Hybrid
Agency :
Havas Media Group Job Description Summary :
The Global Growth Project Manager will play a pivotal role in maintaining and expanding initiatives aimed at enhancing client satisfaction, experience, and growth across global markets. This position requires strong project management skills, stakeholder engagement expertise, and a deep understanding of client experience excellence. The role will focus on overseeing survey platform, leading automation tool rollouts, and fostering collaboration with key stakeholders across Networks (Media, Creative, Health). Job Title:
Global Growth Project Manager Location:
Hybrid, HVL office Reports To:
Callum Cheatle Position Overview:
The
Global Growth Project Manager
will play a pivotal role in maintaining and expanding initiatives aimed at enhancing client satisfaction, experience, and growth across global markets. This position requires strong project management skills, stakeholder engagement expertise, and a deep understanding of client experience excellence. The role will focus on overseeing survey platform, leading automation tool rollouts, and fostering collaboration with key stakeholders across Networks (Media, Creative, Health). Key Responsibilities: Client Satisfaction Platform Maintenance and Expansion
Oversee the operation, optimization, and expansion of the client satisfaction platform. Roll out the platform into new markets and agencies, ensuring smooth implementation and adoption. Collaborate with global, regional, and local teams to identify areas of improvement and support scaling initiatives.
Client Satisfaction Survey Evaluation and Reporting
Manage and analyze client satisfaction survey results to identify key insights and trends. Create detailed and actionable reports for senior leadership. Propose data-driven recommendations to enhance client relationships and performance to local stakeholders.
Client Experience Stakeholder Management and Engagement
Act as the main point of contact for key stakeholders driving client experience initiatives. Build strong partnerships across internal and external teams to ensure alignment on strategies. Regularly engage stakeholders through updates, reporting, and collaborative planning sessions.
Supporting Smart Automation Tool Rollouts
Assist the Media team with the implementation and rollout of smart automation tools. Provide project support, ensuring alignment with timelines, deliverables, and overall business goals. Troubleshoot challenges and share learnings to optimize future rollouts.
Creative Community Engagement and Initiatives
Collaborate with the Creative community (spanning over 1,000 individuals across Havas villages) to drive new initiatives. Develop and deliver masterclasses and workshops focused on client experience excellence. Promote knowledge sharing and best practices to enhance the creative approach to client satisfaction.
Cross-Team Collaboration for Integrated Client Experience Initiatives
Work closely with Media and Health teams to align strategies and future initiatives on integrated client experiences. Identify synergies between business units to create a unified approach to client experience practice. Contribute to the development of innovative, cross-discipline initiatives aimed at enhancing client outcomes.
Qualifications and Experience: Bachelor’s degree in Business, Marketing, Communications, or a related field. 5+ years of experience in project management, client experience, or global account management. Strong organizational, analytical, and communication skills with the ability to drive global initiatives. Proven ability to work collaboratively across diverse teams, markets, and business units. Experience working in global agency or network environments is a plus. Proficiency in tools for project management, survey analytics, and reporting (e.g., Excel, Power BI, Tableau, or similar). Key Competencies: Project management excellence and organizational skills. Strong stakeholder relationship management. Analytical mindset with the ability to derive actionable insights. Adaptability and agility in working across global markets. Excellent communication and presentation skills. Contract Type:
Temporary Here at Havas across the group we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We are an equal opportunity employer and welcome applicants irrespective of age, sex, race, ethnicity, disability, and other factors that have no bearing on an individual’s ability to perform their job.
#J-18808-Ljbffr
Havas Media Group Job Description Summary :
The Global Growth Project Manager will play a pivotal role in maintaining and expanding initiatives aimed at enhancing client satisfaction, experience, and growth across global markets. This position requires strong project management skills, stakeholder engagement expertise, and a deep understanding of client experience excellence. The role will focus on overseeing survey platform, leading automation tool rollouts, and fostering collaboration with key stakeholders across Networks (Media, Creative, Health). Job Title:
Global Growth Project Manager Location:
Hybrid, HVL office Reports To:
Callum Cheatle Position Overview:
The
Global Growth Project Manager
will play a pivotal role in maintaining and expanding initiatives aimed at enhancing client satisfaction, experience, and growth across global markets. This position requires strong project management skills, stakeholder engagement expertise, and a deep understanding of client experience excellence. The role will focus on overseeing survey platform, leading automation tool rollouts, and fostering collaboration with key stakeholders across Networks (Media, Creative, Health). Key Responsibilities: Client Satisfaction Platform Maintenance and Expansion
Oversee the operation, optimization, and expansion of the client satisfaction platform. Roll out the platform into new markets and agencies, ensuring smooth implementation and adoption. Collaborate with global, regional, and local teams to identify areas of improvement and support scaling initiatives.
Client Satisfaction Survey Evaluation and Reporting
Manage and analyze client satisfaction survey results to identify key insights and trends. Create detailed and actionable reports for senior leadership. Propose data-driven recommendations to enhance client relationships and performance to local stakeholders.
Client Experience Stakeholder Management and Engagement
Act as the main point of contact for key stakeholders driving client experience initiatives. Build strong partnerships across internal and external teams to ensure alignment on strategies. Regularly engage stakeholders through updates, reporting, and collaborative planning sessions.
Supporting Smart Automation Tool Rollouts
Assist the Media team with the implementation and rollout of smart automation tools. Provide project support, ensuring alignment with timelines, deliverables, and overall business goals. Troubleshoot challenges and share learnings to optimize future rollouts.
Creative Community Engagement and Initiatives
Collaborate with the Creative community (spanning over 1,000 individuals across Havas villages) to drive new initiatives. Develop and deliver masterclasses and workshops focused on client experience excellence. Promote knowledge sharing and best practices to enhance the creative approach to client satisfaction.
Cross-Team Collaboration for Integrated Client Experience Initiatives
Work closely with Media and Health teams to align strategies and future initiatives on integrated client experiences. Identify synergies between business units to create a unified approach to client experience practice. Contribute to the development of innovative, cross-discipline initiatives aimed at enhancing client outcomes.
Qualifications and Experience: Bachelor’s degree in Business, Marketing, Communications, or a related field. 5+ years of experience in project management, client experience, or global account management. Strong organizational, analytical, and communication skills with the ability to drive global initiatives. Proven ability to work collaboratively across diverse teams, markets, and business units. Experience working in global agency or network environments is a plus. Proficiency in tools for project management, survey analytics, and reporting (e.g., Excel, Power BI, Tableau, or similar). Key Competencies: Project management excellence and organizational skills. Strong stakeholder relationship management. Analytical mindset with the ability to derive actionable insights. Adaptability and agility in working across global markets. Excellent communication and presentation skills. Contract Type:
Temporary Here at Havas across the group we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We are an equal opportunity employer and welcome applicants irrespective of age, sex, race, ethnicity, disability, and other factors that have no bearing on an individual’s ability to perform their job.
#J-18808-Ljbffr
