcome applicants from all backgrounds and especially encourage members of the LGBTQ+ community, ethnic minority groups, and people with disabilities or neurodivergence to apply, as they are currently underrepresented in the Trust. If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day. Application guidance:
We understand that more applicants are using AI technology to help with their applications. While these tools can be useful, they cannot fully capture your skills, knowledge, and experience. It's important that you personalise your application. Relying solely on AI is not recommended, as it may reduce your chances of success. Our screening process is thorough, so if you have used AI, please make sure to disclose this on your application form. Job responsibilities
Key Responsibilities Providing a professional, polite, and highly efficient Front of House Service to staff, patients, and visitors on a daily basis. Dealing with telephone enquiries and assisting callers to the relevant department. Daily Cashiering Duties: Receipting on to NEP, taking in, receipting, and processing Charitable Funds, Petty Cash & Travel Reimbursements. Sorting and transacting of External & GP Surgery Mail. Ensuring post is sent out correctly and confidentially to the deadlines specified. Take Interpreter and British Sign Language (BSL) Bookings for all Mid Yorkshire Hospital NHS Trust Services, including Community Services. The review and coding of Interpretation invoices. Providing training and guidance to the General Office Assistants. Answer car parking queries, process new applications and renewal requests. Assist with the cancellation of permits, and updating ESR Statuses. Demonstrate good communication skills and working relationships with all staff working within the Department and the wider hospital environment. To plan, prioritise, organise and manage own workload and to have the ability to deal with frequent interruptions, which will regularly involve changing from one activity to another. To work as part of a team and to be responsible for ensuring all incoming work is prioritised and handled within appropriate timescales, seeking advice where necessary. Taking booking requests for Trust Meeting Rooms & Main Atriums. Maintaining the diaries that correspond to the respective requests. Ensuring that all outgoing material reflects a high standard according to the corporate style. Entering information onto relevant computer systems / databases. To undertake any other duties that may be reasonably requested to facilitate the smooth running of the Trust ensuring confidentiality is upheld at all times. Person Specification
Skills and Abilities
Develop and maintain positive working relationships. Demonstrate effective and clear written, verbal, and telephone communication skills. Work with demanding workloads and prioritise tasks. Maintain a safe working environment for self and others. Willingness to take on tasks. Proven record of excellent filing and organisational skills. Experience
Experience of working with filing systems. Experience of good customer or patient care. Work with IT Systems, including Microsoft Packages such as: Word / Excel / Outlook / Access. Trust Software Systems NEP & eCamis. Previous experience in an administrative role. Experience of working within a related area e.g. Health/Social Care Setting. A willingness to learn NHS computer software systems. Experience of working with confidential material. Other
Ability to satisfy Occupational Health screening. Adaptable and flexible according to the demands of the service. Willingness to work flexibly across three sites, to suit the requirements of the team. Personal Attributes
Friendly & Approachable. Respectful of colleagues' opinions and beliefs. Clean & Tidy Professional Appearance. Knowledge and Awareness
Awareness of own limitations. Knowledge of Medical Terminology & Hospital Jargon. Awareness of Health & Safety issues. Awareness of Moving & Handling issues. Awareness of the Trust Values. Qualifications
Good general education including GCSEs Grade A-C in English Language & Mathematics, or equivalent experience relatable to the requirements of the role. NVQ Level 2 qualification in related subject. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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To carry out administration duties in a manner that supports departmental targets and ensures compliance with standard operating procedures. To provide support and cover as required to the General Offices at Dewsbury, Pinderfields, and Pontefract Hospitals. About us
We are an acute trust caring for over half a million people in Wakefield and Kirklees. Our 10,000 staff work in patients' homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield). We prioritise our people and values so we can deliver the best possible care to patients. Our team is friendly, passionate, and innovative, always seeking better ways to work. We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces to share ideas and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion. We welcome applicants from all backgrounds and especially encourage members of the LGBTQ+ community, ethnic minority groups, and people with disabilities or neurodivergence to apply, as they are currently underrepresented in the Trust. If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day. Application guidance:
We understand that more applicants are using AI technology to help with their applications. While these tools can be useful, they cannot fully capture your skills, knowledge, and experience. It's important that you personalise your application. Relying solely on AI is not recommended, as it may reduce your chances of success. Our screening process is thorough, so if you have used AI, please make sure to disclose this on your application form. Job responsibilities
Key Responsibilities Providing a professional, polite, and highly efficient Front of House Service to staff, patients, and visitors on a daily basis. Dealing with telephone enquiries and assisting callers to the relevant department. Daily Cashiering Duties: Receipting on to NEP, taking in, receipting, and processing Charitable Funds, Petty Cash & Travel Reimbursements. Sorting and transacting of External & GP Surgery Mail. Ensuring post is sent out correctly and confidentially to the deadlines specified. Take Interpreter and British Sign Language (BSL) Bookings for all Mid Yorkshire Hospital NHS Trust Services, including Community Services. The review and coding of Interpretation invoices. Providing training and guidance to the General Office Assistants. Answer car parking queries, process new applications and renewal requests. Assist with the cancellation of permits, and updating ESR Statuses. Demonstrate good communication skills and working relationships with all staff working within the Department and the wider hospital environment. To plan, prioritise, organise and manage own workload and to have the ability to deal with frequent interruptions, which will regularly involve changing from one activity to another. To work as part of a team and to be responsible for ensuring all incoming work is prioritised and handled within appropriate timescales, seeking advice where necessary. Taking booking requests for Trust Meeting Rooms & Main Atriums. Maintaining the diaries that correspond to the respective requests. Ensuring that all outgoing material reflects a high standard according to the corporate style. Entering information onto relevant computer systems / databases. To undertake any other duties that may be reasonably requested to facilitate the smooth running of the Trust ensuring confidentiality is upheld at all times. Person Specification
Skills and Abilities
Develop and maintain positive working relationships. Demonstrate effective and clear written, verbal, and telephone communication skills. Work with demanding workloads and prioritise tasks. Maintain a safe working environment for self and others. Willingness to take on tasks. Proven record of excellent filing and organisational skills. Experience
Experience of working with filing systems. Experience of good customer or patient care. Work with IT Systems, including Microsoft Packages such as: Word / Excel / Outlook / Access. Trust Software Systems NEP & eCamis. Previous experience in an administrative role. Experience of working within a related area e.g. Health/Social Care Setting. A willingness to learn NHS computer software systems. Experience of working with confidential material. Other
Ability to satisfy Occupational Health screening. Adaptable and flexible according to the demands of the service. Willingness to work flexibly across three sites, to suit the requirements of the team. Personal Attributes
Friendly & Approachable. Respectful of colleagues' opinions and beliefs. Clean & Tidy Professional Appearance. Knowledge and Awareness
Awareness of own limitations. Knowledge of Medical Terminology & Hospital Jargon. Awareness of Health & Safety issues. Awareness of Moving & Handling issues. Awareness of the Trust Values. Qualifications
Good general education including GCSEs Grade A-C in English Language & Mathematics, or equivalent experience relatable to the requirements of the role. NVQ Level 2 qualification in related subject. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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