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Head of Collections and Recoveries, Cheadle
Client:
Together Location:
Cheadle, United Kingdom Job Category:
Other EU work permit required:
Yes Job Reference:
99bf97799d10 Job Views:
9 Posted:
23.01.2025 Expiry Date:
09.03.2025 Job Description:
As a
Head of Collections and Recoveries , you will be reporting to the Group Operations Director leading a highly efficient and effective regulated and unregulated Customer Collections and Recoveries function. You will be embedding a culture of success that delivers for customers, colleagues, stakeholders, investors, regulators, and communities by implementing an appropriate range of strategies, plans, and operational levels that lead to sustained measurable success. As a
Head of Collections and Recoveries , you will be: Delivering against operational plans so that the business can reach its strategic objectives, creating a customer-centric culture and delivering good outcomes for customers. Managing across the Collections and Recoveries Operations function balanced scorecard demonstrating appropriate customer outcomes are delivered and financial, regulatory, and business targets are achieved within risk appetites. Ensuring adherence to Credit Risk management controls, frameworks, and parameters. Having functional responsibility to ensure that annual letter reviews for the Collections function are completed at appropriate intervals. Maintaining and fulfilling effective contact and forbearance strategies in line with agreed business requirements which supports customers and complies with regulatory requirements. Supporting and operationalising transformation and service modernisation initiatives. Combining the knowledge, experience, and expertise from the regulated and unregulated business to create an efficient operating model which delivers market-leading, and compliant outcomes for customers, colleagues, and stakeholders. Qualifications
Essential: Strong and relevant financial services industry knowledge; specifically within Collections and Recoveries. A proven track record of successful delivery against a balanced scorecard of operational targets in a fast-paced environment. Ability to operate at Board level, strong stakeholder management and the ability to matrix manage. Significant leadership experience. Experience of operating in a regulated environment and in delivering operational processes, Collections and Recoveries strategies with due governance and oversight. Experience of leading a high-performing front line customer operation. Additional Information
If you feel you have some of the skills mentioned above, but not all, please do still apply and we would be happy to have a further discussion with you in regards to your suitability for the role. Together embraces diversity and inclusion, and are proud to be an equal opportunity workplace. Not only do we welcome difference – we celebrate it, support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process. Please note that all successful applicants will undergo relevant employment reference, financial, and criminal record checks.
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Client:
Together Location:
Cheadle, United Kingdom Job Category:
Other EU work permit required:
Yes Job Reference:
99bf97799d10 Job Views:
9 Posted:
23.01.2025 Expiry Date:
09.03.2025 Job Description:
As a
Head of Collections and Recoveries , you will be reporting to the Group Operations Director leading a highly efficient and effective regulated and unregulated Customer Collections and Recoveries function. You will be embedding a culture of success that delivers for customers, colleagues, stakeholders, investors, regulators, and communities by implementing an appropriate range of strategies, plans, and operational levels that lead to sustained measurable success. As a
Head of Collections and Recoveries , you will be: Delivering against operational plans so that the business can reach its strategic objectives, creating a customer-centric culture and delivering good outcomes for customers. Managing across the Collections and Recoveries Operations function balanced scorecard demonstrating appropriate customer outcomes are delivered and financial, regulatory, and business targets are achieved within risk appetites. Ensuring adherence to Credit Risk management controls, frameworks, and parameters. Having functional responsibility to ensure that annual letter reviews for the Collections function are completed at appropriate intervals. Maintaining and fulfilling effective contact and forbearance strategies in line with agreed business requirements which supports customers and complies with regulatory requirements. Supporting and operationalising transformation and service modernisation initiatives. Combining the knowledge, experience, and expertise from the regulated and unregulated business to create an efficient operating model which delivers market-leading, and compliant outcomes for customers, colleagues, and stakeholders. Qualifications
Essential: Strong and relevant financial services industry knowledge; specifically within Collections and Recoveries. A proven track record of successful delivery against a balanced scorecard of operational targets in a fast-paced environment. Ability to operate at Board level, strong stakeholder management and the ability to matrix manage. Significant leadership experience. Experience of operating in a regulated environment and in delivering operational processes, Collections and Recoveries strategies with due governance and oversight. Experience of leading a high-performing front line customer operation. Additional Information
If you feel you have some of the skills mentioned above, but not all, please do still apply and we would be happy to have a further discussion with you in regards to your suitability for the role. Together embraces diversity and inclusion, and are proud to be an equal opportunity workplace. Not only do we welcome difference – we celebrate it, support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process. Please note that all successful applicants will undergo relevant employment reference, financial, and criminal record checks.
#J-18808-Ljbffr
