Guest Service Manager

Guest Service Manager focuses on leading your team by example, keeping them involved and motivated.

What the role involves

• Leading your team by example, keeping them involved and motivated.
• Help them feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you with questions.
• Contribute to our success as a business, by making sure the right rates are being used, managing overbooking levels and working with the team to make sure we have a full and happy.
• Make sure everything is running smoothly and looking sharp, being our guests and teams main contact person and manager on duty, working with the team to find solutions to any hick.
• Individuals. You’re looking for a place where you can be you.
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.

Confirmed role details

• 29 days holiday (including bank holidays), pension and life insurance.
• Food on us during your shift.

Additional role context

• Become part of a team that’s very passionate about creating great hospitality experiences.
• Hox Hero and Nifty Fifty, our rewards for going the extra mile and living our values.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.