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Job no:
554402 Work type:
Full time Site:
Redditch Categories:
Retail Operations Support Location:
Worcestershire, National Salary:
Up to £49,000pa plus aligned Company Benefits Business Area:
Halfords Support Centre
JOB PURPOSE Responsibility for operational delivery of keeping our colleagues, customers, sites, stock and cash safe and secure. Working with the Group Head of Profit Protection and other key stakeholders (Operations, people team, H&S, internal suppliers and external agencies) to deliver the strategic company people and asset protection plan. The role provides support to the business by focusing on the prevention and management of serious incidents within our stores and garages. Working with external agencies, especially Police and business crime partnerships – reducing incidents in Halfords and stock losses by targeting and reducing organised crime in our estate. JOB CONTEXT Profit Protection is an independent, objective function which operates with the mission of adding value and reducing loss and minimising risk to our colleagues from violence and intimidation incidents. The Group Security Incident Manager deals with serious incidents across Halfords Group and is pivotal in supporting our strategy to reduce incidents and help protect our colleagues from violence and intimidation. The role will drive collaboration across our Profit Protection, H&S, people team and various Support Centre functions and field teams as required to raise awareness and prevent incidents, whilst also identifying any best practices or prevention methods to reduce the risk of occurrence. A significant element of the role will be collaboration with other retailers, external law enforcement agencies (especially Police forces and business crime agencies) and security partners. Develop relationships with our external networks which Halfords are members of – e.g. Pegasus. This will help ensure that Halfords benefits from the external support available, which will provide a deterrent for thieves and anti-social behaviour in our stores. Working with Halfords PR and external PR agencies to promote Halfords anti-theft and colleague protection programmes. KEY RESPONSIBILITIES Key responsibilities for this role include: Serious incident identification and response - identify incidents quickly (via our company reporting systems) and prioritise response to support colleague welfare. Incident resolution and coordination - lead incident resolution, either by troubleshooting directly or coordinating with relevant teams. Communication - keep store/garage colleagues, management, and other stakeholders informed about the status of ongoing incidents. Root cause analysis - use incident data and analysis to understand root causes of incidents to reduce/remove future instances. Review of CCTV and Body worn video footage to follow up and understand incident cases. Documentation and reporting - maintain incident database, including causes, actions taken, and resolutions. Follow up to serious incidents – in person where appropriate. Training and preparedness - support training of colleagues on incident reporting protocols and response procedures. Continuous Improvement - analyse incident trends to identify areas for improvement and engage regularly with all available external agencies to ensure Halfords has the latest and most up-to-date best practices and law enforcement support – for all our colleagues' benefit. Key stakeholders Internal relationships Profit Protection Team People Team Health & Safety Retail & Garage Operations Audit Committee / Main Board (high level cases) External relationships Police forces and Business Crime Partnerships Security Partners and Vendors Law Enforcement Agencies Other external Retail Crime Agencies This role is field-based with overnight stays as required, with occasional visits to the Support Centre in Redditch, Worcestershire. Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
#J-18808-Ljbffr
Job no:
554402 Work type:
Full time Site:
Redditch Categories:
Retail Operations Support Location:
Worcestershire, National Salary:
Up to £49,000pa plus aligned Company Benefits Business Area:
Halfords Support Centre
JOB PURPOSE Responsibility for operational delivery of keeping our colleagues, customers, sites, stock and cash safe and secure. Working with the Group Head of Profit Protection and other key stakeholders (Operations, people team, H&S, internal suppliers and external agencies) to deliver the strategic company people and asset protection plan. The role provides support to the business by focusing on the prevention and management of serious incidents within our stores and garages. Working with external agencies, especially Police and business crime partnerships – reducing incidents in Halfords and stock losses by targeting and reducing organised crime in our estate. JOB CONTEXT Profit Protection is an independent, objective function which operates with the mission of adding value and reducing loss and minimising risk to our colleagues from violence and intimidation incidents. The Group Security Incident Manager deals with serious incidents across Halfords Group and is pivotal in supporting our strategy to reduce incidents and help protect our colleagues from violence and intimidation. The role will drive collaboration across our Profit Protection, H&S, people team and various Support Centre functions and field teams as required to raise awareness and prevent incidents, whilst also identifying any best practices or prevention methods to reduce the risk of occurrence. A significant element of the role will be collaboration with other retailers, external law enforcement agencies (especially Police forces and business crime agencies) and security partners. Develop relationships with our external networks which Halfords are members of – e.g. Pegasus. This will help ensure that Halfords benefits from the external support available, which will provide a deterrent for thieves and anti-social behaviour in our stores. Working with Halfords PR and external PR agencies to promote Halfords anti-theft and colleague protection programmes. KEY RESPONSIBILITIES Key responsibilities for this role include: Serious incident identification and response - identify incidents quickly (via our company reporting systems) and prioritise response to support colleague welfare. Incident resolution and coordination - lead incident resolution, either by troubleshooting directly or coordinating with relevant teams. Communication - keep store/garage colleagues, management, and other stakeholders informed about the status of ongoing incidents. Root cause analysis - use incident data and analysis to understand root causes of incidents to reduce/remove future instances. Review of CCTV and Body worn video footage to follow up and understand incident cases. Documentation and reporting - maintain incident database, including causes, actions taken, and resolutions. Follow up to serious incidents – in person where appropriate. Training and preparedness - support training of colleagues on incident reporting protocols and response procedures. Continuous Improvement - analyse incident trends to identify areas for improvement and engage regularly with all available external agencies to ensure Halfords has the latest and most up-to-date best practices and law enforcement support – for all our colleagues' benefit. Key stakeholders Internal relationships Profit Protection Team People Team Health & Safety Retail & Garage Operations Audit Committee / Main Board (high level cases) External relationships Police forces and Business Crime Partnerships Security Partners and Vendors Law Enforcement Agencies Other external Retail Crime Agencies This role is field-based with overnight stays as required, with occasional visits to the Support Centre in Redditch, Worcestershire. Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
#J-18808-Ljbffr
Industry:
Retail
Employees:
10,001+
Founded:
1892
Address:
Icknield Street Drive, Washford West, Redditch, Worcestershire, GB, B98 0DE
We are Halfords. And we think journeys are important. Every single one of them. Long ones, short ones, adventurous ones, everyday ones. For 130 years, we’ve been making journeys better with our unrivalled expertise, services and an unbeatable range of motoring and cycling products. - We have over 12,000 people wowing our customers with product knowledge and services. - You’re never further than 20 minutes away from one of our 393 stores in the UK and Republic of Ireland. - 2000 technicians service and repair over 1 million vehicles annually, keeping them on the road. - We have over 600 garages with the latest equipment to MOT, repair and service your car to dealership quality at more affordable garage prices. So, we’re here to get you ready. Ready for anything life throws at you and for anything you decide to throw back. We don’t know what you’ll encounter, but there’s nothing on your journey that we can’t help you handle.
