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Instagram. Job Description In this position you will serve as a vital contact for employees engaged in assignments, transfers, and relocations, covering both international and domestic movements. This role encompasses liaising with clients, internal teams, and mobility suppliers. It involves providing operational support, adeptly managing inquiries, and serving as the main escalation point for any issues related to global mobility. Responsibilities for this position include but are not limited to: Manage the business travel experience for employees, ensuring comprehensive documentation compliance with PWD regulations, including the manual submission of certifications. Function as the central point of contact for mobile employees, providing specialized guidance on all aspects of mobility processes, policies, taxes and procedures. Guarantee adherence to local, national, and international laws and regulations in each deployment location, covering areas such as immigration, tax, and labor laws. Collaborate closely with HR and internal client teams to ensure a smooth and efficient deployment of permanent employees. Maintain budget awareness for permanent workforce deployment, optimizing costs while upholding the quality and effectiveness of deployments. Work in partnership with third-party providers, where necessary, to streamline the deployment process. Keep meticulous records of all process documentation for accountability and reference. Regularly provide detailed reports and data to senior management, covering case monitoring, employee onboardings, and daily operational workload. Proactively identify and address potential risks and challenges in permanent workforce deployment, devising effective mitigation strategies. Collect and analyze feedback from deployed employees to continually enhance the deployment process and support services, including managing required notifications. Contribute to the development and improvement of automated solutions and processes. Liaise with various territories to address complex queries and navigate nuances in process and regulations. Serve as the primary contact for employees on business trips, delivering exceptional service, addressing their needs and concerns, and facilitating their smooth transition to new work locations. Maintain regular communication with clients, providing updates on travel assessments, addressing concerns, and ensuring overall client satisfaction. Act as a PWD specialist, overseeing business travel-related workforce matters and ensuring compliance with all relevant legal and regulatory requirements. As you progress in the role, develop and implement a strategic plan for posted worker directive that is in line with the organization's broader global expansion goals. Additional Information This is a hybrid role located in London. 3 days a week in the office. This is a regular full-time position. We are an equal opportunity employer that does not discriminate on the basis of any legally protected status. Please note, AI is used as part of the application process.
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