Guest Services Manager - Luxury 5* Hotel in Berkshire
Location:
Berkshire
Salary:
Up to A£38,000 + Benefits
We have an exciting opportunity for a Guest Services Manager to join an exceptional Front Office team in a luxury 5* hotel set in the beautiful English countryside of Berkshire.
As the Guest Services Manager, it will be your responsibility to oversee and lead the Guest Relations team on a daily/nightly basis. You will oversee and be responsible for the customer management and day-to-day operations of the hotel.
Responsibilities
Ensure the smooth running of the guest services team on a daily basis. Welcome all guests to the hotel in conjunction to hotel and brand standards. Monitor guest experience feedback and resolve any client disputes and complaints. Assist with enquiries both on email and on the phone. Anticipate guests' needs and requests in an intuitive manner, ensuring a seamless service is delivered.
Requirements
Previous experience in Guest Relations / Front Office. You will be an engaging people-focused manager with the ability to lead and inspire your teams and build strong connections. Clear verbal/written communication proficiency. Flexible and adaptable approach with a can-do attitude. Ability to drive sales and cross-sell.
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Location:
Berkshire
Salary:
Up to A£38,000 + Benefits
We have an exciting opportunity for a Guest Services Manager to join an exceptional Front Office team in a luxury 5* hotel set in the beautiful English countryside of Berkshire.
As the Guest Services Manager, it will be your responsibility to oversee and lead the Guest Relations team on a daily/nightly basis. You will oversee and be responsible for the customer management and day-to-day operations of the hotel.
Responsibilities
Ensure the smooth running of the guest services team on a daily basis. Welcome all guests to the hotel in conjunction to hotel and brand standards. Monitor guest experience feedback and resolve any client disputes and complaints. Assist with enquiries both on email and on the phone. Anticipate guests' needs and requests in an intuitive manner, ensuring a seamless service is delivered.
Requirements
Previous experience in Guest Relations / Front Office. You will be an engaging people-focused manager with the ability to lead and inspire your teams and build strong connections. Clear verbal/written communication proficiency. Flexible and adaptable approach with a can-do attitude. Ability to drive sales and cross-sell.
#J-18808-Ljbffr
