Guest Service Associate- Front Office

·
Full time
Location: Luton
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Job offered by: Accor Hotels
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Category:
Company Description Join

us at Accor,

where

life pulses

with

passion! As a pioneering company in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo. By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet. Hospitality

is

a

work

of

heart ,

Join

us and

become

a

Heartist .

Job Description Guest Service Associate - Front Office First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. Employee benefit card offering discounted rates at Accor worldwide. Learning programs through our Academies. Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21. What you will be doing: Greet, check-in, respond to requests and settle accounts while providing exceptional service. Take initiative to add a personalized experience. Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling.

Qualifications Your experience and skills include: Service focused personality is essential.

Additional Information Experience is an asset. Prior experience working with Opera or a related system. Fluency in English; additional languages are a plus. Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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