Head of Experience Design

Domestic & General is a company with an ambitious future. We are expanding our horizons and entering new markets and we need your expertise to help make it happen. We are an international company who works with some of the worlds most respected and well-known brands of domestic appliances and electronic consumer goods. These opportunities don’t come around often, so this really is a position not to be missed. At D&G great customer service is our North Star and we aim to delight our customers throughout their journey with us. We’re looking for a creative design leader to shape the overall creative vision and provide design direction to our product team, advocating for cohesive and intuitive experiences across channels. Leading a team of product and service designers you will set design standards and ensure our service is accessible for all. If you’re passionate about creating delightful inclusive experiences, and want to impact millions of customers, then apply today. Responsibilities : Provide thought leadership and advocate for excellence in customer experience design across the business Shape the overall creative vision to ensure cohesive and intuitive experiences across channels Develop and maintain a deep understanding of our existing customer journeys and target market needs leveraging insight and research Provide creative design direction for UX/UI and interaction design throughout the product design lifecycle Set design quality standards and guidelines including accessibility and customer inclusion Oversee and optimise product and service design processes Line manage and develop a team of product and service designers ensuring the right skills and structure are in place Manage contingent workers and statements of work with external parties Own and maintain the design system Ensure all design meets regulatory standards Experience : Proven experience as a design leader, with a strong portfolio demonstrating expertise and breadth across digital product and service design Experience in understanding and designing omnichannel customer journeys in a service business Experience designing inclusive products and services with adaptions for accessibility Experience working in financial services, insurance, or another consumer-regulated industry Experience in leading design teams, including line management and development of designers Skills: Deep understanding of customer-centric design principles and methodologies Research orientated with strong analytical skills Excellent communication and collaboration skills Proficiency in design tools and software, highly accomplished Figma user Skilled in workshop facilitation for cross-functional collaboration Behaviours: Leadership qualities, pushing for improvements Collaborative nature, working with product managers and compliance

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