Job Description
Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities!
We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK's first Borough of Sanctuary, for our work in championing the rights of refugees and migrants.
Introduction
Are you a detail-oriented and proactive professional with a flair for exceptional administrative support? Do you thrive in a dynamic environment where managing multiple priorities with accuracy and efficiency is key? Can you collaborate seamlessly with colleagues and external partners, all while handling sensitive information with discretion? If this resonates with you, we want to hear from you! At Lewisham Council, our commitment to transparency and high standards is unwavering. Guided by our core values-ambitious, inclusive, collaborative, accountable, and trustworthy-we strive for excellence in all we do. We are looking for a Governance & Complaints Support Officer to join our Strategy & Improvement Service. In this role, you will:
Deliver Excellence:
Provide comprehensive administrative support and ensure smooth handling of governance and complaints processes. Impact Operations:
Play a key role in managing and coordinating FOI requests, complaints, and enquiries to enhance operational efficiency. What's in it for you?
Excellent training and development opportunities, plus a range of benefits including: Generous holiday allowance Local Government Pension scheme Flexible working and family friendly policies Season ticket and bicycle loans A range of staff discounts including local subsidised gym memberships Supportive staff networks What we are looking for:
Meticulous & Proactive:
The ideal candidate will excel in organisational skills and will approach tasks with a proactive mindset, effortlessly juggling multiple responsibilities. Exceptional Communicator:
The successful candidate will demonstrate strong communication skills and a positive attitude, enabling effective interactions with both internal teams and external partners. Calm Under Pressure:
The ideal candidate will thrive in a fast-paced, confidential setting, maintaining clarity and composure even under pressure. Committed to Growth:
The successful candidate will be dedicated to continuous improvement, consistently seeking to enhance practices to meet service demands and statutory guidelines. Flexible Team Player:
The ideal candidate's ability to adapt, prioritise changing workloads, and use initiative will make them an invaluable team member, supporting diverse business processes. Location
The job is primarily based in Laurence House, but we operate a hybrid approach where you will be required to work both in the office and from home on a regular basis. The recruitment process is anonymous and we don't accept CV's. Applicant handbook - please read the guidance in this handbook when applying. It is essential that you complete the application fully and that your supporting statement covers how you meet each of the person specification criteria listed. For an informal discussion about this job, please contact Tiszara Norman 020 8314 3050 or Jummy Majekodunmi 020 8314 8103. Please click
here
to view the Job Description and Person Specification Salary
£34,770 - £35,862 per annum (SC6) N.B: All appointments will be offered at the minimum spinal column point (SCP) for the grade of the role. The only exception to this will be when matching current salary (up to the maximum of the scale), which is subject to evidential proof. Diversity
Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at www.gov.uk/access-to-work/apply. The Council has a dedicated employment support service, Lewisham Works, which offers Lewisham residents guidance in relation to applying for jobs. If you want to join Lewisham Works, please email JobsAndSkills@lewisham.gov.uk and an advisor will be in touch. The Council reserves the right to close adverts early if there is a large response. Let's stay connected, follow us on social media:
LinkedIn Facebook Twitter Instagram
#J-18808-Ljbffr
Are you a detail-oriented and proactive professional with a flair for exceptional administrative support? Do you thrive in a dynamic environment where managing multiple priorities with accuracy and efficiency is key? Can you collaborate seamlessly with colleagues and external partners, all while handling sensitive information with discretion? If this resonates with you, we want to hear from you! At Lewisham Council, our commitment to transparency and high standards is unwavering. Guided by our core values-ambitious, inclusive, collaborative, accountable, and trustworthy-we strive for excellence in all we do. We are looking for a Governance & Complaints Support Officer to join our Strategy & Improvement Service. In this role, you will:
Deliver Excellence:
Provide comprehensive administrative support and ensure smooth handling of governance and complaints processes. Impact Operations:
Play a key role in managing and coordinating FOI requests, complaints, and enquiries to enhance operational efficiency. What's in it for you?
Excellent training and development opportunities, plus a range of benefits including: Generous holiday allowance Local Government Pension scheme Flexible working and family friendly policies Season ticket and bicycle loans A range of staff discounts including local subsidised gym memberships Supportive staff networks What we are looking for:
Meticulous & Proactive:
The ideal candidate will excel in organisational skills and will approach tasks with a proactive mindset, effortlessly juggling multiple responsibilities. Exceptional Communicator:
The successful candidate will demonstrate strong communication skills and a positive attitude, enabling effective interactions with both internal teams and external partners. Calm Under Pressure:
The ideal candidate will thrive in a fast-paced, confidential setting, maintaining clarity and composure even under pressure. Committed to Growth:
The successful candidate will be dedicated to continuous improvement, consistently seeking to enhance practices to meet service demands and statutory guidelines. Flexible Team Player:
The ideal candidate's ability to adapt, prioritise changing workloads, and use initiative will make them an invaluable team member, supporting diverse business processes. Location
The job is primarily based in Laurence House, but we operate a hybrid approach where you will be required to work both in the office and from home on a regular basis. The recruitment process is anonymous and we don't accept CV's. Applicant handbook - please read the guidance in this handbook when applying. It is essential that you complete the application fully and that your supporting statement covers how you meet each of the person specification criteria listed. For an informal discussion about this job, please contact Tiszara Norman 020 8314 3050 or Jummy Majekodunmi 020 8314 8103. Please click
here
to view the Job Description and Person Specification Salary
£34,770 - £35,862 per annum (SC6) N.B: All appointments will be offered at the minimum spinal column point (SCP) for the grade of the role. The only exception to this will be when matching current salary (up to the maximum of the scale), which is subject to evidential proof. Diversity
Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at www.gov.uk/access-to-work/apply. The Council has a dedicated employment support service, Lewisham Works, which offers Lewisham residents guidance in relation to applying for jobs. If you want to join Lewisham Works, please email JobsAndSkills@lewisham.gov.uk and an advisor will be in touch. The Council reserves the right to close adverts early if there is a large response. Let's stay connected, follow us on social media:
LinkedIn Facebook Twitter Instagram
#J-18808-Ljbffr
