Guest Services Agent
The Emory
A fantastic opportunity has arisen for a passionate and motivated
Guest Services Agent
to join the opening
Guest Services
team at The Emory. The Maybourne is proud to introduce a new architectural landmark to London. The final project designed by the late Lord Richard Rogers, The Emory will be an exclusive, world-class hub of art and culture which marks the addition of a modern masterpiece to the group's global luxury estate. Situated on Knightsbridge and overlooking Hyde Park, The Emory will present 60 extraordinary suites set over 8 floors and a spectacular penthouse occupying the entire 9th floor. As a
Guest Services Agent,
you will be providing the most welcoming and accommodating service to all guests. You will communicate in a professional and friendly way with all relevant departments. Main responsibilities of the role include but are not limited to: Perform check-in and check-out in accordance with The Emory standards. Aid and assist guests throughout their stay in a friendly and professional manner, passing any complaints to the Guest Services Supervisor. Check the arriving reports and highlight any special requests then email the lists to all the relevant departments. Promote guest awareness of hotel facilities. Assure that all direct bills are complete and accompanied by backup. Answer all guest queries in the utmost professional and friendly manner. Contribute to maintaining an excellent level of service in conjunction with the minimum requirement of the LQA and Forbes standards at all times. Successful candidates for the
Guest Services Agent
opportunity will demonstrate genuine dedication to The Emory and show a commitment to consistent quality in our product and service. We anticipate applicants will have previous experience within Reception or Guest Relations and will have worked in a similar role within a luxury hotel environment. This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast-paced and high-performing hotel team renowned for their approach and delivery of unparalleled service. Eligibility: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
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Guest Services Agent
to join the opening
Guest Services
team at The Emory. The Maybourne is proud to introduce a new architectural landmark to London. The final project designed by the late Lord Richard Rogers, The Emory will be an exclusive, world-class hub of art and culture which marks the addition of a modern masterpiece to the group's global luxury estate. Situated on Knightsbridge and overlooking Hyde Park, The Emory will present 60 extraordinary suites set over 8 floors and a spectacular penthouse occupying the entire 9th floor. As a
Guest Services Agent,
you will be providing the most welcoming and accommodating service to all guests. You will communicate in a professional and friendly way with all relevant departments. Main responsibilities of the role include but are not limited to: Perform check-in and check-out in accordance with The Emory standards. Aid and assist guests throughout their stay in a friendly and professional manner, passing any complaints to the Guest Services Supervisor. Check the arriving reports and highlight any special requests then email the lists to all the relevant departments. Promote guest awareness of hotel facilities. Assure that all direct bills are complete and accompanied by backup. Answer all guest queries in the utmost professional and friendly manner. Contribute to maintaining an excellent level of service in conjunction with the minimum requirement of the LQA and Forbes standards at all times. Successful candidates for the
Guest Services Agent
opportunity will demonstrate genuine dedication to The Emory and show a commitment to consistent quality in our product and service. We anticipate applicants will have previous experience within Reception or Guest Relations and will have worked in a similar role within a luxury hotel environment. This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast-paced and high-performing hotel team renowned for their approach and delivery of unparalleled service. Eligibility: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
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