Graduate Engineer - Level 1 Engineer
Location: Bedford, MK42 (Onsite everyday)
Role offers: £25,000 + Benefits (including 10% performance-based bonus, private medical insurance, life assurance, pension contribution of 6% from the company, and 26 days holiday) + great career ladder and progression!
Are you a recent A-level or BTEC Engineering graduate? Are you excited to start your career in a role that offers development, training, and real progression? If so, this opportunity could be for you!
About Company:
Leading, international organization producing imaging Solutions. They are currently expanding their Healthcare division and looking for a new graduates to join them. Their extensive portfolio includes diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, in-vitro diagnostics, regenerative medicine, and life sciences.
They are passionate about innovation and excellence, constantly striving to improve healthcare outcomes around the world.
Role Overview:
As a Level 1 Engineer, you will be the first point of contact for customers, helping resolve technical issues over the phone or triaging more complex issues to Level 2 Engineers. You’ll play a vital role in ensuring our clients’ systems are up and running smoothly, while also gaining valuable hands-on experience with cutting-edge healthcare technology.
This is a perfect role for someone who is eager to learn, has great communication skills, and is looking to grow career as an Engineer.
Key Responsibilities:
- Serve as the first point of contact for customers seeking technical assistance via phone or email.
- Perform remote troubleshooting and assist customers with diagnostic techniques.
- Identify and provide the best solutions based on customer issues.
- Escalate unresolved issues to Level 2 Engineers.
- Track and manage case details and customer interactions in our service system.
- Coordinate with field engineers and manage their schedules.
- Ensure timely issuance of spare parts requests to support engineers.
- Maintain high levels of customer satisfaction through efficient and effective communication.
What We’re Looking For:
- Education: Recent A-Levels or BTEC in Electrical or Mechanical Engineering (or a related technical discipline).
- Customer Service: You enjoy helping people, are good on the phone, and thrive in solving problems.
- Communication Skills: Clear, professional, and articulate both verbally and in writing.
- Flexibility: Willing to work rotating weekly shifts (8-4, 9-5, 10-6).
- Adaptability: Able to learn new processes quickly, think creatively, and handle multiple tasks.
- License: You must have a valid UK driving license.
Why Join Us?
- Professional Growth: This role provides an opportunity to develop into a Level 2 Engineer, with ongoing learning, mentoring, and promotions within the organization.
- Great Benefits: Enjoy a competitive salary, a 10% performance-based bonus, private medical insurance, life assurance, and a 6% pension contribution from the company.
- Work-Life Balance: 26 days of holiday, plus opportunities to work in a dynamic and supportive environment.
