We are currently seeking a Guest Experience Coordinator to join our London team. You will play a vital role in creating a welcoming and efficient workplace environment for our employees and visitors.
In this role, you will be responsible for ensuring that our workplace is well-maintained and functional, as well as providing excellent customer service to all guests. You will be the first point of contact for visitors and will be responsible for greeting and directing them to the appropriate areas. Additionally, you will assist with various administrative tasks and support the overall operations of the office.
The ideal candidate for this position is friendly, approachable, and detail-oriented. You should have excellent communication and organisational skills, as well as the ability to multitask and prioritise tasks.
Main Responsibilities
Provide a warm and efficient welcome to all colleagues Manage the visitor registration process Streamline the check-in procedures to enhance the overall visitor experience Answer, screen and forward incoming phone calls Provide accurate information in person and via phone/email relating to the office environment to stakeholders Ensure reception area is tidy Support meeting room bookings in both set-ups and technology Take ownership of Front of House calendars and meeting room bookings Minimum Requirements
Previous experience within a customer service environment Excellent communication skills Strong interpersonal skills and ability to interact with stakeholders at all levels Proficiency in Microsoft Office suite Good English language skills both written and spoken Macro is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfil all the criteria below, please apply as you may still be suitable for this role or another role within our organisation. Should you require any adjustments to assist during the application/hiring process then please do make us aware.
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Provide a warm and efficient welcome to all colleagues Manage the visitor registration process Streamline the check-in procedures to enhance the overall visitor experience Answer, screen and forward incoming phone calls Provide accurate information in person and via phone/email relating to the office environment to stakeholders Ensure reception area is tidy Support meeting room bookings in both set-ups and technology Take ownership of Front of House calendars and meeting room bookings Minimum Requirements
Previous experience within a customer service environment Excellent communication skills Strong interpersonal skills and ability to interact with stakeholders at all levels Proficiency in Microsoft Office suite Good English language skills both written and spoken Macro is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfil all the criteria below, please apply as you may still be suitable for this role or another role within our organisation. Should you require any adjustments to assist during the application/hiring process then please do make us aware.
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