Global Spa Optimisation Manager **internal only**
Application Deadline:
2 January 2025 Department:
Spa Support Employment Type:
Permanent - Full Time Location:
London/Liverpool/Poole Hybrid Compensation:
£40,000 - £50,000 / year
Description
Diversity matters We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future. We see you, we celebrate you, we want you! Who we are You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good. The Living Wage Foundation’s statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone. Job Overview: Are you a highly organised, driven, natural leader with a passion for the spa industry? Do you possess a proven track record of optimising spa operations, thriving in fast-paced environments, and displaying exceptional leadership and communication skills? As the
Global Spa Optimisation Manager , you will be entrusted with the pivotal role of spearheading the efficient and successful operations of Lush Spas across the globe. Your primary responsibilities will include devising and executing performance strategies, ensuring uniformity and excellence in all spa locations, and driving ongoing enhancements in key performance indicators. Additionally, you will oversee the management of the regional support team. Collaborative efforts with your retail counterpart are essential to ensure that all operational and performance strategies are fully supported by the retail team. For this role, the successful candidate can be based at either Liverpool Spa, Beak Street, or Poole, with a hybrid working arrangement. This means you'll ideally commute to your designated work location 2-3 days per week. Please note:
We may close this vacancy early if we receive an overwhelming response or our business requirements change.
Key Responsibilities
Operational strategy & implementation: Implementing direction and vision from Spa Lead across all spas globally to provide alignment of customer experience. Develop and implement global operational strategies and standard operating procedures (SOPs) to ensure consistency and efficiency across all Lush Spas. Identify opportunities for improvement and implement solutions to enhance productivity, customer experience, and profitability. Stay abreast of industry trends and best practices, adapting and evolving operational strategies to maintain a competitive edge. Manage the spa support team budget which sits in Limited. Performance management & analysis: Monitor key performance indicators (KPIs) across all spa locations, analysing data to identify trends, areas of strength, and areas for improvement. Develop and implement performance improvement plans in collaboration with regional spa teams. Conduct regular business reviews with regional spa managers to assess performance, provide feedback, and ensure alignment with global objectives. Training & development: Develop and deliver comprehensive training programs for spa teams worldwide, covering areas such as customer service, sales techniques, product knowledge, and operational procedures. Create and maintain training materials and resources to support ongoing learning and development. Collaborate with regional spa teams to identify training needs and ensure effective implementation of training initiatives. Host regular training sessions for retail staff on spa services to ensure they are knowledgeable and skilled in providing exceptional customer experiences. Compliance & standards: Ensure all spa locations adhere to Lush's high standards of operation, including hygiene, safety, and brand compliance, as well as local compliance. Develop and implement audit processes to monitor compliance and identify areas for improvement. Stay informed about relevant regulations and legislation impacting spa operations, ensuring compliance across all markets. Communication & collaboration: Foster strong communication and collaboration with regional spa teams, providing guidance, support, and sharing best practices. Act as a central point of contact for operational queries and issues, providing timely and effective solutions. Collaborate with other departments, such as product development, marketing, retail and digital, to ensure alignment and support for spa initiatives. Be a key support for the spa role to ensure operational experience is the best it can be across all markets.
Skills, Knowledge and Expertise
Extensive experience in spa operations management, with a proven track record of success in a multi-site or global environment. Strong leadership and communication skills, with the ability to inspire and motivate teams across different cultures and time zones. Exceptional organisational and analytical skills, with a data-driven approach to problem-solving and decision-making. A deep understanding of spa industry best practices and trends. A passion for Lush products, values, and customer service. Excellent written and verbal communication skills. Ability to travel internationally as required.
