Are you ready to write your next chapter?
Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.
What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one.
We’re looking for a
Global Service Desk Engineer
to join our ever-evolving Digital Workspace Team to help us unleash the potential of every business. About the team Our Tech and Security teams keep us moving each day, no matter where we are in the world. From the hardware to the networks and everything in between, they humbly make it all happen. We are seeking a highly skilled and experienced Service Desk Engineer to be part of our dynamic team. The successful candidate will be a part of our global service desk operations team ensuring exceptional support and service delivery to our WorldPayers. This role requires extensive experience with face-to-face customer interactions and ticket management within ServiceNow. What you’ll own Service Delivery:
Ensuring timely and effective resolution of incidents and service requests. Customer engagement over all channel types: phone, chat, walk-up, requests, etc. Monitor service desk metrics and KPIs, identifying areas for improvement and implementing corrective actions. Ensure compliance with ITIL best practices and company policies. ServiceNow (SNOW) Consumption: Manage and maintain Worldpay’s interactions, incidents, and requests within the ServiceNow system. Ensure adherence to documentation standards of work, SLAs, and other relevant activities within the system. Provide training and support to service desk staff on ServiceNow functionalities, standards, and changes. Build and maintain strong relationships with key stakeholders and clients, especially the assigned primary location(s) / region(s). Ensure high levels of customer satisfaction through effective communication and problem-solving. Where you’ll own it You’ll own it in the Cambridge office. Please note that this is an office-first position. What you bring Proven experience in a service desk role, preferably in a global or multi-site environment. Experience with ServiceNow, with a focus on Service Operations Workspace consumption. Experience with other ITSM solutions is acceptable but SNOW is preferred. Strong knowledge of the ITIL framework and best practices. Excellent leadership, communication, and interpersonal skills. Ability to work in a fast-paced, dynamic environment and manage multiple priorities. Worldpay perks - what we’ll bring for you We know it’s bigger than just your career. It’s your life, and your world. That’s why we offer global benefits and programs to support you at every stage. Here’s a taste of what you can expect: A competitive salary and benefits. Time to support charities and give back to your community. Parental leave policy. Global recognition platform. Virgin Pulse access. Global employee assistance program. What makes a Worldpayer At Worldpay, we take our Values seriously, and we live them every day. Think like a customer, Act like an owner, and Win as a team. Curious. Humble. Creative.
We ask the right questions, listening and learning to get better every day. We simplify the complex and we’re always looking to create a bigger impact for our colleagues and customers. Empowered. Accountable. Dynamic.
We stay agile, using our initiative, taking calculated risks to progress. Never standing still, never settling, we work at pace to achieve our goals. We champion our ideas and stay flexible to make them happen. We know that every action adds up. Determined. Inclusive. Open.
Unlocking potential means working as one global community. Our work spans borders, and we stay united by our purpose. We collaborate, always encouraging others to perform at their best, welcoming new perspectives. Does this sound like you? Apply now to write the next chapter in your career. We can’t wait to hear from you.
#J-18808-Ljbffr
Global Service Desk Engineer
to join our ever-evolving Digital Workspace Team to help us unleash the potential of every business. About the team Our Tech and Security teams keep us moving each day, no matter where we are in the world. From the hardware to the networks and everything in between, they humbly make it all happen. We are seeking a highly skilled and experienced Service Desk Engineer to be part of our dynamic team. The successful candidate will be a part of our global service desk operations team ensuring exceptional support and service delivery to our WorldPayers. This role requires extensive experience with face-to-face customer interactions and ticket management within ServiceNow. What you’ll own Service Delivery:
Ensuring timely and effective resolution of incidents and service requests. Customer engagement over all channel types: phone, chat, walk-up, requests, etc. Monitor service desk metrics and KPIs, identifying areas for improvement and implementing corrective actions. Ensure compliance with ITIL best practices and company policies. ServiceNow (SNOW) Consumption: Manage and maintain Worldpay’s interactions, incidents, and requests within the ServiceNow system. Ensure adherence to documentation standards of work, SLAs, and other relevant activities within the system. Provide training and support to service desk staff on ServiceNow functionalities, standards, and changes. Build and maintain strong relationships with key stakeholders and clients, especially the assigned primary location(s) / region(s). Ensure high levels of customer satisfaction through effective communication and problem-solving. Where you’ll own it You’ll own it in the Cambridge office. Please note that this is an office-first position. What you bring Proven experience in a service desk role, preferably in a global or multi-site environment. Experience with ServiceNow, with a focus on Service Operations Workspace consumption. Experience with other ITSM solutions is acceptable but SNOW is preferred. Strong knowledge of the ITIL framework and best practices. Excellent leadership, communication, and interpersonal skills. Ability to work in a fast-paced, dynamic environment and manage multiple priorities. Worldpay perks - what we’ll bring for you We know it’s bigger than just your career. It’s your life, and your world. That’s why we offer global benefits and programs to support you at every stage. Here’s a taste of what you can expect: A competitive salary and benefits. Time to support charities and give back to your community. Parental leave policy. Global recognition platform. Virgin Pulse access. Global employee assistance program. What makes a Worldpayer At Worldpay, we take our Values seriously, and we live them every day. Think like a customer, Act like an owner, and Win as a team. Curious. Humble. Creative.
We ask the right questions, listening and learning to get better every day. We simplify the complex and we’re always looking to create a bigger impact for our colleagues and customers. Empowered. Accountable. Dynamic.
We stay agile, using our initiative, taking calculated risks to progress. Never standing still, never settling, we work at pace to achieve our goals. We champion our ideas and stay flexible to make them happen. We know that every action adds up. Determined. Inclusive. Open.
Unlocking potential means working as one global community. Our work spans borders, and we stay united by our purpose. We collaborate, always encouraging others to perform at their best, welcoming new perspectives. Does this sound like you? Apply now to write the next chapter in your career. We can’t wait to hear from you.
#J-18808-Ljbffr
Industry:
Financial Services
Specialties:
Technology, Payment Systems, Alternative Payments, Risk Management
Employees:
5,001-10,000
Annual Revenue:
$4.9b
Founded:
1993
Address:
The Walbrook Buildind, London, GB, EC4N 8AE
Worldpay is an industry leading payments technology and solutions company with unique capabilities to power omni-commerce across the globe. Our processing solutions allow businesses of all sizes to take, make and manage payments in-person and online from anywhere in the world. Annually, we process over 40 billion transactions across 146 countries and 135 currencies. We help our customers become more efficient, more secure and more successful.
