Delivering change in Cheshire East
Cheshire East is a big borough with huge potential. Home to 400,000 people, it’s a place with fantastic assets, great connectivity and serious economic clout. With a new Chief Executive, Leader and Deputy Leader appointed in 2024, the council is embarking on a major reset to ensure our financial sustainability and protect essential services - creating a council that is fit for the future and that can continue to deliver our ambitions for the borough.
In November 2024 we embarked on our first round of senior appointments, and we are now pleased to move forward with our second tranche of recruitment. This includes the Head of Customer Experience, who will report to the Director of People and be responsible for customer experience strategy and transformation, the operational customer contact centre and the customer service improvement team. You will work across all council services, and with partners and with Members, to drive the council’s cultural and operational transformation of customer experience, delivering enhanced journeys for the residents and businesses of Cheshire East.
You will also lead on the design, development and implementation of a new ‘target operating model’, maximizing digital technology, driving efficiencies and ensuring services are inclusive to all customers.
We know we have a challenging journey ahead of us – but the building blocks are in place and we are determined to emerge as a stronger and more innovative council, with the right people and the right structure. Ultimately, this is about our communities and residents, and ensuring that we can offer them the excellent services and support they deserve as well as fully release the borough’s potential.
If you want to find out more about playing your part in our transformation please contact
Emily Lockwood ( emily.lockwood@starfishsearch.com
/ 0113 360 7612) or Luke Judd ( luke.judd@starfishsearch.com
/ 07435 270 659) .
Closing date: 23 February 2025
To apply please click the
Apply Now
link below.
#J-18808-Ljbffr
Cheshire East is a big borough with huge potential. Home to 400,000 people, it’s a place with fantastic assets, great connectivity and serious economic clout. With a new Chief Executive, Leader and Deputy Leader appointed in 2024, the council is embarking on a major reset to ensure our financial sustainability and protect essential services - creating a council that is fit for the future and that can continue to deliver our ambitions for the borough.
In November 2024 we embarked on our first round of senior appointments, and we are now pleased to move forward with our second tranche of recruitment. This includes the Head of Customer Experience, who will report to the Director of People and be responsible for customer experience strategy and transformation, the operational customer contact centre and the customer service improvement team. You will work across all council services, and with partners and with Members, to drive the council’s cultural and operational transformation of customer experience, delivering enhanced journeys for the residents and businesses of Cheshire East.
You will also lead on the design, development and implementation of a new ‘target operating model’, maximizing digital technology, driving efficiencies and ensuring services are inclusive to all customers.
We know we have a challenging journey ahead of us – but the building blocks are in place and we are determined to emerge as a stronger and more innovative council, with the right people and the right structure. Ultimately, this is about our communities and residents, and ensuring that we can offer them the excellent services and support they deserve as well as fully release the borough’s potential.
If you want to find out more about playing your part in our transformation please contact
Emily Lockwood ( emily.lockwood@starfishsearch.com
/ 0113 360 7612) or Luke Judd ( luke.judd@starfishsearch.com
/ 07435 270 659) .
Closing date: 23 February 2025
To apply please click the
Apply Now
link below.
#J-18808-Ljbffr