Benefits
25 days holiday plus bank holidays *6 months’ full pay for parental leave (primary caregiver) *Enhanced paternity leave Bonus scheme Day off for weekday birthdays Holiday purchase scheme 50% discount on Lush products and spa treatments Cycle to work scheme Discounted rail and bus season tickets Employee assistance programme *Financial childcare support on return to work We’re 10% Employee Owned - all colleagues play a role in protecting our ethics, our independence, contributing ideas for the future and share in the rewards of success when the company is doing well. Support groups, film nights, yoga, meditation sessions and much more
#J-18808-Ljbffr
Application Deadline:
2 January 2025 Department:
Spa Support Employment Type:
Permanent - Full Time Location:
London/Liverpool/Poole Hybrid Compensation:
£40,000 - £50,000 / year
Description
Diversity matters We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future. We see you, we celebrate you, we want you! Who we are You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good. The Living Wage Foundation’s statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone. Job Overview: Are you a highly organised, driven, natural leader with a passion for the spa industry? Do you possess a proven track record of optimising spa operations, thriving in fast-paced environments, and displaying exceptional leadership and communication skills? As the
Global Spa Optimisation Manager , you will be entrusted with the pivotal role of spearheading the efficient and successful operations of Lush Spas across the globe. Your primary responsibilities will include devising and executing performance strategies, ensuring uniformity and excellence in all spa locations, and driving ongoing enhancements in key performance indicators. Additionally, you will oversee the management of the regional support team. Collaborative efforts with your retail counterpart are essential to ensure that all operational and performance strategies are fully supported by the retail team. For this role, the successful candidate can be based at either Liverpool Spa, Beak Street, or Poole, with a hybrid working arrangement. This means you'll ideally commute to your designated work location 2-3 days per week. Please note:
We may close this vacancy early if we receive an overwhelming response or our business requirements change.
Key Responsibilities
Operational strategy & implementation: Implementing direction and vision from Spa Lead across all spas globally to provide alignment of customer experience. Develop and implement global operational strategies and standard operating procedures (SOPs) to ensure consistency and efficiency across all Lush Spas. Identify opportunities for improvement and implement solutions to enhance productivity, customer experience, and profitability. Stay abreast of industry trends and best practices, adapting and evolving operational strategies to maintain a competitive edge. Manage the spa support team budget which sits in Limited. Performance management & analysis: Monitor key performance indicators (KPIs) across all spa locations, analysing data to identify trends, areas of strength, and areas for improvement. Develop and implement performance improvement plans in collaboration with regional spa teams. Conduct regular business reviews with regional spa managers to assess performance, provide feedback, and ensure alignment with global objectives. Training & development: Develop and deliver comprehensive training programs for spa teams worldwide, covering areas such as customer service, sales techniques, product knowledge, and operational procedures. Create and maintain training materials and resources to support ongoing learning and development. Collaborate with regional spa teams to identify training needs and ensure effective implementation of training initiatives. Host regular training sessions for retail staff on spa services to ensure they are knowledgeable and skilled in providing exceptional customer experiences. Compliance & standards: Ensure all spa locations adhere to Lush's high standards of operation, including hygiene, safety, and brand compliance, as well as local compliance. Develop and implement audit processes to monitor compliance and identify areas for improvement. Stay informed about relevant regulations and legislation impacting spa operations, ensuring compliance across all markets. Communication & collaboration: Foster strong communication and collaboration with regional spa teams, providing guidance, support, and sharing best practices. Act as a central point of contact for operational queries and issues, providing timely and effective solutions. Collaborate with other departments, such as product development, marketing, retail and digital, to ensure alignment and support for spa initiatives. Be a key support for the spa role to ensure operational experience is the best it can be across all markets.
Skills, Knowledge and Expertise
Extensive experience in spa operations management, with a proven track record of success in a multi-site or global environment. Strong leadership and communication skills, with the ability to inspire and motivate teams across different cultures and time zones. Exceptional organisational and analytical skills, with a data-driven approach to problem-solving and decision-making. A deep understanding of spa industry best practices and trends. A passion for Lush products, values, and customer service. Excellent written and verbal communication skills. Ability to travel internationally as required.
Benefits
25 days holiday plus bank holidays *6 months’ full pay for parental leave (primary caregiver) *Enhanced paternity leave Bonus scheme Day off for weekday birthdays Holiday purchase scheme 50% discount on Lush products and spa treatments Cycle to work scheme Discounted rail and bus season tickets Employee assistance programme *Financial childcare support on return to work We’re 10% Employee Owned - all colleagues play a role in protecting our ethics, our independence, contributing ideas for the future and share in the rewards of success when the company is doing well. Support groups, film nights, yoga, meditation sessions and much more
#J-18808-Ljbffr
