Global Service Desk Engineer | London
Are you ready to write your next chapter?
Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.
About the team
Our Tech and Security teams keep us moving each day, no matter where we are in the world. We are seeking a highly skilled and experienced Service Desk Engineer to be part of our dynamic team. The successful candidate will be a part of our global service desk operations team ensuring exceptional support and service delivery to our WorldPayer’s. This role requires extensive experience with Face-To-Face customer interactions, Ticket Management within ServiceNow.
What you’ll own
Service Delivery:
Ensuring timely and effective resolution of incidents and service requests.
Customer engagement over all channel types; phone, chat, walk-up, requests, etc.
Monitor service desk metrics and KPIs, identifying areas for improvement and implementing corrective actions.
Ensure compliance with ITIL best practices and company policies.
ServiceNow (SNOW) Consumption: Manage and maintain Worldpay’s interactions, incidents, and requests within the ServiceNow system.
Ensure adherence to documentation standards of work, SLA’s, and other relevant activities within the system.
Provide training and support to service desk staff on ServiceNow functionalities, standards, and changes.
Customer Engagement: Build and maintain strong relationships with key stakeholders and clients; especially the assigned primary location(s) / region(s).
Ensure high levels of customer satisfaction through effective communication and problem-solving.
Where you’ll own it You’ll own it in the London office. Please note that this is an office first position. What you bring Proven experience in a service desk role, preferably in a global or multi-site environment.
Experience with ServiceNow, with a focus in Service Operations Workspace consumption. Experience with other ITSM solutions is acceptable but SNOW is preferred.
Strong knowledge of ITIL framework and best practices.
Excellent leadership, communication, and interpersonal skills.
Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
Worldpay perks - what we’ll bring for you We know it’s bigger than just your career. It’s your life, and your world. That’s why we offer global benefits and programs to support you at every stage. Here’s a taste of what you can expect. A competitive salary and benefits.
Time to support charities and give back to your community.
Parental leave policy.
Global recognition platform.
Virgin Pulse access.
Global employee assistance program.
Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career. We can’t wait to hear from you.
#J-18808-Ljbffr
Customer engagement over all channel types; phone, chat, walk-up, requests, etc.
Monitor service desk metrics and KPIs, identifying areas for improvement and implementing corrective actions.
Ensure compliance with ITIL best practices and company policies.
ServiceNow (SNOW) Consumption: Manage and maintain Worldpay’s interactions, incidents, and requests within the ServiceNow system.
Ensure adherence to documentation standards of work, SLA’s, and other relevant activities within the system.
Provide training and support to service desk staff on ServiceNow functionalities, standards, and changes.
Customer Engagement: Build and maintain strong relationships with key stakeholders and clients; especially the assigned primary location(s) / region(s).
Ensure high levels of customer satisfaction through effective communication and problem-solving.
Where you’ll own it You’ll own it in the London office. Please note that this is an office first position. What you bring Proven experience in a service desk role, preferably in a global or multi-site environment.
Experience with ServiceNow, with a focus in Service Operations Workspace consumption. Experience with other ITSM solutions is acceptable but SNOW is preferred.
Strong knowledge of ITIL framework and best practices.
Excellent leadership, communication, and interpersonal skills.
Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
Worldpay perks - what we’ll bring for you We know it’s bigger than just your career. It’s your life, and your world. That’s why we offer global benefits and programs to support you at every stage. Here’s a taste of what you can expect. A competitive salary and benefits.
Time to support charities and give back to your community.
Parental leave policy.
Global recognition platform.
Virgin Pulse access.
Global employee assistance program.
Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career. We can’t wait to hear from you.
#J-18808-Ljbffr
Industry:
Financial Services
Specialties:
Technology, Payment Systems, Alternative Payments, Risk Management
Employees:
5,001-10,000
Annual Revenue:
$4.9b
Founded:
1993
Address:
The Walbrook Buildind, London, GB, EC4N 8AE
Worldpay is an industry leading payments technology and solutions company with unique capabilities to power omni-commerce across the globe. Our processing solutions allow businesses of all sizes to take, make and manage payments in-person and online from anywhere in the world. Annually, we process over 40 billion transactions across 146 countries and 135 currencies. We help our customers become more efficient, more secure and more successful.
