Grant Administrator and Advice Line Support

Responsibilities: Supporting the administration of one of the Scottish Farming Advice Service (SFAS) grant streams. Receiving applications, verifying eligibility, and managing communication with applicants throughout the process. This task includes establishing and maintaining grant folders on the network, creating and updating records on the CRM database, and managing correspondence. Full training and documentation of task processes will be provided. Working with colleagues to provide support to those who engage with Ricardo through our delivery of the English Farming Advice Service, Scottish Farm Advisory Service, and Defra's Future Farm Resilience Fund - both telephone and email support. Supporting the general administration of agriculture projects, which may involve organizing events (venue bookings and delegate administration), liaising with advisers, and chasing down paperwork from subcontractors or farmers. We offer flexible approaches to work, whether that is working from home, being in the office, or as a hybrid worker. We're happy to discuss flexible working arrangements. Wellbeing is at the core of our culture, allowing employees to flourish and achieve their full potential. Minimum Requirements: Previous administration experience. Excellent professional telephone and email communication skills; previous helpline/telephone experience will be an advantage, but is not essential as full training will be given. Strong organisational skills, with the ability to plan and prioritise a varied workload, balancing the needs of several projects. Proven ability to take ownership of tasks. Experience of using Customer Relationship Management databases (CRMs) is desired. Excellent working knowledge of the Microsoft Office suite of applications, particularly Word, Excel, and PowerPoint. Proven completer-finisher with the ability to plan and prioritise a range of tasks and work effectively unsupervised. Ability to build effective working relationships at all levels across the business. Flexible approach to working activities. Company Overview: Ricardo plc is a global strategic, environmental, and engineering consulting company. With over 100 years of engineering excellence and employing close to 3,000 employees in more than 20 countries, we provide exceptional levels of expertise in delivering leading-edge and innovative cross-sector sustainable products and solutions. Every day, we enable our customers to solve the most complex and dynamic challenges to help achieve a safe and sustainable world. Work Life Balance: We want you to know how much you are valued. Your remuneration and benefits package will reflect that. You will receive a range of benefits which include support for your physical and mental health. Our core benefits include 25 days' annual leave, plus 8 flexible bank holidays, a competitive company pension scheme, life assurance, and professional subscriptions reimbursement. We also offer a wide range of flexible benefits to suit your lifestyle. Diversity, Equality, and Inclusion Statement: We are an Equal Opportunity Employer, we believe in each person's potential, and we'll help you reach yours. We have an ambitious diversity, equality, and inclusion approach. We value diversity; recognising that a more diverse workforce creates a richer and more varied working environment. Diversity also drives innovation, allowing us to offer our clients the best consultancy service that we can. As part of our commitment to engage positively and pro-actively with all our employees and to ensure an inclusive culture, we are recognised as a 'disability confident' employer. Next Steps: Once you have submitted your application, a member of our Recruitment Team will be in touch. Please be aware that the timing can vary depending on the volume of applications that we receive for each role. In some cases, we may start to review applications prior to the closing date. Ricardo is a Disability confident employer; please advise the recruitment team if you require any adjustments to support you throughout the recruitment process.

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