This is a full-time on-site role for a Reservations Supervisor at Globetrotters Travel & Tours. The Reservations Supervisor will be responsible for managing day-to-day reservations, ensuring customer satisfaction, providing training to staff, and maintaining effective communication with clients and team members.
Qualifications
Reservations and Customer Service skills Communication and Customer Satisfaction skills Experience in training and mentoring staff Excellent organizational and problem-solving skills Ability to work in a fast-paced environment Previous experience in the travel industry is a plus Proficiency in a second language is beneficial Responsibilities
Ensuring a smooth confirmation of booking from go-ahead stage to the deadline, ensuring that a high standard of service is provided at all times. Handling each group from booking stage to confirmation to Sales/Operation team. Booking hotels within the required budgets. Mentoring team based overseas to deliver with the set deadline.
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Reservations and Customer Service skills Communication and Customer Satisfaction skills Experience in training and mentoring staff Excellent organizational and problem-solving skills Ability to work in a fast-paced environment Previous experience in the travel industry is a plus Proficiency in a second language is beneficial Responsibilities
Ensuring a smooth confirmation of booking from go-ahead stage to the deadline, ensuring that a high standard of service is provided at all times. Handling each group from booking stage to confirmation to Sales/Operation team. Booking hotels within the required budgets. Mentoring team based overseas to deliver with the set deadline.
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