Head Concierge

If you're looking for a career with our Inclusive Collection, please click here to view job postings. About Park Hyatt London River Thames Park Hyatt London River Thames offers 203 spacious and comfortable rooms, including a mega-suite and presidential suite. With stunning city and river views, signature Charlie Whinney pieces, and a convenient location in the heart of London, the hotel is an ideal launchpad to explore the city, with nearby attractions including Big Ben, Buckingham Palace and Kings Road. The hotel boasts exquisite dining options, state-of-the-art events space and an indulgent spa with relaxation lounges, spa rooms and indoor pool. Duties and Responsibilities of the Head Concierge Role Oversee all aspects of the concierge department, including hiring, training, leading, and managing the team. Provide exceptional levels of service to our guests through your excellent interpersonal and communication skills. Forge connections and establish rapport with guests, adeptly discerning their preferences to offer tailored recommendations that enhance their experience. Maintain a comprehensive knowledge of local attractions, events, and services to facilitate guest enquiries and requests. Coordinate with other departments to ensure seamless guest experiences, including dining reservations, transportation arrangements, and special requests. Assist the Front Office team in managing guest arrivals, check-ins, and departures. Be an ambassador for Park Hyatt and Hyatt hotels, promoting our food & beverage outlets and services across our properties. About You Previous experience in a similar role within the luxury segment is essential. Excellent leadership, communication, interpersonal, and guest service skills are required. Strong knowledge of London and the best it has to offer in terms of shows, restaurants, attractions, and events is advantageous. Benefits of the Head Concierge Role 12 complimentary nights a year across Hyatt Hotels worldwide. Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start! Business attire laundered complimentary. Headspace membership and access to our Employee Assistance Programme. 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels. Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide. At Hyatt, ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation, and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company! Being part of Hyatt means always having space to be you. We are passionate about diversity, equity, and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care. Next Steps:

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Head Concierge

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