Halo Specialist

Halo Specialist focuses on ensure the platform aligns with t-tech's operational and service objectives.

What the role involves

• Ensure the platform aligns with T-Tech's operational and service objectives.
• Work closely with external Halo partners to deliver enhancements and new functionality.
• Ensure platform developments deliver measurable business value.
• Leading initiatives focused on automation, AI adoption, and intelligent workflows.
• Driving improvements that increase productivity and operational efficiency.
• Supporting the organisation's growth through scalable service management practices.

Skills and requirements

• Strong experience working with Halo PSA or a comparable ITSM platform.
• Proven experience delivering automation initiatives and workflow improvements.
• Understanding of AI-driven service management and modern service desk technologies.
• Experience within an MSP or IT services environment.

Confirmed role details

• Pension scheme after 3 months, with T-Tech matching contributions up to 4%.
• Life Assurance at 3x your salary to provide financial security for your family.
• 23 days’ holiday plus your birthday off.

Candidate fit

• patience, troubleshooting discipline, clear communication, and accurate ticket handling

Additional role context

• Implement solutions such as automated triage, intelligent ticket routing, and workflow optimisation.
• Manual first-line triage is significantly reduced through automation.