Leading Innovators:
Trustgreen is a leading Open Space Management Company delivering innovative and sustainable solutions for our clients and communities. Professional Team:
We support many of the top residential housebuilders to create and maintain expertly managed open spaces for the benefit of the local community and the wildlife they support. Customer Service Focused:
With an ever-growing portfolio of sites under our management, our customer service-led approach is what sets us apart. Vision for Improvement:
Our vision is to continually review, monitor, and improve the way we care for the open spaces we manage. Great Place to Work:
We pride ourselves on being a great place to work, valuing the individuals that make up our organisation. Our commitment has been recognised by Investors in People, who recently awarded us silver status. Fun and Engagement:
We take fun seriously! From charity events and competitions to our annual team away day, there’s always something happening at Trustgreen. The Role
The Head of Customer Experience will lead the development and implementation of strategies that enhance the overall customer journey. This role involves collaborating across departments to ensure that every touchpoint reflects our commitment to customer satisfaction. The Person
We are looking for a motivated, passionate, and committed individual who is driven to deliver excellence every day and doesn’t settle for “good enough.” You will possess a deep understanding of customer needs and behaviours with strong leadership skills to inspire and guide a team focused on delivering an exceptional level of service to our customers. Your previous experience may have been gained working for a major house builder or service provider but what is important is the willingness and ability to
do the right thing. 7+ years of experience in customer experience, customer service, or related roles, with at least 3 years in a leadership position. Proven track record of developing and implementing successful customer experience strategies. Strong analytical skills with the ability to interpret data and drive actionable insights. Excellent communication and interpersonal skills, with a passion for customer advocacy. Ability to work collaboratively across teams and influence stakeholders at all levels. Bachelor’s degree in business, Marketing, or a related field (desirable). Main Responsibilities
Develop and execute a comprehensive customer experience strategy aligned with business objectives. Analyse customer feedback and data to identify trends, pain points, and opportunities for improvement. Collaborate with and support all business functions to ensure a consistent and positive customer journey. Lead and mentor the customer experience team, fostering a culture of customer focus and excellence. Design and implement customer satisfaction metrics and KPIs to measure success. Drive initiatives to enhance customer engagement, retention, and loyalty. Stay informed about industry best practices and emerging trends in customer experience. Prepare and present performance reports to the leadership team. What Your Day Will Look Like:
Lead and mentor our team of customer service operatives to ensure the highest standards. Continuously monitor performance and quality of on-site operations to maintain exceptional standards. Deliver outstanding customer service for all clients, ensuring satisfaction across all touchpoints. Produce and maintain regular KPI reports, assessing performance, identifying opportunities for improvement, and implementing necessary changes. Collaborate with the leadership team to align operational goals with broader business objectives. Benefits:
Company Pension An additional day holiday for every year of service A day off for your Birthday Employee Assistance Programme The Opportunity
Be part of a company that values its team members and contributes positively to the community and environment. The benefits of being part of a small team extend well beyond the flexibility and variety you will get each day and the opportunity for you to reach your potential. If you’re ready to join a dynamic team and make a difference, we’d love to hear from you! Please hit apply now and upload your CV or send directly to recruitment@trustgreen.com.
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Trustgreen is a leading Open Space Management Company delivering innovative and sustainable solutions for our clients and communities. Professional Team:
We support many of the top residential housebuilders to create and maintain expertly managed open spaces for the benefit of the local community and the wildlife they support. Customer Service Focused:
With an ever-growing portfolio of sites under our management, our customer service-led approach is what sets us apart. Vision for Improvement:
Our vision is to continually review, monitor, and improve the way we care for the open spaces we manage. Great Place to Work:
We pride ourselves on being a great place to work, valuing the individuals that make up our organisation. Our commitment has been recognised by Investors in People, who recently awarded us silver status. Fun and Engagement:
We take fun seriously! From charity events and competitions to our annual team away day, there’s always something happening at Trustgreen. The Role
The Head of Customer Experience will lead the development and implementation of strategies that enhance the overall customer journey. This role involves collaborating across departments to ensure that every touchpoint reflects our commitment to customer satisfaction. The Person
We are looking for a motivated, passionate, and committed individual who is driven to deliver excellence every day and doesn’t settle for “good enough.” You will possess a deep understanding of customer needs and behaviours with strong leadership skills to inspire and guide a team focused on delivering an exceptional level of service to our customers. Your previous experience may have been gained working for a major house builder or service provider but what is important is the willingness and ability to
do the right thing. 7+ years of experience in customer experience, customer service, or related roles, with at least 3 years in a leadership position. Proven track record of developing and implementing successful customer experience strategies. Strong analytical skills with the ability to interpret data and drive actionable insights. Excellent communication and interpersonal skills, with a passion for customer advocacy. Ability to work collaboratively across teams and influence stakeholders at all levels. Bachelor’s degree in business, Marketing, or a related field (desirable). Main Responsibilities
Develop and execute a comprehensive customer experience strategy aligned with business objectives. Analyse customer feedback and data to identify trends, pain points, and opportunities for improvement. Collaborate with and support all business functions to ensure a consistent and positive customer journey. Lead and mentor the customer experience team, fostering a culture of customer focus and excellence. Design and implement customer satisfaction metrics and KPIs to measure success. Drive initiatives to enhance customer engagement, retention, and loyalty. Stay informed about industry best practices and emerging trends in customer experience. Prepare and present performance reports to the leadership team. What Your Day Will Look Like:
Lead and mentor our team of customer service operatives to ensure the highest standards. Continuously monitor performance and quality of on-site operations to maintain exceptional standards. Deliver outstanding customer service for all clients, ensuring satisfaction across all touchpoints. Produce and maintain regular KPI reports, assessing performance, identifying opportunities for improvement, and implementing necessary changes. Collaborate with the leadership team to align operational goals with broader business objectives. Benefits:
Company Pension An additional day holiday for every year of service A day off for your Birthday Employee Assistance Programme The Opportunity
Be part of a company that values its team members and contributes positively to the community and environment. The benefits of being part of a small team extend well beyond the flexibility and variety you will get each day and the opportunity for you to reach your potential. If you’re ready to join a dynamic team and make a difference, we’d love to hear from you! Please hit apply now and upload your CV or send directly to recruitment@trustgreen.com.
#J-18808-Ljbffr
