Are you an adventurous soul? A champion of good design and beautiful experiences? Are you in search of opportunity, growth, and a better world?
Then maybe you belong with us.
We’re searching for a
Head of Global Reservations
to join our team of free thinkers and collaborators. Accountable for delivery of annual B2B revenue targets primarily from SABAs, Relocation Agencies but also direct corporate customers. To deliver an exceptional level of service to a portfolio of edyn's largest B2B clients by leading high performing Reservations and Guest Services teams. To grow edyn’s market share through increasing current conversion levels to achieve individual and team KPIs and B2B revenue targets. Key Responsibilities:
Define and lead a team of reservation experts and guest services to maximise conversion and market share, ultimately delivering against revenue targets. Manage performance of team and individual KPIs, taking action against negative variances and constantly seeking to exceed and improve conversion, productivity, quality and people metrics. Responsible for streamlining end to end enquiry process to ensure SLA’s and client expectations are exceeded. Analyse client enquiry and bookings trends and individual ways of working, highlight opportunities to Account Managers for service and process improvements reducing cost to serve and / or increasing conversion. Identify and implement process to prioritise and convert high value enquires in line with revenue targets. Work closely with Sales and Account Managers to develop in depth understanding of current client base and their requirements for high standard service delivery. Build strong internal relationships with wider commercial and operational functions to ensure highest end to end service and revenue delivery. Review SOPs for all processes owned by reservations and ensure any new processes are clearly defined and documented. Build and maintain knowledge of competitor activity, rates and service levels. Participate in and represent edyn at industry events and build strong relationships with edyn’s largest clients. Recruit and develop high calibre individuals who are curious and who have the potential to live our values. Internal Systems
Develop detailed knowledge of edyn’s core internal systems and seek ways to improve client experience. Work with revenue and data teams to create relevant reports to measure conversion metrics and trends and understand workloads for team members. Own, enable and champion the adoption of new processes and system changes. Skills & Experience:
Minimum of 5+ years’ working in reservations or account management within the serviced apartment or aparthotel industry. Experience of leading and managing teams and driving sales performance in a fast moving, challenging and multi-channel environment. A background in delivering outstanding customer experiences through building strong relationships internally and externally. Experience working with B2B clients either directly or via 3rd party agencies. In depth knowledge of the serviced apartment / aparthotel sector. Comfortable working with complex processes and systems. Why grow with edyn?
Competitive salary Bonus scheme 25 days’ holiday (plus the option to buy more) Wellbeing benefits (cash plan and an Employee Assistance Programme) Free nights in our properties Recognition schemes Pension (the tax efficient way) Sick pay Other benefits tailored to you Our natural habitat. We believe in working flexibly – this includes flexibility in work location, working days (including weekends and bank holidays in operations) and working hours. This may be ad hoc or permanent flexibility. Ask your recruiting manager or see our careers page for more information. This is a full-time role. Based at London or Bristol primarily, with travel required to both sites. You will also have the flexibility to travel to other sites across the UK and Europe as and when required by the business. You will be able to work flexibly 3 days in office and 2 days from home. About edyn
Our vision is to create sanctuaries across European cities, which provide a sense of belonging to the free-thinking urbanite in all of us. Each of our brands – Locke, Cove and SACO– is firmly rooted in the local neighbourhood, offering vibrant experiences and connections which nourish and enliven the soul. To find out more about what it’s like to work at edyn, visit
https://www.findingedyn.com/start-here-go-anywhere Diversity, Equity, and Inclusion Statement
edyn’s Purpose is to build brands designed around Soulful Hospitality - we create sanctuaries where free thinkers can nourish and enliven their souls. This is only possible if the growth of our company is centred around a deep respect for humanity. Everyone at edyn should feel free and safe to express their ideas, state their opinions and share their lived experiences in an environment of openness, tolerance, and curiosity. This principle sits at the heart of our approach to improving diversity and inclusion. We have established goals and supporting commitments which will help us ensure that everyone in edyn feels a sense of belonging, regardless of their background or identity. We are on a DEI journey that we have yet to complete, and we acknowledge our failures or weaknesses as we discover them. Our principle & goals are clear, and we travel together to seek to drive change, evolve ourselves and the edyn community.
