At Orchard Medical Centre we are looking to recruit a receptionist/administrator to join our friendly supportive reception and administration team, which will be a mix of morning and afternoon shifts. You will play a vital role in the smooth running of our practice, be the first point of contact and provide excellent customer service to our patients. If you have a caring nature, are a motivated team player and have an ability to work under pressure we would like to hear from you.
Main duties of the job
Greet patients and visitors to the practice. Book in, amend and cancel patient appointments in line with practice appointment procedures ensuring optimum efficiency of the appointment system. Be able to cover all reception positions as necessary. Action all practice emails. Ensure reception and waiting areas are kept neat and tidy. Answer incoming telephone calls, ensuring calls are documented and redirected accordingly. Undertake administration tasks as allocated by Manager. To have a thorough knowledge of all practice procedures. Action repeat prescriptions in an efficient manner, following the practice procedures. Action patient queries via the practice website. Action electronic letters from the hospitals and other agencies. Scanning of all patient letters. Contact patients with results etc via text, letter and telephone. Action any e-referrals as deemed necessary by a Doctor/Nurse. Registrations of new patients computer data entry and medical records. Ensure correspondence, reports, results etc. are filed electronically in correct patient record. Maintaining confidentiality at all times. About us
Orchard Medical Centre is a friendly practice situated in the heart of Boothstown with a growing patient population of over 3400 patients. We are a dedicated team of 2 GP Partners and a skilled administration and management team who provide essential support to ensure patients can receive the treatment they need and provide healthcare to our community. We are part of the Walkden & Little Hulton PCN and work collaboratively with other practices. We are committed to training and developing and offer a supportive and stimulating environment where you can gain valuable experience and enhance skills. We focus on our staff and how we develop our team who are skilled, innovative, like a challenge and who are willing to go the extra mile for patients. If you're looking for a friendly and rewarding workplace, we are continually developing as an organisation and now is a great and exciting time to join our team. Job responsibilities
Job Title:
Receptionist & Administrator Responsible to:
Practice Manager Job purpose:
To provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others. To act as the first point of contact for patients contacting the Practice and to portray the Practice in the highest possible professional basis. To ensure that enquiries from patients are efficiently and courteously handled to the mutual satisfaction of the partners and patients. Job summary:
Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Person Specification
Experience
Experience of working in a public facing role. Experience of using EMIS Web. Experience in reception/admin role. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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Greet patients and visitors to the practice. Book in, amend and cancel patient appointments in line with practice appointment procedures ensuring optimum efficiency of the appointment system. Be able to cover all reception positions as necessary. Action all practice emails. Ensure reception and waiting areas are kept neat and tidy. Answer incoming telephone calls, ensuring calls are documented and redirected accordingly. Undertake administration tasks as allocated by Manager. To have a thorough knowledge of all practice procedures. Action repeat prescriptions in an efficient manner, following the practice procedures. Action patient queries via the practice website. Action electronic letters from the hospitals and other agencies. Scanning of all patient letters. Contact patients with results etc via text, letter and telephone. Action any e-referrals as deemed necessary by a Doctor/Nurse. Registrations of new patients computer data entry and medical records. Ensure correspondence, reports, results etc. are filed electronically in correct patient record. Maintaining confidentiality at all times. About us
Orchard Medical Centre is a friendly practice situated in the heart of Boothstown with a growing patient population of over 3400 patients. We are a dedicated team of 2 GP Partners and a skilled administration and management team who provide essential support to ensure patients can receive the treatment they need and provide healthcare to our community. We are part of the Walkden & Little Hulton PCN and work collaboratively with other practices. We are committed to training and developing and offer a supportive and stimulating environment where you can gain valuable experience and enhance skills. We focus on our staff and how we develop our team who are skilled, innovative, like a challenge and who are willing to go the extra mile for patients. If you're looking for a friendly and rewarding workplace, we are continually developing as an organisation and now is a great and exciting time to join our team. Job responsibilities
Job Title:
Receptionist & Administrator Responsible to:
Practice Manager Job purpose:
To provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others. To act as the first point of contact for patients contacting the Practice and to portray the Practice in the highest possible professional basis. To ensure that enquiries from patients are efficiently and courteously handled to the mutual satisfaction of the partners and patients. Job summary:
Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Person Specification
Experience
Experience of working in a public facing role. Experience of using EMIS Web. Experience in reception/admin role. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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