Guest Experience Executive – Nights

Guest Experience Executive - Nights This role is a fundamental position that offers high levels of service to our guests, visitors, and residents overnight. Focusing on the arrival and departure experiences and the guest experience throughout their stay, we aim to ensure that all people feel like they belong and can have the ultimate experience, with service from a personalised and attentive dedicated team. An exceptional opportunity to join our high-profile flagship hotel in London. Market-leading remuneration, service charge, and attractive benefits. Join our award-winning group, working alongside a highly experienced team. Key Accountabilities Strives to continuously improve guest experiences at night and to live and breathe the Peninsula Service Principles. Seeks out improvements for better service standards and anticipates guest needs. Takes responsibility for night operational challenges within the Guest Experience Team, including service recovery, continuous coverage, and efficient service delivery. Coordinates with the Rooms Controller, Housekeeping, and Engineering to ensure all rooms are ready to be occupied and are maintained in excellent condition; ensures VIP rooms are ready for guest arrival and all respective amenities are set up accordingly. Establishes close guest contact and handles discounts and credits in accordance with policy and procedures. General Requirements Experience and knowledge of hotel operations through a similar position, ideally with a proven track record of management experience within a luxury hotel. High proficiency in relevant computer software applications, especially Microsoft Office, with exceptional knowledge of front office auditing and accounting procedures. Passion and appreciation for quality luxury hotel service with exceptional communication skills. Excellent time management and organization, highly adaptable, and naturally positive. Flexibility and capability of working under pressure. This position requires the fulfilment of night shift duties based on the operational needs of the business. The ability and willingness to work during these hours is a necessary condition of employment. We are delighted to receive your CV and will liaise with suitable candidates directly.

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