Global Operations Manager – Martech
London – Hybrid
£60,000 - £70,000
- Do you have experience in DAM/PIM/Content Management Services?
- Have you lead and driven teams to success?
- Can you demonstrate being a strategic partner?
- Are you passionate about Marketing Technology?
We are seeking a Global Operations Manager to lead a large and high performing Managed Content Services team, where you will be responsible for client engagments, partnerships, and programs. Driving excellence in client service delivery, process optimization, and project management.
You will be working on one of the biggest client global accounts, where you will be a strategic thinker with a proven ability to optimize processes, lead cross-functional teams, and enhance service delivery, all while aligning operations with the client.
This role requires expertise in Marketing Technology and content logistics including but not limited to digital asset management (DAM), product information management (PIM) & GDSN, as well as ensuring seamless operations across multiple teams on a client account.
ROLE RESPONSIBIITES & OBJECTIVES;
- Lead and oversee day-to-day operations for Managed Content Services engagements.
- Develop and implement process optimization strategies to improve efficiency and client satisfaction.
- Identify opportunities for process optimization to streamline workflows, enhance efficiency, and effectiveness.
- Develop, enhance, document, and manage operations processes, SOPs, toolkits, and best practices.
- Support in development and implementation of quality assurance processes.
- Manage resourcing; raise resourcing concerns or constraints to key account team leadership including Client Partner, to ensure the appropriate operating model and resources are in place to deliver with excellence.
- Accountable for collection and analysis of pertinent data to ensure SLAs + KPIs are being met and measured consistent with client expectations.
- Make strategic recommendations to Client Partner team regarding areas of opportunity for account growth based on data and observation.
- Accountable for business processes, content and platform insight, analytics, satisfaction & improvement programs reporting on system usage and process engagement and making appropriate recommendations for continuous improvement.
- Drive marketing technology solutions, including digital asset management and automation platforms.
WHAT WE NEED FROM YOU;
- Minimum of 7+ years' experience in Operation or Project Management, marketing operations and technology, digital commerce and/or creative technologies or related field
- minimum of 5+ years experience in a client-facing agency or consulting role
- 3-5 years’ people leadership experience, or any combination of education and experience, which would provide an equivalent background.
- Proficiency in DAM systems, some exposure to PIM systems, and a strong understanding of asset management processes.
- Strategic Skills Ability to think beyond client requests to drive value, assess new workstreams for revenue opportunities or BAU coverage, and use data to measure success and identify future opportunities.
- Project Management Skills: Strong communication, organization, and problem-solving skills to manage timelines, cross-functional teams, and client expectations.
- Client Management: Experience managing global senior clients, adapting communication styles and effectively managing client interactions to enhance account performance.
- Collaborative Mindset: Commitment to collaboration, understanding the importance of partnering with the Client Partner, and working towards shared goals.
- Team Management: Experience managing global teams, understanding cultural differences, and effectively leading team members at various levels.
- Adaptability: Ability to adapt to evolving client needs, industry trends, and internal processes.
- Attention to Detail: Acute attention to detail and ability to maintain high standards of quality.
- Creative Problem-Solving: Creative mindset with a deeply curious nature and ability to articulate complex technical situations.
- Emotional Intelligence: High emotional intelligence and ability to lead discussions with clients, colleagues, and leadership.
- Time Management: Excellent time management skills and ability to remain flexible in a fast-paced environment.
The is a pivotal position which requires effective strategic operations management, project management leadership, strategic thinking, tactical execution oversight, and excellent communication skills.
The Global Operations Manager plays a role in providing the necessary operational structure and guidance that allows the business to focus on tactical day-to-day task execution required to deliver with excellence
