Head of Billings & Credit Control

My client is looking for a Head of Billings & Credit Control to join the team. Responsibilities: Reviewing and providing an assessment of the current processes in order to create a roadmap to move towards automation and overhaul the current manual processes. Work together with our transformation team to drive changes, implementations, and improvements. Managing a team of credit controllers and billing specialists. Being responsible for the end-to-end billing creation and cash collection process. Business partnering with division account managers to ensure timely billing and post-billed collections – manage all stakeholders' expectations during the billing and collection processes. Ensuring accurate and timely completion of the monthly billing processes – bringing the number of days to complete this process down to facilitate a quicker monthly close overall. Managing cash collections and feeding this into the short-term weekly cash flow. Develop policy and process documents in order for knowledge share to take place across the billing and credit control teams. Manage the customer ticketing service and reduce the number of tickets open at any given time. Be a key point of contact during the audit for billing and credit control support. Driving a culture of continuous improvement and best practice processes. Develop and implement a vision for the billing and credit control teams and track against KPIs that you identify. Qualifications: ACCA/CIMA or similar qualification. Have successfully managed a team previously through a significant period of change. A track record of strengthening and retaining a high performing team. Have experience developing and coaching a billing and credit control team, and ensuring the importance of communication between both teams is central to the success of the team. A strong background and previous experience of system migrations and implementations, as well as a track record of success in automating processes that were previously manual. Have excellent knowledge of collections and debt recovery strategies. Be able to demonstrate a downward movement in debt collection balances in previous roles. Have previous treasury management experience linked to predicting future billings, cash collection expectations and taking part in the cash flow forecasting process on a weekly basis.

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