Head of Client Management – London or Manchester

Hello, we’re TP24…

At TP24, our mission is to address some of the most pressing lending challenges faced by banks, insurers, and business owners. We are committed to paving the way for a brighter future in business lending by developing innovative products that resonate with our clients needs. This mission is underpinned by our team of experienced professionals, data insights, and cutting-edge technology.

We are currently seeking a highly motivated and results-driven Head of Client Management to join our dynamic team, based in either Manchester or London. In this pivotal role, you will lead our skilled team of Account Executives, driving our customer strategy. This position offers a unique opportunity to be at the forefront of innovation in the financial industry and contribute to our organization’s success, which is centred around delivering exceptional value to customers.

Having recently completed a significant funding round, we are excited to grow our team with individuals who share our passion for this mission.

What makes the TP24 team exceptional…

• Trust, Respect & Doing the Right Thing: We empower every team member, treating everyone with fairness and equality. Open communication is vital; we actively listen and provide honest, timely feedback.

• Win Together as One Team: We encourage collaboration and celebrate both team successes and individual contributions.

• Adaptable and Innovative: We listen to our customers and adapt to market changes while embracing technology to drive innovation.

• Honesty and Integrity: We take responsibility for our actions, communicate transparently, and uphold ethical standards.

• Enthusiastic and Driven: We pride ourselves on supporting our team, customers, and community, making decisions based on facts and experience.

As the Head of Client Management at TP24, you will:

• Provide effective leadership to the Account Executives, fostering a high-performing and collaborative environment.

• Identify industry trends and emerging opportunities to shape the client account management strategy.

• Develop strategies to enhance service delivery, manage portfolio risk, and achieve revenue targets.

• Optimize the client portfolio by identifying trends, risks, and growth opportunities.

• Support negotiations with existing clients, ensuring alignment with company goals.

• Lead the team responsible for managing the exit of clients no longer aligned with our strategy.

• Collaborate with business development teams to position our services competitively in the market.

• Oversee the activity pipeline, ensuring accurate tracking of leads and client interactions.

• Work with cross-functional teams—risk, marketing, legal, and accounts—to ensure seamless execution of business strategies.

What you bring to the table:

We value alignment over ticking every box. If you lack a university degree, have recently switched careers, or have gaps in your employment history, we still encourage you to apply.

• Minimum of 3 years of leadership experience in commercial lending.

• Proven ability to inspire teams and foster a culture of innovation and collaboration.

• Strong emotional intelligence to understand team and client needs.

• Track record of developing and implementing strategic customer management initiatives.

• Exceptional interpersonal skills with experience in establishing industry partnerships.

• Proven success in driving revenue growth through customer management strategies.

• Deep understanding of the commercial lending landscape and emerging trends.

• Strong collaboration skills across diverse teams.

• Excellent verbal and written communication skills.

• Adaptability in navigating a rapidly evolving industry.

More Than a Job:

• Flexible Working Arrangements: We trust you to manage your responsibilities, offering flexibility to help you achieve work-life balance.

• Build Connections: We host regular celebrations and social events to foster community among team members.

• Development Opportunities: As part of a growing team, you will have numerous opportunities to develop new skills and realize your potential.

What is the interview process like at TP24?

Our hiring process is tailored to the specific needs of each role, ensuring we find the right fit for both you and the organization. You can expect:

• Prompt communication and constructive feedback.

• A genuine effort to understand your needs, ensuring TP24 is the right fit for you.

• Engagement from individuals who respect your time and commitment.

Diversity is Key at TP24

We believe that diversity is essential to our success and one of our greatest strengths. We are committed to creating an inclusive environment and will not discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. At TP24, everyone is welcomed and valued.