Main area: Patient Experience and Voluntary Services
Grade: NHS AfC: Band 8b
Contract: Permanent
Hours: Full time - 37.5 hours per week
Job ref: 357-LN-1887-24
Employer: United Lincolnshire Teaching Hospitals NHS Trust
Employer type: NHS
Site: Lincoln County Hospital
Town: Lincoln
Salary: £62,215 - £72,293 Per annum
Salary period: Yearly
Closing: 12/02/2025 23:59
Group Head of Patient Experience and Volunteer Services
NHS AfC: Band 8b
We recognise that outstanding care can only be delivered through our people. We want to attract people who can help us deliver our vision. We want in return to help people achieve what they wish in their careers in the NHS at ULTH. We are always keen to welcome highly skilled, committed and compassionate individuals to our hospitals – people who put patients at the heart of everything they do and are ready to help us achieve our vision. Our values guide everything we do. They are: Patient-centred:
Putting patients at the heart of everything we do, listening and responding to their needs and wishes. Safety:
Following ULTH and professional guidelines. Speaking up to make sure patients and staff are safe from harm. Excellence:
Striving to be the best that we can be. Innovating and learning from others. Compassion:
Caring for patients and their loved ones in ways we would want for our friends and family. Respect:
Behaving and using language that demonstrates respect and courtesy to others. Zero tolerance to bullying, inequality, prejudice and discrimination. If you believe in them too, then you are ready to join the ULTH team. We’ve taken great pride in building working environments where staff always feel valued, cared for and part of a team. Without doubt this is a challenging yet very rewarding job that is at the centre of health and care in Lincolnshire - making a positive difference to our patients. Job overview
THIS POST WILL NOT COMMENCE UNTIL MAY 2025 Lincolnshire Community and Hospitals Group are looking to appoint to this key post which will lead and manage the Patient Experience and Voluntary Services Team across ULTH and LCHS. Ideally, the post holder should have extensive experience in a similar field with a clear insight and commitment to improving the experience of our patients. The post holder will be responsible for the development and delivery of Group-wide strategies related to the experience of care; be the strategic lead for learning from experience ensuring that experience data is used to make tangible improvements in service delivery and quality of care, identifying new and innovative approaches to analysing patient, carer, and operational data and information. Lead in achieving key performance targets in line with national and local agreements (e.g. FFT and patient surveys). Main duties of the job
To lead and manage the Patient experience and Voluntary services team. Responsible for the development and delivery of group-wide strategies related to the experience of care and services. Strategic lead for learning from experience; ensuring that experience data is used to make tangible improvements in service delivery and quality of care. Provide highly visible clinical leadership that facilitates operational services to understand their own quality and develop skills to recognise and respond to quality issues. Lead upon the improving carer experience, including developing a group-wide strategy and work plan to deliver improvements to support unpaid carers to access care and services. Source of expert advice and policy development to ensure that patient involvement is understood and delivered consistently throughout the organisation. Develop a group-wide Voluntary Service strategy ensuring that Volunteers are given the opportunity to support group-wide services to improve the delivery of patient care and improve patient experience. Person specification
Qualifications
Educated to Postgraduate (Masters) or significant equivalent experience. Current RN, registration with NMC and any other relevant post registration qualifications. Evidence of continuing professional development. Teaching qualification/experience and mentorship course. Previous Experience
Proven experience at senior nurse/midwifery level (Band 8a or above) in an acute setting. Current health policy and its impact on the management and development of acute and community health services. Experience of working within a patient experience field. Experience of managing a large team of staff. Extensive senior management experience within the NHS. Proven successful track record in supporting and sustaining transformational change within a complex organisation. Translating business strategy into operational delivery. Managing operating budgets and delivering financial surplus. Leading performance managing teams and individuals. Evidence of Particular Knowledge, skills and Aptitudes
Knowledge and understanding of the Patient Experience agenda across the NHS. Ability to quickly establish effective working relationships and develop strong team working. Well-developed interpersonal and facilitation skills. Highly effective presentation skills and the ability to present well-reasoned and structured arguments. Highly developed analytical skills. Ability to manage priorities to meet specific deadlines. Ability to hold direct and non-direct reports to account. Able to interpret local or national guidance/policies. Ability to evidence/demonstrate key values and behaviours in line with the Trust framework. Detailed knowledge of Clinical Quality and Safety methodologies. Detailed knowledge of Clinical and Corporate Governance frameworks, legislation and best practice. Highly developed leadership skills. Specific Requirements
Tenacity: demonstrates high levels of self-belief, drive, enthusiasm and stamina to achieve goals. Ability to motivate, inspire and provide innovative solutions. Ability to achieve consistently good results in an inclusive and collaborative manner. Ability to work effectively in a complex and changing environment. Ability to work under pressure to demanding timetables. ULTH recognises that everyone is different, and values the unique contribution that individual experiences, knowledge and skills make in delivering quality healthcare. We are committed to transforming our organisational culture by actively committing to implementing the Trust Single Equality Scheme, and other policies. Please note that we do not accept CVs. Due to the high volume of applications, ULTH reserves the right to close this advert prior to the closing date. No DBS fees to pay: Successful candidates will have DBS applications applied for & paid by ULTH where applicable. We welcome applications from the UK Armed Forces Community. Employer certification / accreditation badges
You must have appropriate UK professional registration. The postholder will have access to vulnerable people in the course of their normal duties, and as such, this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975. Name: Craig Ferris Job title: Group Director - Safeguarding & Patient Experience Email address: [emailprotected] Telephone number: 07557549001 For an informal discussion please contact either Craig Ferris or the current Post holder - Jennie Negus on 07920450527.