#J-18808-Ljbffr
Head of Global Reservations
to join our team of free thinkers and collaborators. Accountable for delivery of annual B2B revenue targets primarily from SABAs, Relocation Agencies but also direct corporate customers. To deliver an exceptional level of service to a portfolio of edyn's largest B2B clients by leading high performing Reservations and Guest Services teams. To grow edyn’s market share through increasing current conversion levels to achieve individual and team KPIs and B2B revenue targets. Key Responsibilities:
Define and lead a team of reservation experts and guest services to maximise conversion and market share, ultimately delivering against revenue targets. Manage performance of team and individual KPIs, taking action against negative variances and constantly seeking to exceed and improve conversion, productivity, quality and people metrics. Responsible for streamlining end to end enquiry process to ensure SLA’s and client expectations are exceeded. Analyse client enquiry and bookings trends and individual ways of working, highlight opportunities to Account Managers for service and process improvements reducing cost to serve and / or increasing conversion. Identify and implement process to prioritise and convert high value enquires in line with revenue targets. Work closely with Sales and Account Managers to develop in depth understanding of current client base and their requirements for high standard service delivery. Build strong internal relationships with wider commercial and operational functions to ensure highest end to end service and revenue delivery. Review SOPs for all processes owned by reservations and ensure any new processes are clearly defined and documented. Build and maintain knowledge of competitor activity, rates and service levels. Participate in and represent edyn at industry events and build strong relationships with edyn’s largest clients. Recruit and develop high calibre individuals who are curious and who have the potential to live our values. Internal Systems
Develop detailed knowledge of edyn’s core internal systems and seek ways to improve client experience. Work with revenue and data teams to create relevant reports to measure conversion metrics and trends and understand workloads for team members. Own, enable and champion the adoption of new processes and system changes. Skills & Experience:
Minimum of 5+ years’ working in reservations or account management within the serviced apartment or aparthotel industry. Experience of leading and managing teams and driving sales performance in a fast moving, challenging and multi-channel environment. A background in delivering outstanding customer experiences through building strong relationships internally and externally. Experience working with B2B clients either directly or via 3rd party agencies. In depth knowledge of the serviced apartment / aparthotel sector. Comfortable working with complex processes and systems. Why grow with edyn?
Competitive salary Bonus scheme 25 days’ holiday (plus the option to buy more) Wellbeing benefits (cash plan and an Employee Assistance Programme) Free nights in our properties Recognition schemes Pension (the tax efficient way) Sick pay Other benefits tailored to you Our natural habitat. We believe in working flexibly – this includes flexibility in work location, working days (including weekends and bank holidays in operations) and working hours. This may be ad hoc or permanent flexibility. Ask your recruiting manager or see our careers page for more information. This is a full-time role. Based at London or Bristol primarily, with travel required to both sites. You will also have the flexibility to travel to other sites across the UK and Europe as and when required by the business. You will be able to work flexibly 3 days in office and 2 days from home. About edyn
Our vision is to create sanctuaries across European cities, which provide a sense of belonging to the free-thinking urbanite in all of us. Each of our brands – Locke, Cove and SACO– is firmly rooted in the local neighbourhood, offering vibrant experiences and connections which nourish and enliven the soul. To find out more about what it’s like to work at edyn, visit
https://www.findingedyn.com/start-here-go-anywhere Diversity, Equity, and Inclusion Statement
edyn’s Purpose is to build brands designed around Soulful Hospitality - we create sanctuaries where free thinkers can nourish and enliven their souls. This is only possible if the growth of our company is centred around a deep respect for humanity. Everyone at edyn should feel free and safe to express their ideas, state their opinions and share their lived experiences in an environment of openness, tolerance, and curiosity. This principle sits at the heart of our approach to improving diversity and inclusion. We have established goals and supporting commitments which will help us ensure that everyone in edyn feels a sense of belonging, regardless of their background or identity. We are on a DEI journey that we have yet to complete, and we acknowledge our failures or weaknesses as we discover them. Our principle & goals are clear, and we travel together to seek to drive change, evolve ourselves and the edyn community.
#J-18808-Ljbffr
