Head of Anti-Fraud Transformation - 12-month FTC
Location - Bexhill, London or Leicester - Hybrid
Welcome to Hastings Direct - From our Group HR Director Pam Angel.
We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture.
Role Overview:
This role will lead all Anti-fraud and Data transformation roadmap delivery for Hastings, developing an exciting roadmap of change which supports operations and commercial teams to deliver significant indemnity and operational savings and provide a market leading customer experience.
Partnering closely with the relevant business leaders, the role will hold accountability for the design, development and deployment of several projects and programmes to deliver the Anti-Fraud and Data strategy. You will also be empowered to prioritise change to best meet the business need and to that end will have direct leadership of transformation managers, process design resources and other resources as required to meet their goals.
Accountabilities
Partner with Commercial and Ops leads to determine and document vision and strategy. Create, communicate and align cross functional delivery roadmaps between teams - all technical and non-technical (process/ operational) change. Accountable for prioritisation, change delivery, outcomes and benefits cases across all Anti-fraud and Data programmes. Develop and support dedicated transformation managers owning their own projects/ programmes of work. Act as co-signatory for all digital & other technical designs and prioritisation decisions. Develop automation and decisioning via straight through process design of journeys which deliver the right outcomes. Working closely with the claims digital team to align product roadmaps. Transition into a continuous test and learn state to optimise commercial and customer outcomes over the long term. Skills Knowledge & Experience
Solid experience as a digital & technology leader within claims or in an industry with transferrable skills. Strong experience leading transformation initiatives from early days to desired future state. Exceptional stakeholder management capability, and an ability to communicate concepts effectively at all levels of an organisation. Experience in working in a software development team. Experience of journey design end to end. What we offer
Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need.
Reward
Salary
- Attractive salary based on experience + car allowance.
Flexible Working
- We champion a flexible and hybrid working approach.
Competitive Bonus Scheme
- All colleagues are eligible for our annual 4Cs performance bonus.
Physical Wellbeing
- Hastings pays for you to receive private medical Insurance.
Financial Wellbeing
- We provide you with 4x your salary with our life assurance cover and income protection at no extra cost.
Mental Wellbeing programme
- A range of support to help you keep yourself well.
There's more!
- 27 days annual leave + bank holidays, with the option to buy or sell one of your contracted weeks.
Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.
#J-18808-Ljbffr
Location - Bexhill, London or Leicester - Hybrid
Welcome to Hastings Direct - From our Group HR Director Pam Angel.
We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture.
Role Overview:
This role will lead all Anti-fraud and Data transformation roadmap delivery for Hastings, developing an exciting roadmap of change which supports operations and commercial teams to deliver significant indemnity and operational savings and provide a market leading customer experience.
Partnering closely with the relevant business leaders, the role will hold accountability for the design, development and deployment of several projects and programmes to deliver the Anti-Fraud and Data strategy. You will also be empowered to prioritise change to best meet the business need and to that end will have direct leadership of transformation managers, process design resources and other resources as required to meet their goals.
Accountabilities
Partner with Commercial and Ops leads to determine and document vision and strategy. Create, communicate and align cross functional delivery roadmaps between teams - all technical and non-technical (process/ operational) change. Accountable for prioritisation, change delivery, outcomes and benefits cases across all Anti-fraud and Data programmes. Develop and support dedicated transformation managers owning their own projects/ programmes of work. Act as co-signatory for all digital & other technical designs and prioritisation decisions. Develop automation and decisioning via straight through process design of journeys which deliver the right outcomes. Working closely with the claims digital team to align product roadmaps. Transition into a continuous test and learn state to optimise commercial and customer outcomes over the long term. Skills Knowledge & Experience
Solid experience as a digital & technology leader within claims or in an industry with transferrable skills. Strong experience leading transformation initiatives from early days to desired future state. Exceptional stakeholder management capability, and an ability to communicate concepts effectively at all levels of an organisation. Experience in working in a software development team. Experience of journey design end to end. What we offer
Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need.
Reward
Salary
- Attractive salary based on experience + car allowance.
Flexible Working
- We champion a flexible and hybrid working approach.
Competitive Bonus Scheme
- All colleagues are eligible for our annual 4Cs performance bonus.
Physical Wellbeing
- Hastings pays for you to receive private medical Insurance.
Financial Wellbeing
- We provide you with 4x your salary with our life assurance cover and income protection at no extra cost.
Mental Wellbeing programme
- A range of support to help you keep yourself well.
There's more!
- 27 days annual leave + bank holidays, with the option to buy or sell one of your contracted weeks.
Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.
#J-18808-Ljbffr