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NHS AfC: Band 8b
We recognise that outstanding care can only be delivered through our people. We want to attract people who can help us deliver our vision. We want in return to help people achieve what they wish in their careers in the NHS at ULTH. We are always keen to welcome highly skilled, committed and compassionate individuals to our hospitals – people who put patients at the heart of everything they do and are ready to help us achieve our vision. Our values guide everything we do. They are: Patient-centred:
Putting patients at the heart of everything we do, listening and responding to their needs and wishes. Safety:
Following ULTH and professional guidelines. Speaking up to make sure patients and staff are safe from harm. Excellence:
Striving to be the best that we can be. Innovating and learning from others. Compassion:
Caring for patients and their loved ones in ways we would want for our friends and family. Respect:
Behaving and using language that demonstrates respect and courtesy to others. Zero tolerance to bullying, inequality, prejudice and discrimination. If you believe in them too, then you are ready to join the ULTH team. We’ve taken great pride in building working environments where staff always feel valued, cared for and part of a team. Without doubt this is a challenging yet very rewarding job that is at the centre of health and care in Lincolnshire - making a positive difference to our patients. Job overview
THIS POST WILL NOT COMMENCE UNTIL MAY 2025 Lincolnshire Community and Hospitals Group are looking to appoint to this key post which will lead and manage the Patient Experience and Voluntary Services Team across ULTH and LCHS. Ideally, the post holder should have extensive experience in a similar field with a clear insight and commitment to improving the experience of our patients. The post holder will be responsible for the development and delivery of Group-wide strategies related to the experience of care; be the strategic lead for learning from experience ensuring that experience data is used to make tangible improvements in service delivery and quality of care, identifying new and innovative approaches to analysing patient, carer, and operational data and information. Lead in achieving key performance targets in line with national and local agreements (e.g. FFT and patient surveys). Main duties of the job
To lead and manage the Patient experience and Voluntary services team. Responsible for the development and delivery of group-wide strategies related to the experience of care and services. Strategic lead for learning from experience; ensuring that experience data is used to make tangible improvements in service delivery and quality of care. Provide highly visible clinical leadership that facilitates operational services to understand their own quality and develop skills to recognise and respond to quality issues. Lead upon the improving carer experience, including developing a group-wide strategy and work plan to deliver improvements to support unpaid carers to access care and services. Source of expert advice and policy development to ensure that patient involvement is understood and delivered consistently throughout the organisation. Develop a group-wide Voluntary Service strategy ensuring that Volunteers are given the opportunity to support group-wide services to improve the delivery of patient care and improve patient experience. Person specification
Qualifications
Educated to Postgraduate (Masters) or significant equivalent experience. Current RN, registration with NMC and any other relevant post registration qualifications. Evidence of continuing professional development. Teaching qualification/experience and mentorship course. Previous Experience
Proven experience at senior nurse/midwifery level (Band 8a or above) in an acute setting. Current health policy and its impact on the management and development of acute and community health services. Experience of working within a patient experience field. Experience of managing a large team of staff. Extensive senior management experience within the NHS. Proven successful track record in supporting and sustaining transformational change within a complex organisation. Translating business strategy into operational delivery. Managing operating budgets and delivering financial surplus. Leading performance managing teams and individuals. Evidence of Particular Knowledge, skills and Aptitudes
Knowledge and understanding of the Patient Experience agenda across the NHS. Ability to quickly establish effective working relationships and develop strong team working. Well-developed interpersonal and facilitation skills. Highly effective presentation skills and the ability to present well-reasoned and structured arguments. Highly developed analytical skills. Ability to manage priorities to meet specific deadlines. Ability to hold direct and non-direct reports to account. Able to interpret local or national guidance/policies. Ability to evidence/demonstrate key values and behaviours in line with the Trust framework. Detailed knowledge of Clinical Quality and Safety methodologies. Detailed knowledge of Clinical and Corporate Governance frameworks, legislation and best practice. Highly developed leadership skills. Specific Requirements
Tenacity: demonstrates high levels of self-belief, drive, enthusiasm and stamina to achieve goals. Ability to motivate, inspire and provide innovative solutions. Ability to achieve consistently good results in an inclusive and collaborative manner. Ability to work effectively in a complex and changing environment. Ability to work under pressure to demanding timetables. ULTH recognises that everyone is different, and values the unique contribution that individual experiences, knowledge and skills make in delivering quality healthcare. We are committed to transforming our organisational culture by actively committing to implementing the Trust Single Equality Scheme, and other policies. Please note that we do not accept CVs. Due to the high volume of applications, ULTH reserves the right to close this advert prior to the closing date. No DBS fees to pay: Successful candidates will have DBS applications applied for & paid by ULTH where applicable. We welcome applications from the UK Armed Forces Community. Employer certification / accreditation badges
You must have appropriate UK professional registration. The postholder will have access to vulnerable people in the course of their normal duties, and as such, this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975. Name: Craig Ferris Job title: Group Director - Safeguarding & Patient Experience Email address: [emailprotected] Telephone number: 07557549001 For an informal discussion please contact either Craig Ferris or the current Post holder - Jennie Negus on 07920450527.
#J-18808-Ljbffr
