We are seeking a
Head of Hospitality
to oversee our hospitality operations at
The City Ground, home of Nottingham Forest FC . This leadership role aims to maximize profitability within the contracted areas of responsibility, ensuring exceptional service delivery across conference and banqueting, as well as match day hospitality. The successful candidate will effectively manage teams in alignment with established contracts and Service Level Agreements (SLAs), while promptly achieving business deadlines and targets as directed by the General Manager. Join us in fostering a vibrant, high-quality hospitality experience that reflects the esteemed reputation of
Nottingham Forest FC . What you’ll do: Ensure that all the company’s accountancy practices and guidelines are adhered to at all times and that business forecasts are carried out on a weekly basis to track performance versus budget. Drive match day and non-match day sales and profit performance through management and monitoring of KPIs; sales, labour, margin and expenses, and line management of the Hospitality Manager. Control all match day and non-match day department staffing operations, working closely with the Staffing Manager. Ensure that costs and expenditure are controlled in line with budget utilizing nominated suppliers and maximizing labour productivity in line with current labour efficiency models, policies and procedures. Lead the optimal utilization of the site EPOS across all Hospitality areas, ensuring sufficient training and monitoring. Continually seek ways to enhance quality through innovation and cost efficiencies by monitoring performance against existing standards. Manage the Hospitality team to ensure that both business objectives are met and standards are delivered competently and consistently. Work closely with the Staffing Manager to ensure the unit has a training plan and that all statutory and bespoke training is scheduled, carried out, and recorded. Ensure compliance with Human Force for all shifts and approvals, keeping to deadlines for timely payroll processing. Lead and manage the Hospitality team and actively promote The City Ground for both internal and external clientele. Undertake duty management and operational shifts as required. Control GP by ensuring cash and stock is managed and liaise as appropriate with all departments for accurate client billing. Develop productive long-term client relationships and manage complaints proactively. Ensure the unit complies with all company and client policies, site rules, and statutory regulations. Be an advocate for Health and Safety for the department, managing operational requirements for the site. Facilitate a high support, high challenge performance management culture that motivates an engaged workforce. Manage and update a post-match-day maintenance log and take necessary actions as required. What you bring: High standard of literacy and numeracy. Experience in leading a Hospitality operations team. Expertly manage day-to-day challenging client relationships. Well-developed verbal, non-verbal, presentation, and communication skills. Experience of delivering high-quality hospitality operations. Operational knowledge, skills, and experience in managing multi-service operations. Management of large and diverse teams. Ability to manage multiple workloads and shifting priorities. Deliver excellence in operational service standards and customer satisfaction. Demonstrate resilience when faced with conflicting business challenges. Excellent interpersonal skills and ability to communicate effectively with customers, clients, and employees at all levels. Achieve set standards and operate to performance criteria, such as health and safety, hygiene. Stadia or large event space management experience. Self-motivated and able to work on own initiative. IOSH managing safely qualification. SIA personal licence holder. Ready to be part of something greater? Apply today! Sodexo reserves the right to close this advertisement early if we are in receipt of a high volume of applications.
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Head of Hospitality
to oversee our hospitality operations at
The City Ground, home of Nottingham Forest FC . This leadership role aims to maximize profitability within the contracted areas of responsibility, ensuring exceptional service delivery across conference and banqueting, as well as match day hospitality. The successful candidate will effectively manage teams in alignment with established contracts and Service Level Agreements (SLAs), while promptly achieving business deadlines and targets as directed by the General Manager. Join us in fostering a vibrant, high-quality hospitality experience that reflects the esteemed reputation of
Nottingham Forest FC . What you’ll do: Ensure that all the company’s accountancy practices and guidelines are adhered to at all times and that business forecasts are carried out on a weekly basis to track performance versus budget. Drive match day and non-match day sales and profit performance through management and monitoring of KPIs; sales, labour, margin and expenses, and line management of the Hospitality Manager. Control all match day and non-match day department staffing operations, working closely with the Staffing Manager. Ensure that costs and expenditure are controlled in line with budget utilizing nominated suppliers and maximizing labour productivity in line with current labour efficiency models, policies and procedures. Lead the optimal utilization of the site EPOS across all Hospitality areas, ensuring sufficient training and monitoring. Continually seek ways to enhance quality through innovation and cost efficiencies by monitoring performance against existing standards. Manage the Hospitality team to ensure that both business objectives are met and standards are delivered competently and consistently. Work closely with the Staffing Manager to ensure the unit has a training plan and that all statutory and bespoke training is scheduled, carried out, and recorded. Ensure compliance with Human Force for all shifts and approvals, keeping to deadlines for timely payroll processing. Lead and manage the Hospitality team and actively promote The City Ground for both internal and external clientele. Undertake duty management and operational shifts as required. Control GP by ensuring cash and stock is managed and liaise as appropriate with all departments for accurate client billing. Develop productive long-term client relationships and manage complaints proactively. Ensure the unit complies with all company and client policies, site rules, and statutory regulations. Be an advocate for Health and Safety for the department, managing operational requirements for the site. Facilitate a high support, high challenge performance management culture that motivates an engaged workforce. Manage and update a post-match-day maintenance log and take necessary actions as required. What you bring: High standard of literacy and numeracy. Experience in leading a Hospitality operations team. Expertly manage day-to-day challenging client relationships. Well-developed verbal, non-verbal, presentation, and communication skills. Experience of delivering high-quality hospitality operations. Operational knowledge, skills, and experience in managing multi-service operations. Management of large and diverse teams. Ability to manage multiple workloads and shifting priorities. Deliver excellence in operational service standards and customer satisfaction. Demonstrate resilience when faced with conflicting business challenges. Excellent interpersonal skills and ability to communicate effectively with customers, clients, and employees at all levels. Achieve set standards and operate to performance criteria, such as health and safety, hygiene. Stadia or large event space management experience. Self-motivated and able to work on own initiative. IOSH managing safely qualification. SIA personal licence holder. Ready to be part of something greater? Apply today! Sodexo reserves the right to close this advertisement early if we are in receipt of a high volume of applications.
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