Head of Consumer Policy
Location:
London, GB Salary:
up to £90,473 dependent upon experience Contract Type:
Permanent, Full-time Security Level:
CTC The CAA is the UK’s aviation and aerospace regulator and recognised as a world leader in its field. Our activities are diverse: enabling the aviation industry to meet the highest safety standards; ensuring consumers have choice and are treated fairly when they fly; ensuring efficient use of airspace; working to reduce the environmental impact of aviation on local communities; and effectively managing aviation security risks. About the team you'll be part of The Consumer Protection team is responsible for delivering against the CAA’s key strategic focus area to protect consumers and the public, ensuring that the aviation sector puts consumers at the heart of what they do. This includes meeting legal obligations arising from consumer protection law, including passenger rights during flight delays and cancellations, and those related to access to air travel for disabled people. We are looking for individuals with a regulatory policy background and a strong belief in doing the right thing for consumers to join the team. The role We are looking for a Head of Consumer Policy to lead the development of policy within our team. You will establish and lead a portfolio of policy projects, working collaboratively with other teams across the CAA and a range of external stakeholders. You will oversee multi-disciplinary project teams, including lawyers and technical experts, and the role combines strong analytical skills with a broad understanding of consumer and competition issues in the aviation sector. Your key responsibilities Responsible for the delivery of a range of policy projects and programmes in areas that impact consumers across aviation. Provide direction on the analytical approaches and resources required to deliver successful outcomes. Influence thinking across the CAA by building strong relationships and bringing a balanced perspective. Build strong professional relationships with external stakeholders, including industry, Government, and consumer bodies. People management responsibilities, supporting colleagues' wellbeing, development, and career progression. Promote corporate initiatives that make a positive difference to how we work. Act as a role model, demonstrating the CAA’s values: Do The Right Thing; Never Stop Learning; Build Collaborative Relationships; and Respect Everyone. The skills, knowledge and experience you will need for success. Enthusiastic about consumer issues and the impact that the CAA can have in improving the consumer experience in aviation. Significant experience of working on consumer policy issues. Ability to manage and develop colleagues to help them reach their potential. Strong editorial skills to ensure that all documents are drafted clearly and accessibly. Experience of leading policy development, including setting direction and overseeing contributions from all team members. Excellent communication skills to convey arguments and analysis clearly and robustly. Ability to quickly build and maintain effective working relationships with a wide range of stakeholders. What can we offer you? This role offers the opportunity to make a real difference to air passengers' experience. We offer flexible working arrangements, free onsite gym at Gatwick, discounted gym membership for London, 28 days annual leave, additional 5 days leave purchase scheme, a generous pension scheme and much more. We embrace hybrid working and offer flexible working patterns. Additional information For many appointments within the CAA, these roles require access to operationally sensitive infrastructure and/or Nationally Protected information. For these roles, post holders must undergo National Security Vetting and achieve the appropriate level of clearance. The CAA values high ethical standards and personal integrity among employees. If invited for interview, you will be asked to complete a declaration of interest. Inclusive recruitment We are passionate about diversity and ensuring all are included at the CAA. We are an equal opportunity employer and actively encourage applications from candidates of all backgrounds. Our values Do The Right Thing, Never Stop Learning, Build Collaborative Relationships, Respect Everyone. Closing Date:
17th January 2025 Interview Date:
w/c 27th January 2025 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. No recruitment agencies please.
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Location:
London, GB Salary:
up to £90,473 dependent upon experience Contract Type:
Permanent, Full-time Security Level:
CTC The CAA is the UK’s aviation and aerospace regulator and recognised as a world leader in its field. Our activities are diverse: enabling the aviation industry to meet the highest safety standards; ensuring consumers have choice and are treated fairly when they fly; ensuring efficient use of airspace; working to reduce the environmental impact of aviation on local communities; and effectively managing aviation security risks. About the team you'll be part of The Consumer Protection team is responsible for delivering against the CAA’s key strategic focus area to protect consumers and the public, ensuring that the aviation sector puts consumers at the heart of what they do. This includes meeting legal obligations arising from consumer protection law, including passenger rights during flight delays and cancellations, and those related to access to air travel for disabled people. We are looking for individuals with a regulatory policy background and a strong belief in doing the right thing for consumers to join the team. The role We are looking for a Head of Consumer Policy to lead the development of policy within our team. You will establish and lead a portfolio of policy projects, working collaboratively with other teams across the CAA and a range of external stakeholders. You will oversee multi-disciplinary project teams, including lawyers and technical experts, and the role combines strong analytical skills with a broad understanding of consumer and competition issues in the aviation sector. Your key responsibilities Responsible for the delivery of a range of policy projects and programmes in areas that impact consumers across aviation. Provide direction on the analytical approaches and resources required to deliver successful outcomes. Influence thinking across the CAA by building strong relationships and bringing a balanced perspective. Build strong professional relationships with external stakeholders, including industry, Government, and consumer bodies. People management responsibilities, supporting colleagues' wellbeing, development, and career progression. Promote corporate initiatives that make a positive difference to how we work. Act as a role model, demonstrating the CAA’s values: Do The Right Thing; Never Stop Learning; Build Collaborative Relationships; and Respect Everyone. The skills, knowledge and experience you will need for success. Enthusiastic about consumer issues and the impact that the CAA can have in improving the consumer experience in aviation. Significant experience of working on consumer policy issues. Ability to manage and develop colleagues to help them reach their potential. Strong editorial skills to ensure that all documents are drafted clearly and accessibly. Experience of leading policy development, including setting direction and overseeing contributions from all team members. Excellent communication skills to convey arguments and analysis clearly and robustly. Ability to quickly build and maintain effective working relationships with a wide range of stakeholders. What can we offer you? This role offers the opportunity to make a real difference to air passengers' experience. We offer flexible working arrangements, free onsite gym at Gatwick, discounted gym membership for London, 28 days annual leave, additional 5 days leave purchase scheme, a generous pension scheme and much more. We embrace hybrid working and offer flexible working patterns. Additional information For many appointments within the CAA, these roles require access to operationally sensitive infrastructure and/or Nationally Protected information. For these roles, post holders must undergo National Security Vetting and achieve the appropriate level of clearance. The CAA values high ethical standards and personal integrity among employees. If invited for interview, you will be asked to complete a declaration of interest. Inclusive recruitment We are passionate about diversity and ensuring all are included at the CAA. We are an equal opportunity employer and actively encourage applications from candidates of all backgrounds. Our values Do The Right Thing, Never Stop Learning, Build Collaborative Relationships, Respect Everyone. Closing Date:
17th January 2025 Interview Date:
w/c 27th January 2025 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. No recruitment agencies please.
#J-18808-Ljbffr
