Groups & Events Administrator
Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland. We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together, we can do amazing things. We are seeking a reliable and enthusiastic person to become part of our Events Team at the exclusive
Europa Hotel
. Under the inspiring leadership of our Senior Events Manager, Lyndsey Monaghan, you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality. The successful candidate can expect to work mainly office hours Monday- Friday (35 hours excluding breaks). The rate of pay for this full-time position is £22,858.00 per annum. We offer a range of benefits including free staff meals, employee discounts, 29 days holiday plus your birthday and opportunities for career progression and development. For further details about our employee benefits click
here
. The company reserves the right to apply enhanced short-listing criteria. To find out more about Hastings Hotels and what our company offers please visit
https://www.hastingshotels.com/careers.html . Hastings Hotels is an Equal Opportunities Employer. About the role
To assist with the smooth running of the Events department for the greatest enjoyment of the guests and maximum profit contribution to the hotel. Work closely with the Group reservation team ensuring bookings are accurate. Update database with clients' correct personal details and ensure all billing information is accurate. Communicate travel details to other team members, providing clear and timely information. Assist visitor groups with their special requests such as dietary restrictions, mobility needs, etc. Liaise closely with tour guides and travel agents regarding planning and scheduling of visitor groups. Prepare and issue invoices for group bookings. Monitor and manage reviews across multiple online platforms such as Tripadvisor, Google Reviews, and Booking.com. Respond to all reviews in a timely and professional manner, ensuring you liaise with the relevant departmental teams. Acknowledge positive reviews and resolve issues arising from negative reviews in a constructive and solution-oriented approach. Identify trends and recurring themes in customer feedback to provide insights to the management team for service improvements. Assist the events team with administrative tasks, such as preparing quotes and generating leads when needed. About You
You will be detail-oriented, have a positive and proactive approach to problem-solving as well as the ability to work independently and as part of a team. About the company
Our vision is to be recognised as a prestigious, family company providing the finest in Irish hospitality with style and excellence. Required Criteria
Right to Work in the United Kingdom. Must have a professional appearance. Excellent communication skills (written and verbal). Must be educated to GCSE level or equivalent with grades A-C in English, Maths & IT. Must have excellent organisation and computer skills. Desired Criteria
Third level qualification in Hospitality Management. Experience of using Opera Reservations. Reservations/Front Office experience gained within the Hospitality Industry. Skills you'll need
Supervision. Task Planning. Team Management. Hospitality. Exceptional Customer Service Skills.
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Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland. We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together, we can do amazing things. We are seeking a reliable and enthusiastic person to become part of our Events Team at the exclusive
Europa Hotel
. Under the inspiring leadership of our Senior Events Manager, Lyndsey Monaghan, you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality. The successful candidate can expect to work mainly office hours Monday- Friday (35 hours excluding breaks). The rate of pay for this full-time position is £22,858.00 per annum. We offer a range of benefits including free staff meals, employee discounts, 29 days holiday plus your birthday and opportunities for career progression and development. For further details about our employee benefits click
here
. The company reserves the right to apply enhanced short-listing criteria. To find out more about Hastings Hotels and what our company offers please visit
https://www.hastingshotels.com/careers.html . Hastings Hotels is an Equal Opportunities Employer. About the role
To assist with the smooth running of the Events department for the greatest enjoyment of the guests and maximum profit contribution to the hotel. Work closely with the Group reservation team ensuring bookings are accurate. Update database with clients' correct personal details and ensure all billing information is accurate. Communicate travel details to other team members, providing clear and timely information. Assist visitor groups with their special requests such as dietary restrictions, mobility needs, etc. Liaise closely with tour guides and travel agents regarding planning and scheduling of visitor groups. Prepare and issue invoices for group bookings. Monitor and manage reviews across multiple online platforms such as Tripadvisor, Google Reviews, and Booking.com. Respond to all reviews in a timely and professional manner, ensuring you liaise with the relevant departmental teams. Acknowledge positive reviews and resolve issues arising from negative reviews in a constructive and solution-oriented approach. Identify trends and recurring themes in customer feedback to provide insights to the management team for service improvements. Assist the events team with administrative tasks, such as preparing quotes and generating leads when needed. About You
You will be detail-oriented, have a positive and proactive approach to problem-solving as well as the ability to work independently and as part of a team. About the company
Our vision is to be recognised as a prestigious, family company providing the finest in Irish hospitality with style and excellence. Required Criteria
Right to Work in the United Kingdom. Must have a professional appearance. Excellent communication skills (written and verbal). Must be educated to GCSE level or equivalent with grades A-C in English, Maths & IT. Must have excellent organisation and computer skills. Desired Criteria
Third level qualification in Hospitality Management. Experience of using Opera Reservations. Reservations/Front Office experience gained within the Hospitality Industry. Skills you'll need
Supervision. Task Planning. Team Management. Hospitality. Exceptional Customer Service Skills.
#J-18808-Ljbffr
