Global Engineering Manager
Are you ready to lead and inspire a world-class team of engineers? We are looking for a
Global Engineering Manager
to drive innovation, optimise performance and deliver impactful solutions on a global scale. In this role, you will ensure that quality services are provided to our clients, by instructing your Field Team Members and assisting them where required. You will be at the forefront of designing strategies, implementing best practices and creating a culture of excellence in a fast-paced environment. Your primary responsibility will be to enhance the quality of services that are being provided to our customers through research to understand the exact needs of those customers. Do you want to join a company that values innovation and growth? How about the opportunity to join a market leading telematics company, that works with many household names, such as McLaren, Tesco, Harrods, Stobarts, JCB, Dominos… To name a few! Take the next step in your career and help us shape the future of engineering on a global scale! What you will be doing / Responsibilities
Manage the Field Engineering functions of the organisation and propose as well as negotiate Service Contracts Design strategies and ensure that all the day to day engineering requirements have been controlled and that the customers' needs have been tackled successfully Ensure SLA/KPI achievement, suggesting and implementing new measures or reporting as required to improve efficiency Make recommendations and design policies and rules that will reduce the costs and improve the efficiency of the Field Engineering Services Assist with the development of in-house training for the Technical Hardware Engineers regarding Hardware Service Procedures and the Company’s Policies and Procedures Lead and develop Technical Hardware Team Leads, and support them evaluate their Team’s performance in the field Take feedback from the customers and report it to your line manager and provide details regarding whether the customers’ expectations have been met or not. Ensure that all the customers’ issues have been addressed in a timely manner and that all the issues have been resolved Review of ways of working and adapting templates/ approach accordingly – with consideration to lean techniques Creating and Maintaining Skills Matrix for the team Capturing and monitoring key measures to identify areas of improvement and push forward change What we are looking for / Requirements
Demonstrable experience within a Field Engineering role, ideally within a management position Strong understanding of telematics and/or auto electrics would be highly advantageous Experience of Service Level Agreements and Operational Schedules Good interpersonal and communication skills, with the ability to adjust style to relevant audiences Flexible and willing to take on new challenges A strong drive to succeed and achieve your best Logical approach to problem solving Excellent organisational and time keeping skills Ownership and escalation management Flexible approach to working patterns and hours Full UK Driving Licence Valid Passport for travel Why Microlise?
When your groceries arrive at your door or you sign for your online parcel, one or more of our software, telematics or proof-of-purchase solutions has probably been used. Our solutions deliver value to many of the UK’s leading grocery retailers and food logistics providers as well as to household names including JCB, Eddie Stobart, Carlsberg, Waitrose, and Royal Mail. Proudly Midlands-based, Microlise has been operating for over thirty years, and recently became a Publicly Listed Company with shares trading on the London Stock Exchange. Our growing business is guided by our culture which drives the way we behave, the way we work, the way we connect with our customers, and the way we support and develop our people. Recruitment Process
For successful candidates, interviews will take place whilst the advert is still live; so don’t delay getting your application in! Recruitment Agencies
Whilst we make every effort to directly source candidates for our live roles, we do have a very small preferred supplier list on the occasion we may require additional support. We therefore do not accept speculative CVs and/or cold calls to our Recruitment Team or Hiring Managers.
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Are you ready to lead and inspire a world-class team of engineers? We are looking for a
Global Engineering Manager
to drive innovation, optimise performance and deliver impactful solutions on a global scale. In this role, you will ensure that quality services are provided to our clients, by instructing your Field Team Members and assisting them where required. You will be at the forefront of designing strategies, implementing best practices and creating a culture of excellence in a fast-paced environment. Your primary responsibility will be to enhance the quality of services that are being provided to our customers through research to understand the exact needs of those customers. Do you want to join a company that values innovation and growth? How about the opportunity to join a market leading telematics company, that works with many household names, such as McLaren, Tesco, Harrods, Stobarts, JCB, Dominos… To name a few! Take the next step in your career and help us shape the future of engineering on a global scale! What you will be doing / Responsibilities
Manage the Field Engineering functions of the organisation and propose as well as negotiate Service Contracts Design strategies and ensure that all the day to day engineering requirements have been controlled and that the customers' needs have been tackled successfully Ensure SLA/KPI achievement, suggesting and implementing new measures or reporting as required to improve efficiency Make recommendations and design policies and rules that will reduce the costs and improve the efficiency of the Field Engineering Services Assist with the development of in-house training for the Technical Hardware Engineers regarding Hardware Service Procedures and the Company’s Policies and Procedures Lead and develop Technical Hardware Team Leads, and support them evaluate their Team’s performance in the field Take feedback from the customers and report it to your line manager and provide details regarding whether the customers’ expectations have been met or not. Ensure that all the customers’ issues have been addressed in a timely manner and that all the issues have been resolved Review of ways of working and adapting templates/ approach accordingly – with consideration to lean techniques Creating and Maintaining Skills Matrix for the team Capturing and monitoring key measures to identify areas of improvement and push forward change What we are looking for / Requirements
Demonstrable experience within a Field Engineering role, ideally within a management position Strong understanding of telematics and/or auto electrics would be highly advantageous Experience of Service Level Agreements and Operational Schedules Good interpersonal and communication skills, with the ability to adjust style to relevant audiences Flexible and willing to take on new challenges A strong drive to succeed and achieve your best Logical approach to problem solving Excellent organisational and time keeping skills Ownership and escalation management Flexible approach to working patterns and hours Full UK Driving Licence Valid Passport for travel Why Microlise?
When your groceries arrive at your door or you sign for your online parcel, one or more of our software, telematics or proof-of-purchase solutions has probably been used. Our solutions deliver value to many of the UK’s leading grocery retailers and food logistics providers as well as to household names including JCB, Eddie Stobart, Carlsberg, Waitrose, and Royal Mail. Proudly Midlands-based, Microlise has been operating for over thirty years, and recently became a Publicly Listed Company with shares trading on the London Stock Exchange. Our growing business is guided by our culture which drives the way we behave, the way we work, the way we connect with our customers, and the way we support and develop our people. Recruitment Process
For successful candidates, interviews will take place whilst the advert is still live; so don’t delay getting your application in! Recruitment Agencies
Whilst we make every effort to directly source candidates for our live roles, we do have a very small preferred supplier list on the occasion we may require additional support. We therefore do not accept speculative CVs and/or cold calls to our Recruitment Team or Hiring Managers.
#J-18808-Ljbffr
