Graduate IT Support Analyst
Looking for a recent graduate (2023/2024) with a BSc 2:1 / First in computer-related subjects. Will also consider BEng (Hons) in Computing. We have a fantastic opportunity for a junior IT Support Analyst (Recent UK University graduate with a degree in Computer Science / Computing / similar) with at least 6 months + 1st line IT Support experience and previous administration of Microsoft Active Directory, Azure, M365 & Office 365 as well as experience in supporting Windows 10 & Windows 11 OS. Essential Functions of the Job:
Provide 1st level support for all desktop end-user issues and advanced troubleshooting across all relevant IT verticals (end user hardware, mobility, desktop applications, printing/scanning, network fundamentals, updates, and patching, etc.) Deploy equipment such as computers, laptops, printers, mobile phones and the associated technology behind such devices (OS imaging, application installation, Mobile Device Management, security hardening, etc.) Provide users with mailboxes, licenses and permissions on both on-premises Active Directory/Azure AD, as well as Office 365 and 8x8 unified comms solution. Maintain accurate documentation and designs of system configurations, architecture, and network/operating procedures. Develop and maintain processes around systems management, security, hardware, and software inventory; physical maintenance of systems as required. Perform routine daily/monthly/annual IT tasks i.e., system back-ups, validating security controls, review log management system, anti-virus checks etc. Action on/off boarding tasks in accordance with company policy and procedure. Maintain records of company hardware and software assets. Other Responsibilities:
Adhere to all relevant legislation, policy, procedure and best practice guidance. Prioritise and personalise response and support to Senior level (Exec/C-suite) staff when appropriate. Consistently provide the highest level of service to all IT stakeholders. Escalate any issues or concerns to senior staff within the team as and when necessary. Update knowledge of emerging and new technologies. Adapt to external and internal technological changes and implementations. Be alert to and communicate any technology software that may enable improved internal efficiencies, improvement to the end-user experience or drive general innovation and creative solutions. Perform other duties as may be assigned from time to time. Education or Qualifications:
ITIL Service Management/IT certification in service support, MCSA, Comp TIA. In lieu of education – equivalent combination of education and directly related experience. Experience Required:
6 months + 1st line IT Support experience. Previous administration of Microsoft Active Directory, Azure, M365 & Office 365. Experience in supporting Windows 10 & Windows 11 OS. Proven record of working in a fast-paced environment. Job Info:
Job Title:
Graduate IT Support Analyst Company:
CV-Library Location:
£22000 - £25000 Per annum Excellent Salary and Benefits Posted: Closes:
Jan 12th 2025 Sector:
IT Contract:
Permanent Hours:
Full Time
#J-18808-Ljbffr
Looking for a recent graduate (2023/2024) with a BSc 2:1 / First in computer-related subjects. Will also consider BEng (Hons) in Computing. We have a fantastic opportunity for a junior IT Support Analyst (Recent UK University graduate with a degree in Computer Science / Computing / similar) with at least 6 months + 1st line IT Support experience and previous administration of Microsoft Active Directory, Azure, M365 & Office 365 as well as experience in supporting Windows 10 & Windows 11 OS. Essential Functions of the Job:
Provide 1st level support for all desktop end-user issues and advanced troubleshooting across all relevant IT verticals (end user hardware, mobility, desktop applications, printing/scanning, network fundamentals, updates, and patching, etc.) Deploy equipment such as computers, laptops, printers, mobile phones and the associated technology behind such devices (OS imaging, application installation, Mobile Device Management, security hardening, etc.) Provide users with mailboxes, licenses and permissions on both on-premises Active Directory/Azure AD, as well as Office 365 and 8x8 unified comms solution. Maintain accurate documentation and designs of system configurations, architecture, and network/operating procedures. Develop and maintain processes around systems management, security, hardware, and software inventory; physical maintenance of systems as required. Perform routine daily/monthly/annual IT tasks i.e., system back-ups, validating security controls, review log management system, anti-virus checks etc. Action on/off boarding tasks in accordance with company policy and procedure. Maintain records of company hardware and software assets. Other Responsibilities:
Adhere to all relevant legislation, policy, procedure and best practice guidance. Prioritise and personalise response and support to Senior level (Exec/C-suite) staff when appropriate. Consistently provide the highest level of service to all IT stakeholders. Escalate any issues or concerns to senior staff within the team as and when necessary. Update knowledge of emerging and new technologies. Adapt to external and internal technological changes and implementations. Be alert to and communicate any technology software that may enable improved internal efficiencies, improvement to the end-user experience or drive general innovation and creative solutions. Perform other duties as may be assigned from time to time. Education or Qualifications:
ITIL Service Management/IT certification in service support, MCSA, Comp TIA. In lieu of education – equivalent combination of education and directly related experience. Experience Required:
6 months + 1st line IT Support experience. Previous administration of Microsoft Active Directory, Azure, M365 & Office 365. Experience in supporting Windows 10 & Windows 11 OS. Proven record of working in a fast-paced environment. Job Info:
Job Title:
Graduate IT Support Analyst Company:
CV-Library Location:
£22000 - £25000 Per annum Excellent Salary and Benefits Posted: Closes:
Jan 12th 2025 Sector:
IT Contract:
Permanent Hours:
Full Time
#J-18808-Ljbffr
