Total package up to £72’000 with pensions.
Hands-on management and coordination role encompassing all aspects of multi-site practice across a
region of 5 sites. The role involves motivating and managing staff, optimising efficiency and financial
performance whilst ensuring the practice achieves its long-term strategic objectives in a safe and effective
working environment. Through innovative ways of working, the Regional Operations Manager will lead the
team in promoting Confidentiality, Health and Safety, Equality and Diversity, Quality, Communication,
Collaborative Working, Service Delivery, Learning and Development and ensure the practice complies
with CQC regulations.
The following are the core responsibilities of the Regional Operations Manager. There may be on
occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload
and staffing levels.
Job Description:
• Overseeing the day-to-day operations of the regional practices, ensuring staff achieve their
primary responsibilities – including planners, rotas, patient access, sickness/absence back up
plans, oversight of clinical systems - workflow, tasks, meds, bloods etc.
• Operational management of all clinical and administrative staff
• Direct line management of operational staff across the region
• Managing the recruitment, retention and development of staff
• Developing, implementing and embedding an effective staff appraisal process
• Maintaining an effective overview of HR legislation with our outsourced HR advice service
• Managing the financial elements of the practice, including petty cash, etc. seeking to maximise
income and reduce expenditure
• Maintaining an effective liaison with the accountant and prepare the monthly payroll
• Coordinating and leading the compilation of practice reports and the practice development plan
(PDP)
• Support Louise to deliver QOF targets.
• Managing the procurement of practice equipment, supplies and services
• Adopting a strategic approach to the management of all patient services matters
• Developing, implementing and embedding an effective communication strategy (internal and
external)
• Ensuring the practice maintains compliance with its NHS contractual obligations – also enhanced
service obligations
• Supporting the management of the Patient Participation Group
• Supporting the management of all complaints
• The management of the premises, including health and safety aspects such as risk assessments
and mandatory training
• Ensuring all staff have the appropriate level of training to enable them to carry out their individual
roles and responsibilities effectively.
• Be able to claim for our services, liaise with PCN to claim for our enhanced services. Set up,
monitor and deliver our enhanced services.
• Louise our clinical manager will deal with nurses and immunisation, QOF, monthly payroll and help with searches and
clinical indicators.
