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A Little Bit About Us:
The Vindis Group is seeking to appoint a Head of Aftersales to join its team.
As one of approximately 700 team members, you will demonstrate the behaviours that the Vindis Group knows are integral to its continued success. We are passionate about our Company's heritage, its future, our loyal customers and our valued employees; and we believe in embracing the potential of our business in a positive and objective way. Our employees demonstrate, on a daily basis, the personal discipline and energy to uphold high standards in every area of our business.
Customer Obsession is core to our ethos and, as such, you will understand and be able to demonstrate how to truly embrace internal & external customer service excellence.
How we support our #Exceptional People:
All team members are provided with access to the following:
Drive Our Brand
- Enjoy our Employee Car Scheme with no deposit required after a qualifying period. Family First
- Benefit from our Enhanced Parental Statutory Leave. Celebrate You
- Take your birthday off with Paid Birthday Leave. Stay Healthy
- Our enhanced Sick Pay ensures you're taken care of when you need it most. Wellbeing At Your Fingertips
- Access to Help@Hand for quick and easy Online GP services. Peace Of Mind
- Enjoy a life Assurance policy at no cost. Exclusive Discounts
- Take advantage of employee discounts on parts, vehicle MOT's/Servicing, and vehicle purchases. Key Role Responsibilities: Leading your department in a clear manner, in line with the Vision, and building an accountable and progressive business unit. Effectively managing the resources at your disposal to achieve the required business objectives. Ensuring that your wider team has a clear understanding of the strategic direction of the department. Championing the effective and accurate usage, and compliance with, all systems and processes. Demonstrating your department's consistent adherence to the Vindis Group's Aftersales Experience. Having a clear approach to personal development and performance measurement across your department. Championing and maintaining a culture of customer service excellence. Prerequisites: Previous relevant experience required Previous motor industry experience preferable Good communication skills Customer facing experience preferable Good attention to detail Full UK driving licence required This is an exciting opportunity for an individual that is seeking career development in an innovative and dynamic organisation. We look forward to receiving your application and hope to be able to welcome you as a team member within the Vindis Group in the near future.
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- Enjoy our Employee Car Scheme with no deposit required after a qualifying period. Family First
- Benefit from our Enhanced Parental Statutory Leave. Celebrate You
- Take your birthday off with Paid Birthday Leave. Stay Healthy
- Our enhanced Sick Pay ensures you're taken care of when you need it most. Wellbeing At Your Fingertips
- Access to Help@Hand for quick and easy Online GP services. Peace Of Mind
- Enjoy a life Assurance policy at no cost. Exclusive Discounts
- Take advantage of employee discounts on parts, vehicle MOT's/Servicing, and vehicle purchases. Key Role Responsibilities: Leading your department in a clear manner, in line with the Vision, and building an accountable and progressive business unit. Effectively managing the resources at your disposal to achieve the required business objectives. Ensuring that your wider team has a clear understanding of the strategic direction of the department. Championing the effective and accurate usage, and compliance with, all systems and processes. Demonstrating your department's consistent adherence to the Vindis Group's Aftersales Experience. Having a clear approach to personal development and performance measurement across your department. Championing and maintaining a culture of customer service excellence. Prerequisites: Previous relevant experience required Previous motor industry experience preferable Good communication skills Customer facing experience preferable Good attention to detail Full UK driving licence required This is an exciting opportunity for an individual that is seeking career development in an innovative and dynamic organisation. We look forward to receiving your application and hope to be able to welcome you as a team member within the Vindis Group in the near future.
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