Guest Relations Manager

Why Join The Vineyard? Our hotel is a spectacular 5 red star hotel and spa, renowned for its impeccable service, 3 AA Rosette restaurant, luxury bubble spa and award-winning 30,000 bottle wine cellar. As a premier wine destination, and a foodie one too, we offer a relaxed, informal and contemporary experience with a team that have individual personalities that shine through. You will meet great people, have fun at work, develop new friendships, learn new skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes: 29 days holiday Training and development from day one Employee events and celebrations Inhouse company interactive employee communication APP Entry to our state-of-the-art gym and pools Healthy meals to enjoy while you're working. Access to an external Employee Assistance Programme Financial Wellbeing App Wagestream, allowing you the flexibility to get paid earlier than your normal monthly pay date. £200 referral bonus when your friends or family join the team. Following your first successful 3 months, you’ll also receive: Access to our discounts and wellbeing platform “Treat Yourself Here”, unlocking savings and experiences for you and your family. Involvement in our employee of the quarter and annual recognition schemes Long service recognition Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two 50% discount in our restaurants Cycle to Work Scheme Discounted room rates for employees, friends, and family Spa treatments and product discounts Critical Illness & Life Assurance cover Starting your Journey: As a Guest Relations Manager you will be responsible for ensuring the team delivers an effective and enjoyable experience to all guests. You will assist in leading the reception team to deliver high levels of quality and act as the main point of contact for all hotel emergencies. Your responsibilities will include: Be present in lobby and reception during peak times and support your team Promote selling culture amongst the FO team, review results daily Lead reception team in the absence of the Reception Manager and deliver exceptional arrival and departure experience, complete regular quality checks Monitor and maintain safe and secure working environment for all hotel colleagues and guests, resolve and report any issues Act on all guest feedback, positive and negative. Respond to Guest reviews and update guest profiles accordingly. Ensure all pre- and post stay communication is sent to applicable guests Maintain correct records & communications so they can be tracked effectively Act as a role model for your team Support the F&B team during peak times by hosting and supporting banqueting when required. Liase and support with Housekeeping management on daily basis to ensure outstanding guest experience Plan and communicate VIP arrivals to hotel team Walk about of the property and picking up on details which require attention as well as Health & Safety matters which need action. As a Guest Relations Manager, you will have excellent attention to detail in order to provide consistent standards. This is a vital role in the function of the hotel and ultimately the service provided to our guests before, during and after their stay. You will love chatting to our guests offering help and assistance, you will be a great at multi-tasker, you will be efficient at solving guest enquiries and you will always have a smile for our teams and guests. We want you to be yourself here, bringing your infectious personality which helps makes Apex who we are. On your first day you will begin a structured 12 week learning journey, giving you the skills, knowledge, and confidence to be a great Guest Relations Manager. With this in mind, we are looking for a Guest Relations Manager who: Can deliver excellent standards Uses initiative Is self-aware and able to evaluate their own work Has a customer service attitude Has the ability to multi-task and provides excellent attention to detail Holds a genuine desire to provide a Warmer Welcome to our guests Already have hotel front office experience or have worked at a supervisory or management level. We encourage you to bring your true self to work - we recruit for attitude and train for skill. We’ll provide great training and development opportunities, allowing you to flourish in a fun and fulfilling career, reaching your dreams and aspirations. So, whatever your vibe, our family can never be too big, there’s a place here for you. We have one ask - that you bring your personality, ideas, and spark. We’re an innovative, thriving business and we want you to be part of our exciting journey. If you are interested, click apply. We look forward to hearing from you. INDVY

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